PYT Westfield London Reviews 

I love my pyt products..I always buy from them as its been in westfield for a long time & I trust their tools. Even if you want different styles , they advise you well. Highly recommend

I got a pair of straighteners from this stall and the women were so nice and helpful! I have thick hair and they showed me how to manage and style it. The manager came over to help with some questions I had too as I was struggling to decide what to buy. I’m really happy with the straighteners and they come with an adaptor too. Perfect for holiday!

I had the best experience at PYT and Hair Curlers & Straightening Store! The customer service was absolutely amazing — the staff were so friendly, knowledgeable, and genuinely cared about helping me find the right tools for my hair. Not only did they recommend the perfect curler for my hair type, but they also took the time to curl my hair right there in the store. I walked out with gorgeous, bouncy curls that lasted all day! I was so impressed with their professionalism and the quality of their products. Highly recommend visiting if you’re looking for great styling tools and top-notch service and thank you daisy!!

I bought my daughter PYTs from The Westfield centre and was skeptical despite the amazing demo. Wasn’t sure the first time we used them as I was a definite GHD girl. The straighteners stopped working after a couple of weeks so I thought I’d been scammed. However, after a slightly lengthy process of getting a replacement pair (customer service could be better) I am absolutely delighted with them and find them perfect for straightening and curling. I’ve just bought the GHD chronos for myself and am so disappointed as they are nowhere near as good as the PYTs which cost half the price and do not hold the curl. PYTs give me a curl which lasts even overnight, I can get up and enjoy a looser wave even on the second and third day without restyling, much better for my hair. Only one thing I would change would be to have the plates a little narrower as I caught my daughters cheek the other day as there is no safety margin but that was my fault really. Would definitely recommend and for anyone who experiences any problems, definitely get in touch with customer service as you will get help eventually.

Went to the one in westifield stratford pop up Alexandra was lovely and friendly and gave amazing customer service and she even made it so we can use klarna
Would recommend

I originally purchased this item from BYT several months ago. At the time, I had a very disappointing customer service experience – communication was unclear, and the company refused to replace the faulty item. I eventually gave up and gave the item away.

However, a few months later, a new customer service team got in touch with me proactively. They were extremely helpful and arranged a replacement for me, even though a lot of time had passed and I no longer had the original item to exchange.

Since receiving the replacement, I have been very happy with the product itself – the straightener works beautifully and performs exactly as expected. It’s clear that the customer service has improved significantly, and overall, I’m now very pleased both with the product and the new level of support.

Andreea is so amazing 🤩🤩 she styled my natural 4C hair and made it blend so well with my weave 🤩🤩😫😫I wanna learn to style my hair the way she did so I bought my own flat iron and I will be practicing at home to get my hair done the way andreea does it. Thank you so much. Highly recommended

very nice straightener and very lovely staff

It damaged my hair. It doesn’t seem like the regular product. The one used on my hair at the counter was different in quality from the one we were given

Great , perfect hair , love it , recommend it

We were pulled over by a lady who offered to do our hair for free. This is a way to entice you into buying their product.
We dont live in london and had no idea about this product or stalls. Anyway we were had. £250 for two hair stylers.
Well since coming home the straighteners dont go into the plug sockets so have no idea if they are good. We were also told we were getting inferred straightener it wasnt! And the curling tool didnt curl.

No response to emails. The receipt says they only offer credit note. I dont get how this is allowed in a reputable shopping centre Westfields.

Im fuming! Surely trading standards should shut this place down especially after all the poor reviews. I wish I had signal in there to see the reviews before buying.

###Edit I did go to Stratford Westfield store and return my straighteners. At first they were trying to get me to exchange. I said I just want a full refund.
I paid via Klarna so they told me to say ive returned and Klarna will process the return, and then the company will then agree it return once klarna sent them notification. I was wary of this as Ive never just handed an item back with out getting return receipt.
I spoke with klarna and processed return. I did take photos of proof i returned to the stall. I had my money back in my account the next day.
Just read reviews and decide before you buy if this is a situation you want to go through in case similar situation happens.

We had to travel 1hr 40 mins to get into london to sort this. But very happy it was resolved.

I got my hair done at Westfield mall yesterday and it looked so good! Staff was also so sweet and service oriented. They seem interested in you and ask questions while you’re there.
Also, the straightener I bought is really good and definitely worth the money

I was visiting Stratford when 2 ladies at the put stand approa CJ ed me and convinced em to make to r purchase fo both the straightener and curler. When they tested it on me they said the straightener and curler came with a free lifetime warranty and that it was waterproof finish. They said the curls would not drip out unless I shampooed even if I brush it etc. I made such an expensive purchase and was excited but I used the straightener for first time and half way doing my hair it switched off and would not turn back on. I did exactly as advised on dry hair. I waited a few hours and checked against switching in. I have not only water so much money but now got a device not working. Website says they cannot help . Do not recommend

awful curling ion and fake promises from the people at the kiosk. 1) they said it doesn’t get ‘hot at all’ and demonstrated by brushing it across her hand yet it feels like burning when you apply it and damaged my hair after one yse 2) it doesn’t hold the curls and makes my hair even more frizzy. 3) the customer support team hasn’t replied to any of my emails. don’t be tempted to buy from them

I’ve had my hair done twice by the stylists at PYT Stratford. The experience was beyond all I could ask for both times. Not only did my hair come out beautiful but they were so hospitable and relatable. I’d like to commend Andrea, Diana, Monique and Alexandra specifically. They were so polite and I left feeling so happy after they styled me. Again, overall amazing hair and experience

Monika and Diana were amazing and so friendly. They made my hair look amazing and were so helpful.

Bought a infrared titanium hair straightener. I will recommend this product. It doesn't make my hair feel too hot after straightening or curling. Before purchasing I did check the reviews and it was mixed but I went for it as I have used ghd for tears and was not too happy with the outcome. Ghd makes the ends very dry and rough but pyt keeps them smooth.

The item was not for me but the company refunded quickly. Communication with them was good.

The friendly staff from Stratford Westfield.

The fact that the lady done a run through with my hair and it was excellent.

Although I did not have the funds she discounted and I purchased.

The product had been excellent and very happy for myself and daughters hair which is very thick but works.

And this is a second purchase made from this company.

Great customer service! All the girls are fantastic !! Brilliant products at pyt ! Aisha is very talented and professional lady ! I 100% recommend !