Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our wee... Toon meer
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Lees wat reviewers zeggen
Dawn came today to resolve an issue we had with fitting a wheelchair in a vehicle. She had great knowledge of the set up, seatbelts and tiedowns required and was able to resolve all the issues we had... Toon meer
Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... Toon meer
Bedrijf heeft geantwoord
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Geschreven door het bedrijf
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contactgegevens
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Verenigd Koninkrijk
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Uitstekend
5K reviews
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Brilliant service
Brilliant service, I like how they contact you when they are near. Their customer service is brilliant.
16 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Kayleigh,
Thank you for your fantastic feedback. We're so pleased to hear you appreciated our communication and customer service.
Kind regards,
Will
Customer Experience
Very helpful and caring
Stuart came to pick a vehicle up, very friendly and caring. Can't fault Proximo or any of the drivers all very caring
16 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Lynne,
Thank you for your kind review. We're delighted to hear that Stuart provided such a friendly and caring service. We'll be sure to share your comments with Stuart and the rest of the team.
Kind regards,
Will
Customer Experience
Friendly delivery/collection staff
The delivery/collection staff at Proximo are courteous and friendly while giving a professional service. Both Kareem, who dropped off my hire car, and Neville, who collected it, were considerate of my disability and I appreciated this. Kareem was especially helpful in showing me around the car and making sure I was ok with the adaptions and making double sure I was ok with everything. He is an asset to your company.
20 mei 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Helen,
Thank you for taking the time to share your experience. We're pleased that Kareem and Neville provided a professional and considerate service, and especially grateful for your recognition of Kareem's extra support. Your comments will mean a lot to the team.
Kind regards,
Will
Customer Experience
amazing service from daniel molinas
i had the pleasure of meeting daniel molinas today when he dropped off the hire vehicle for me, can i just say what a lovely person he is, very helpful, polite and cheerful. he arrived early than estimated too and really took pride in his job it honestly was a pleasure and i’m so grateful
15 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Roxy,
Thank you for your wonderful feedback. We're delighted to hear Daniel made such a positive impression with his professionalism, friendliness, and dedication. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Paul was very helpful and explained how…
Paul was very helpful and explained how the car worked in detail so we felt comfortable about using it for the first time. He was very friendly and we appreciated the time he took.
15 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Tasneem,
We're grateful for you taking the time to leave a review. It's fantastic to read that Paul provided a clear and helpful walkthrough of the vehicle, helping you feel comfortable using it. He'll be very happy to hear this.
Kind regards,
Will
Customer Experience
Delivery of my WAV vehicle
Dawn delivered my WAV vehicle, and was friendly and courteous, and thorough and informative showing me around the vehicle.
Would highly recommend Proximo Group.
15 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Helen,
Thank you for your kind feedback. We’re pleased to hear Dawn provided a friendly, thorough and informative handover of your WAV. We’ll be sure to pass on your comments.
Kind regards,
Will
Customer Experience
Prompt pickup of hire car
After my Citroen came back from the repair shop I contacted Proximo to arrange collection of their Renault. After a few days Paul Edney came to collect. He did a thorough inspection of the car & we chatted about the little differences between the cars. Most amenable & knowledgeable chap
5 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Mrs Scott,
Thank you for taking the time to leave a review. We're pleased to hear that Paul provided a thorough handover and made the collection process a positive experience. We'll be sure to share your kind words with him.
Kind regards,
Will
Customer Experience
Dawn the person who delivered the hire…
Dawn the person who delivered the hire vehicle was very clear and precise in explaining the workings of the vehicle. She was very pleasant, polite and professional overall it was a very good experience.
13 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Tony,
Thank you for your kind feedback. We're delighted to hear that Dawn provided a clear explanation of the vehicle and delivered such a pleasant and professional experience. We'll be sure to pass on your comments to her.
Kind regards,
Will
Customer Experience
Paul Edney
Paul delivered my car he was very helpful and kind and probided me with all necessary information and help.
12 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Charlie,
Thank you for your wonderful feedback. We're delighted to hear that Paul was helpful, kind, and provided you with all the information and support you needed. We'll be sure to pass your kind comments on to him.
