Great service, communication and very well priced. The drivers were friendly and explained everything we needed to know. The vehicle was presented immaculately and was everything we needed for our wee... Toon meer
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Lees wat reviewers zeggen
Dawn came today to resolve an issue we had with fitting a wheelchair in a vehicle. She had great knowledge of the set up, seatbelts and tiedowns required and was able to resolve all the issues we had... Toon meer
Great experience so far. Telephone team gave excellent information. Car handed over promptly and easily. Driver (Des) polite and friendly, handed over vehicle and gave lots of helpful information.... Toon meer
Bedrijf heeft geantwoord
Masoud was very helpful and friendly, demonstrating how to put the wheelchair in the car. Also explained how to request a car more suitable for my chair as an independent wheelchair user, the Caddy i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Geschreven door het bedrijf
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Contactgegevens
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Verenigd Koninkrijk
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Uitstekend
5K reviews
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Paul edney was so lovely and…
Paul edney was so lovely and professional when he picked up the car
He rang to say he was on his way.
Proximo have been so accommodating with our hire vehicle can not praise them enough
9 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Diane,
Thank you so much for your wonderful feedback! We're delighted to hear that Paul provided such a professional and friendly service, and that you found our team accommodating throughout your hire.
Kind regards,
Will
Customer Experience
I have had a fantastic experience...
I have had a fantastic experience with Proximo Group; Account Manager William Keable handled couple of minor situations brilliantly and ensured delivery of my vehicle; and a special mention to Daniel Molinas who arrived within promised delivery window, very polite respectful, thorough with attention to detail, and a complete professional. For pick up of replacement vehicle I must give Robert a special mention for displaying professional, courteous and respectful approach. Only possible improvement I think can be made, standard delivery window does not suit everyone, little more flexibility should be considered where possible.
9 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Shaukat,
Thank you for your wonderful review! We're delighted to hear that William, Daniel and Robert provided such a positive experience and ensured everything went smoothly. We also appreciate your feedback regarding delivery window flexibility and will take this on board as we continue to improve our service.
Kind regards,
Will
Customer Experience
Antwoord van Proximo Group
Hi Michois,
Thank you for the 5-star review! We're pleased to hear the process was easy and that you had a positive experience with your driver.
Kind regards,
Will
Customer Experience
Antwoord van Proximo Group
Hi Jen,
Thank you for your kind review. We're delighted to hear you received great service and found Baldev friendly. We'll be sure to let him know!
Kind regards,
Will
Customer Experience
Antwoord van Proximo Group
Hi David,
Thank you for your kind review! We're delighted to hear you found our service excellent and polite.
Kind regards,
Will
Customer Experience
Very polite and explained every thing…
Daniep molinas was Very polite and explained every thing as I would of expected thank you for your brilliant service do strong recomend
8 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Martin,
Thanks so much for your feedback! We’re glad Daniel could provide a polite and clear service. We'll be sure to share this with him.
Kind regards,
Will
Customer Experience
Daniel molinas very good all ok
6 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi David,
We're very grateful for your feedback. It's good to hear Daniel Molinas looked after you well and that everything went smoothly. We'll share your comments with him.
Kind regards,
Will
Customer Experience
Super helpful
Super helpful. Found me a great option for hire. The driver Daniel Molinas was helpful, friendly and very efficient. Highly recommended.
5 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi SJ,
Thank you for your recommendation. We're glad we could find a great hire option for you and that Daniel provided such friendly and efficient service. We'll be sure to let him know.
Kind regards,
Will
Customer Experience
Dawn was hands on and very helpful
Dawn was hands on and very helpful. She took us through everything and made the experience worthwhile
6 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Mavis,
Thank you for your lovely comments. We're pleased Dawn was able to guide you through the process and make your experience a positive one. She'll be delighted to hear this.
Kind regards,
Will
Customer Experience
Antwoord van Proximo Group
Hi Tim,
Thank you for your kind review. We're delighted to hear Neville provided excellent service and appreciate your feedback.
Kind regards,
Will
Customer Experience
Prompt service
Prompt service. Good communication. Very thorough. Thank you so much Neville!
5 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Jo,
Thank you for your lovely feedback. We're pleased to hear you received prompt, thorough service and clear communication throughout. We'll make sure Neville receives your kind comments.
