QNAP SystemsReviews 

Es ist wirklich unmöglich es geibt keinen service ! sind ein unternehmen mit 30 mittarbeitern, ich bin administrator. haben seit ca 10 jahren qnap in 2 niederlassungen münchen und nürnberg. arbeiten zu 100% mit mac! probleme giebt es mit dem kein service haben filserver und schnittserver von qnap (noch) aleine 2 von den dinngern (TVS -X72 sind nach update nie wieder an gegangen hat niemanden interesiert bei qnap !war hinterher im netzt bekannt totalschaden ) man kann zwar ein tiket aufmachen da pasiert aber tagelang nichts ! allso nach 10 jahren und bestimmt 8 NAS sehe ich ich nach einem neuen liferannten für server um.habe die verantwortung für 30 leute das kann ich weiterhin nicht verantworten !

TVS-872XT acheté d'occasion 1200€ et après 6 mois d'utilisation, carte mère HS. Bien que nous sommes des centaines dans ce cas possédant la série TVS-x72XT ayant eu ce problème sans prise en charge par Qnap.
A fuir !!!!

I own a TS-253D. I paid more to have a multipurpous device, which it is not capable of. It is a piece of garbage. Totally not worth the money. There is a ton of small issues that pisses me of. First of all it is slow AF™. It takes like half an hour to an hour to reboot this thing. The web interface is also very very slow, it was from the beginning. I tried to run wordpress server, it is almost unusable.
I tried to add an m.2 ssd stick on a pcie expansion board, it turned out that they block you from using 3rd party pcie boards. You have to buy their own expansion board that is almost as expensive as the device itself. The 3rd party board works, but they don't let you use it for anything else than read out cache. What a joke. And even when I set it as a read cache device, it used up the drive write capacity in about a year.
It constantly forgets 2 factor authentication on random apps I use.
The drives never ever go to spindown, the device constantly writes or reads something there, it never stops. It was like that from beginning, even when I wasn't running any additional services there. Transfers are sloooooow, especially when you try to send multiple small giles. I'm about to switch this piece of sheet to a DIY proxmox server.

Hardware QA has gone down the toilet. No service or support for major issues (ie complete system failure / reboot loop). More than three months to repair (and still not returned yet). I would avoid unless you are feeling very very lucky.

Qnap + Ransomware + Service post attack = Sh**t.
Es una vergüenza que una empresa como Qnap no se haga responsable del ataque que subimos sus usuarios por un problema suyo. He perdido miles de fotos, cientos de proyectos desarrollados, apuntes, documentos importantes de mi trabajo, documentos importantes de mi empresa... y no se hacen cargo de nada ni dan soluciones. En qué mala hora saqué todo de mi disco duro y lo metí en un NAS de ellos. Ahora todo lo tengo entre google cloud y discos externos y el NAS en venta

QNAP TS-543 Pro, 4 bahías (según se indica es de Pymes para arriba. Yo lo tengo para uso particular, guardar TODO en RAID para que si se estropea un disco poder recuperar esa información, ...

Bien, pues es una AUTÉNTICA PORQUERÍA. Nunca funcionó con fluidez. Los discos duros WD de 2Tb cada uno no paran de estar funcionando sin estar accediendo al NAS, tarda una eternidad en copiar o traer el PC archivos.

Para colmo ayer veo que está todo el dia en "SYSTEM OOTING" y 3 leds de los discos en color ROJO, no hay pitido porque no acaba de arrancar.

Me pongo en contacto con asistencia qnap y me dicen que se ha estropeado la placa base. Que no tiene arreglo y que me compre otro NAS si no quiero perder los datos y aún así ya se vería si se pueden recuperar.

Menuda solución y menudo negocio. Después del "PASTÓN" gastado en el NAS y los 4 discos, la solución es que me compre otro NAS.

¿Obsolescenia programada? Que se esperen sentados si creen que voy a comprar otro NAS. Con la experiencia que he tenido con mi NAS (que ya está en la basura) me olvido del mundo NAS. Me compro discos duros externos y a correr.

Mi experiencia: No compréis NAS si no sois empresa y tenéis mantenimiento. Es tirar el dinero y no le sacas rendimiento y al final te deja tirado y con problemas de no tener acceso a los datos que tenías en los discos del NAS.

