Pure Beauty Reviews 

516
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Good delivery, fantastic price and such a great product! Have been using medik8 night restore for over 3 years and it never disappoints; and neither did Pure-Beauty. I do recommend them!

Beoordeeld met 5 van de 5 sterren

Sending this from New Zealand my sister in Bristol I wanted a supplier I could trust and this one met my expectations. Prompt delivery and clear fast communication. She was delighted. Will use again.... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent company! Super prices on the Medik8 products that I needed. Timely delivery and items well packaged. Also really nice to support a small local business. I will definitely be reordering from... Toon meer

Beoordeeld met 2 van de 5 sterren

Placed an order for first time this morning. Registered for 20% off first order, said it registered then at payment no discount applied! Tried to email them multiple times but get -Sorry, we were... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Schoonheidssalon
  2. Cosmetische producten leverancier
  3. Gezondheids- en schoonheidsartikelen winkel
  4. Haarproductenwinkel
  5. Huidverzorgingskliniek

Geschreven door het bedrijf

We are a small family run Beauty Salon from Lichfield in the Midlands and we have been selling Professionally Recommended Beauty Products Online in the UK for nearly 20 years. Our brands include some of the most popular, well known and well resepcted skincare and hair care products in the UK. These include Dermalogica, Elemis, Medik8, SkinCeuticals, Olpalex, L'Oreal, Color Wow and many, many more besides. We are a small business and we are very proud to be so and the comes with it's stregnths and weaknesses but we have a strong and loyal customer base and we always try and do our very best for all of our customers. We hand pick and pack all of our customers' orders, we do it from our Salon in Lichfield and we process and send orders as quickly as we can but we are not a multi-national business and we will never deliver your items the same day. What we will do is appreciate each and every customer and each and every order they choose to place with us.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

516 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,6

Alle reviews

(516)

219 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very Impressed

2nd order and was another great experience. Competitive pricing and fast delivery. Loved the extra trial size of another product in my first order and I’ve now ordered that product too. Will definitely shop again.

14 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Just found this company

Just found this company , very happy with the service I have received, ordered 3 times , receive confirmation straight after ordering! Update and dispatched almost immediately!
Would definitely recommend

18 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered the wrong product for my sister…

Ordered the wrong product for my sister now they won’t refund me my money, looks like I’m out $60 saying items on sale are not refundable. It wasn’t on sale when I purchased it. Crooks SMH

2 juli 2026
Review zonder uitnodiging
Logo Pure Beauty

Antwoord van Pure Beauty

I don't think this is for us. We are UK based and not only do we not sell to the US (I presume) but we cannot legally.

I am going to ask for more information and I hope you can give me the website address for the company you purchased from so I can chase them down.

Beoordeeld met 3 van de 5 sterren

I placed an order on 2/7/26 I had to…

I placed an order on 2/7/26 I had to contact them on 7th to chase order was told out of stock but would upgrade order ASAP. It was delivered on 9/7/27 but was wrong I ordered a 100ml received 75ml but still charged for 100ml, was told could send it back for refund or put points on my account which is no help to me. Should have contacted me to say it was out of stock and I would have asked for a refund.

9 juli 2026
Review zonder uitnodiging
Logo Pure Beauty

Antwoord van Pure Beauty

15/07/2026:
Thanks for the information. I have no found your order and I am looking into it.

11/07/2026:
I'm really very sorry that we made a mistake on your order. If you could provide me with your order number I will look into this and get it resolved as soon as possible.

Beoordeeld met 5 van de 5 sterren

Excellent service

I’ve been purchasing Dermalogica products from Pure Beauty for years. Excellent service, delivery and rewards. Discount codes each month. Very happy customer.

9 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A purely beautiful experience

This was the first time that I have ordered from Pure Beauty and did so based on the excellent price point. My items were dispatched and delivered within expected timescales and were well packaged. I have now started using my Medik8 moisturiser and very pleased with the product having changed from another pro collagen product based on price. Thank you Pure Beauty

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Shocking company

Shocking company! Item arrived damaged and company disagreed and refused to refund me. As you can see from previous comments by owner on other reviews he is rude and lacks any type customer service experience. Don’t forget its ’family Run’, this does not make this ok. The directors last company was dissolved, which speaks volumes. I will not purchase from them again and will tell my friends and family!

25 juni 2026
Review zonder uitnodiging
Logo Pure Beauty

Antwoord van Pure Beauty

08/07/2026:
No further information has been provided by the reviewer and I have asked trustpilot to remove it - but they won't. They do not remove reviews of one company when posted on another company's profile. This would break their business model.

This is how the world of reviews works.

05/07/2026:
I have asked for further information. No order number provided so I cannot tell if this is a genuine review or about another company. I will update this reply once I have further information.

I do take exception to "being rude".

I try to be fair. There are some bad reviews from customers on here which are genuine - we are not perfect. Then there are a lot of people who use reviews or the threat of reviews to defraud some businesses. It is standard practice I'm afraid and I am not the kind of person who will accept that. I believe in honesty and fairness.

We are a family run business and I point this our because the larger mainly US companies who have billions just do not need to or want to have a public discussion and just always give in. They can afford to we cannot.

I am not rude but I am straightforward and I understand that some people do not like that.

If you have a genuine review of something we did which was wrong or just bad service then I will take it on the chin. If you want to use reviews to try and damage our reputation or even defraud us that I will not accept.

Beoordeeld met 5 van de 5 sterren

I ordered Moroccanoil all in one leave…

I ordered Moroccanoil all in one leave in conditioner and Clarifying Shampoo twice and have received a great service each time. The products were well packaged and arrived promptly. Pleased the postage was free and Royal Mail tracking service was used, kept up to date of the items progress and always receive a good service with Royal Mail. Would recommend using Pure Beauty based on my experiences.

25 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First Order Placed

I placed my first order with Pure Beauty last week, it arrived quickly & as ordered, the customer service department were very helpful & professional when I had a query. Will definitely order again

19 juni 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The ordering process was easy and Pure…

The ordering process was easy and Pure Beauty offered the most competitive price on the Dermalogica product I was looking for. The delivery took 4 working days and was packaged well. Would recommend.

12 juni 2026
Review zonder uitnodiging

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