Kind regards,
Will
Customer Experience
Neville was on time and friendly…
Neville was on time and friendly explained everything well
12 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi George,
Thank you for your kind review. We're glad to hear that Neville arrived on time, was friendly, and explained everything clearly. We'll be sure to share this with him.
Kind regards,
Will
Customer Experience
Paresh was extremely helpful showing us…
Paresh was extremely helpful showing us the replacement hire WAV.
Friendly and knowledgeable, the whole process was great.
Many thanks
12 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Jeff,
Thank you for your 5-star review. We're pleased to hear that Paresh was friendly, knowledgeable, and helpful throughout the replacement hire process. We'll pass your thanks on to him.
Kind regards,
Will
Customer Experience
Masoud
Masoud was very polite and helpful, giving us plenty of time to check everything including to see if the wheelchair fitted ok. He was a great delivery driver!
12 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Angela,
Thank you for your wonderful feedback. We're delighted to hear that Masoud was polite, helpful, and gave you plenty of time to ensure everything was right for your needs. We'll be sure to share this with him.
Kind regards,
Will
Customer Experience
Neville who came to collect & check…
Neville who came to collect & check vehicle was polite, friendly & made everything run smoothly.
Thanks Neville
11 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Ozzie,
Thank you for your wonderful feedback. We're delighted to hear that Neville was polite, friendly, and made the collection and vehicle check process run smoothly. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Paul Edney explained everything really…
Paul Edney explained everything really well. Went through all the small details as well. He did a great inspection too
11 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Ms X,
Thank you for your wonderful feedback. We're delighted to hear that Paul took the time to explain everything clearly and thoroughly, ensuring all the finer details were covered. It's also great to know that his inspection was carried out to such a high standard. We'll be sure to pass your kind comments on to him.
Kind regards,
Will
Customer Experience
Very helpful in finding a specialist vehicle
Proximo found us a wheelchair accessible vehicle suitable for our needs-not an easy job! They got it to us very promptly in time to go on holiday which was amazing. The office staff and delivery team were all so helpful and supportive. Highly recommended.
11 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Good afternoon,
Thank you for taking the time to share your experience. We're delighted that we were able to secure a wheelchair-accessible vehicle that met your requirements and deliver it in time for your holiday. It's wonderful to hear that both our office team and delivery staff were able to support you throughout the process.
Kind regards,
Will
Customer Experience
Assad delivered or hire car and was…
Assad delivered or hire car and was fantastic. Very professional and courteous.
11 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Gareth,
Thank you for your kind review. We're pleased to hear that Assad provided a professional and courteous experience when delivering your hire vehicle. We'll be sure to pass on your comments to him.
Kind regards,
Will
Customer Experience
easy to deal with
Although it took quite some time for the company to locate & supply a suitable hire car, Neville who supplied it was fantastic & really easy to deal with…
10 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Jason,
Thank you for your feedback. We appreciate your patience while we sourced a suitable hire vehicle. We're delighted to hear that Neville made the process straightforward and provided such excellent service throughout.
Kind regards,
Will
Customer Experience
Masoud
Used them through Motability because of crash damage to existing car and I have to see it was very quick and efficient. Masoud was a very happy and chatty man. Definitely would recommend the company going forward.
10 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Dylan,
Thank you for your fantastic 5-star review! We're delighted to hear that you found our service quick and efficient during what can be a stressful time. It's great to know that Masoud made such a positive impression with his friendly and approachable manner. We really appreciate your recommendation.
Kind regards,
Will
Customer Experience
Great experience from start to finish…
Great experience from start to finish our second time using the service and all ran smoothly whilst meeting my needs every time I'm really impressed with them . From initial customer service to our driver rob mcdowal both have been amazing thanks again
10 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Kayley,
Thank you for your wonderful 5-star review! We're pleased to hear that your experience ran smoothly from start to finish and that our team, including Rob, met your needs throughout.
Kind regards,
Will
Customer Experience
Baldev singh very good customer service
Baldev singh very good customer service
10 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Türkay,
Thank you for your 5-star review! We're delighted to hear that Baldev provided you with very good customer service. We'll be sure to pass on your kind feedback.
Kind regards,
Will
Customer Experience
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