Habe vor gut 1 Jahr ein QNAP TS 453 D gekauft. Vorher gelesen: QNAP-Produkte sind ziemlich kompliziert. Weiss mittlerweile aus eigener Erfahrung: sie sind nicht nur kompliziert, sondern funktionieren nicht richtig. Arbeite mit der QNAP-Systemsoftware. Schon das mehrere 100 Seiten umfassende Manual deutet darauf hin, dass QNAP sich selbst in der Komplexität seiner Produkte verliert. Ich versuche mittlerweile einige Dinge nach QTS Manual zu machen: z.B. Ordner in Volumes löschen oder einen Speicherpool verkleinern. Gehe exakt nach Manual vor. Es passiert: nichts. Auch kein Hinweis, wieso. Stattdessen: QNAP überschwemmt einen mit nicht nachvollziehbaren/verstehbaren Warnungen. Mittlerweile bin ich stundenlang damit beschäftigt, Datenverluste zu vermeiden. Habe mir jetzt das Produkt eines anderen Anbieters gekauft. Und werde QNAP mittelfristig entsorgen. Sicherlich: Datenspeicherung ist komplex und auch andere Anbieter bieten Kompliziertes. Aber einfach nicht funktionierende, aber im Manual beschriebene (und exakt danach angewandte) Funktionen: das habe ich so extrem noch nicht erlebt, obwohl die Computerindustrie generell dazu tendiert, der zeitgenössische Zeitdieb in unseren Gesellschaften zu sein. QNAP: offenbar nur etwas für ausgebildete Programmierer/Netzwerktechniker. Deswegen: dringende Empfehlung an Privatanwender die Hände davon zu lassen.

QNAP should be called QCRAP. I attached a TR002 expansion unit. It wrecked the NAS, the laptop and my phone. Their products that do work don't do it for long and cause nothing but stress. GO FOR A BETTER BRAND!

A fuir totalement
Mon NAS qui a 2 ans est mort, le support m'a demandé de faire des manips qui ont juste fini de le tuer.
Produits pas fiables et qui sentent l'obsolescence programmé à plein nez (Panne juste après la fin de la garantie). Heureusement j'ai fait un backup de mes datas, mais le NAS QNAP est sensé assurer la sécurité des données, on en est très loin.

- Die Freigaben verschwinden seit einigen Firmwareupdates sporadisch, d.h. die Netzlaufwerke sind immer mal wieder nicht erreichbar.
- Die Sprache wird immer wieder auf automatische Erkennung gestellt, d.h. ich muss nach jedem Login von Hand auf Englisch stellen.
- Das NAS rattert Tag und Nacht.
- Der SSD-Write-Cache wird niemals von selbst geflushed.
- Sicherheitslücken
- Das Upgrade auf QTS 5.0 hat erst mal mein komplettes NAS lahmgelegt.

Good service - Thank you for quick and professional treatment

Have a QNAP TS-653D as the power supply stopped working. send over a general request to qnap support. answer came within a few hours due to the time difference between Norway and Taiwan.

Qnap wanted a copy of the receipt when it was purchased and the serial number. Unfortunately, it was out of warranty and I couldn't find the original receipt.

Then I got another answer within a few hours QNAP customer service would send me new power for free.
It only took 3 days from when I contacted QNAP until UPS had delivered new power.

So QNAP deserves 10/10 stars when it comes to service and customer care.

We purchased a TVS-h1288X. Had it 8 months as the main storage for the company, then it powered down and would not power back up. Immediately I thought it was the PSU. I contacted QNAP support which don't support on UK time (Great!!!). They told me to remove all HDD and then try to power it back up. This wasted another day for what I knew would not work/was pointless. They then asked me to post the whole unit back to them at my cost. I said that it was almost certainly the PSU and could I simply buy a new one to replace it as we couldn't be without our data. They said to post it back because it might not be the PSU as that was not common and would not send us a PSU. We posted the unit back, they then reported that it was the PSU (obvious) that was at fault. Now we are waiting for the unit to be returned by royal mail (no eta on the day of return). All in around a week of down time, plus the time spent taking the HDD out and then back in, plus time spent recovering cloud backup, plus the postage, plus emails and calls to a largely absent support team. Had I known the support and product failure rate was this bad, I would have never purchased a QNAP.