Kind regards,
Will
Customer Experience
Proximity car rental for disabled people
Brilliant company for disabled car drivers, I thought when I'd been involved in an accident I would struggle to get help with mobility however this amazing team of people looked after me from start to finish many thanks to Dave, Simon, Lawrence and Dawn who looked after me.
28 mei 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi John,
Thank you for your fantastic review. We're so pleased we could support you following your accident and help make the process as smooth as possible. We'll be sure to share your kind comments with Dave, Simon, Lawrence and Dawn.
Kind regards,
Will
Customer Experience
Baldev singh was great
Baldev singh was great, very timely and explained everything well. Appreciate his time and effort
5 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Liam,
Thank you for your wonderful feedback. We're delighted to hear that Baldev provided a timely service and took the time to explain everything clearly. We'll be sure to pass on your kind words to him.
Kind regards,
Will
Customer Experience
Assad was very professional and…
Assad was very professional and pleasant to deal with.he demonstrated how the vehicle works really well and answered all my questions with ease and total confidence.he arrived at the exact time he said he would and was really friendly and kind.thanks to all involved in helping me with getting back on road straight away.
4 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Nicholas,
Thank you for your kind feedback. We're pleased to hear that Assad provided a professional and friendly service, ensuring you felt confident and informed about the vehicle. We'll be sure to share your comments with him and the wider team.
Kind regards,
Will
Customer Experience
Fast to arrange and next day delivery
Fast to arrange my vehicle with next day delivery. The driver Joesph was lovely and very helpful, he explained all the different controls and showed me around the car in detail to make sure I was happy with the hire. A great service and highly recommend. This is the second time I've used them and they make it very easy and stress free to use.
4 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Katrina,
Thank you for your wonderful review. We are delighted to hear that Joseph provided such helpful service and made the process easy and stress-free for you.
Kind regards,
Will
Customer Experience
CHRIS WAS VERY CLEAR AND SHOWED US HOW…
CHRIS WAS VERY CLEAR AND SHOWED US HOW TO WORK THE WAV STRAPS AND HAD PREVIOUSLY TAKEN PHOTOS THIS TIME WHICH SAVED US ALL TIME IN THE RAIN....
4 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Good afternoon,
Thank you for your positive review. We're pleased to hear that Chris clearly explained how to use the WAV restraints and that his preparation helped make the handover quicker and easier. We'll be sure to pass on your kind comments to him.
Kind regards,
Will
Customer Experience
Antwoord van Proximo Group
Hi Emma,
We really appreciate you taking the time to share your comments. It's great to hear that Masoud was polite, kind, and professional throughout your experience. We'll share this with him.
Kind regards,
Will
Customer Experience
Proximo takes care and understanding to a whole new level.
This company has been by far the easiest and best part of sorting out the many issues arising from a motability, wheelchair accessible vehicle which has to go into the garage for fixing. Efficiency, understanding and always treated with the utmost care and respect. Today Des (Airdrie) took care to a whole new level when after showing me how to operate the various bits of my replacement car, came back after I was unable to operate the restraints...a silly error on my part as it turned out but he returned within an hour of my call and was pleasant throughout although this would have added considerably to his day's work. Thank you Proximo and, especially, Des...you have saved our lives .again!!
4 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Campbell,
Thank you for your wonderful review. We're delighted to hear that our team has been able to make a challenging situation easier for you. Your kind words about Des and the team will be shared with them. They'll be pleased to know the positive impact they've had.
Kind regards,
Will
Customer Experience
Great Approach
The delivery of my wheelchair accessible vehicle went well because of the careful approach by Paul Edney.
He called me beforehand to say he'd be here shortly and even warned me about the weather.When it came for me to take the vehicle he explained everything I needed to know in a professional manner.
I wouldn't hesitate to recommend.
3 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Samantha,
Thank you for your kind feedback. We're delighted to hear that Paul provided a professional and reassuring handover experience, keeping you informed every step of the way. We will be sure to pass your comments on to him.
Kind regards,
Will
Customer Experience
Assad
Assad, has been more than helpful. Showed everything with the car and showed me everything with the car explains how hybrid works as this was new to me. I’m really grateful
3 juni 2026
Review zonder uitnodiging
Antwoord van Proximo Group
Hi Phoebe,
Thank you for taking the time to share your feedback. We're delighted to hear that Assad was so helpful in showing you around your new vehicle and explaining how the hybrid system works. We'll be sure to pass on your kind comments to him.
Kind regards,
Will
Customer Experience
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