Bonjour,
J'ai fait l'acquisition d'un NAS TVSX72XT en 2020. Ce matin le NAS refuse de démarrer. Le support (efficace et pragmatique) diagnostique une carte mère HS et me propose un remplacement pour 450$.
On parle d'un NAS de classe Entreprise sensé fonctionner 24/24 7/7 afin de sécuriser les données et fournir des services avancés.
Après quelque recherches, je m’aperçois que ce problème touche une grande majorité des NAS produits en 2019 . S'agissant d'un défaut de conception de la carte mère je demande à ce que les 450$ soient pris en charge par le constructeur.
Compte tenu de nombre de plaintes et de retours il est évident que QNAP a pleinement conscience du problème.
Mais QNAP n'assumant pas ses erreurs je devrais payer cette somme pour pouvoir récupérer mes données.
Nas à la conception défaillante dès l'usine, pas de prise en charge du défaut constructeur, le consommateur paye deux fois.
Passez votre chemin, vous trouverez mieux et plus fiable chez d'autres constructeurs.

Total junk, was going to use as dvr but that was worthless, then I just made it for file syncing and backups, but that garbage doesn't work anymore either. I built my own for dvr several months ago and have had no issues whatsoever except for the Plex Install. I'm throwing mine in the garbage tomorrow after spending half the day trying to get QSync installed and working properly. By the way, I have degrees in programming and network administrator.

Worst after sale service ever, no awnser or a non related one.
Just unistalled apps and qnap (server). Just goes to the trash bin.

Hello,
I have a TVS-h1288X bought in January 2023. HDD's, SSD RAM and UPS bought with it directly from the oficial dealer. All compatible and all working great.

In August, the QNAP started to simply shutdown and restart itself. Open a support ticket. Done all the tests support requested all the code lines, everything. This went weeks and weeks until, finally, they send the case to R+D. I waited 2 more weeks for reply. They opened a RMA and the QNAP was finally sent.

3 Weeks later: Qnap replaced the power source and sent the device back. I turned on. It worked ok during one day, and it started to fail again. It's random. It can work for 1 or 2 days without an issue, but it suddenly shutdown and restart, and when it does it, I can happen several consecutive times (like 5 or 6, until I quit and just shut down the device).

Again, I reached Qnap support. They told me they would again send the case to R+D, and re-open the RMA. This was 2 weeks ago, no contact from them yet.

My first contact with QNAP support regarding this issue was more than 2 months ago! (30.08.2023) The problem is yet to be solved and I own a piece of very expensive hardware that does not work.
Is the QNAP support always this bad?

QNAP Expansion TL-D800C connected to my QNAP TVS-871T. For some reason the expansion would not connect and unit lost storage pools. I contacted QNAP support via QTS. Outstanding service received. Within 48 hours and remote accessing securely my NAS, Mike Brockwell got everything sorted, including help from his R&D team. Everything is back online, data accessed and I am back to normal. Thank you very much.

Tengo una QNAP y otra conectada via SCSI que no funciona. Después de estar 3 meses sin ningún tipo de resolución, siguen enviándome mensajes que están en ellos. Lamentablemente he de amortizar la inversión pero no recomiendo a nadie esta solución por su servicio Post-venta que es inexistente a nivel técnico.

After a failed firmware update and a bricked TS-873, I contacted support and they said there was no way to reset the firmware for this model. I then found a forum that actually pointed to a working firmware (on the QNAP site!!!) that worked perfectly and restored the NAS. Support wanted me to RMA the product in China, when in fact I was able to fix it in 5 minutes. BTW, for some reason this firmware was not advertised on their firmware webpage.

I've had my QNAP NAS for about 4.5 years now. Every time I've found a bug in their system. I get jerked around by customer support. I do everything they ask in order to confirm my hypothesis, screen shots, backup data, I've even reformated my PC and my NAS just to prove in's not a problem on my side. Just so they'll believe me. I've given them indisputable proof of the problem. They ignore the facts and after weeks of working with them they ALWAYS conclude that it's not their fault. They deny responsibility every time. I've done this about 6 times over the years. I'm done with them. Do not support this company.