QNAP Systems Reviews 

Stay far away from this company!!! Absolutely no customer service!! Ordered equipment in April, they took the money and still no equipment and no one will reply to my many emails, calls etc. I know they got the order because Gabi G reached out to change my order but now won't email me back.

I will cancel my order once I can get my money refunded and will never associate with this company again!
Beth Parker

The Most AWESOME Tech Support EVER !
I have an OLD QNAP TS-459 Pro II NAS purchased in 2014. after 4 years I needed better video capability so purchased a new NAS and the 459 was mothballed. Recently I built a new computer and needed a network drive on which I could save the backup files. So I took the old 459 out of mothballs and although I could map folders on the 459 as a network drive, the NAS would not show as a computer over the network, so I contacted QNAP via a service inquiry. Ernesto responded and set up a team viewer session for the next day. He spent a full hour reviewing my connections, firmware, system status, etc. This even though my old 459 was EOL (end of life). Most other companies would simply have said "I'm sorry but we can't support an EOL device", but not QNAP. The technician spent a full hour working with me until we finally found the root cause of the problem. QNAP went above and beyond to help me solve my problem

I had purchased a QNAP NAS Drive to store our personal files. QNAP have been hit by a ransomware attack which has resulted in the loss of nearly 20 years of family photos and videos. Their support since this has been ridiculous, and the only option seems to be to either wait to see if a recovery key becomes available (Been waiting nearly a year now) or to pay the criminals approx. £1000 in bitcoin!

I had kept my drive up to date and there were no advisory emails about the attacks despite the fact they knew they were happening well before I has hacked. It looks like there was an old app which was pre-installed on the drive which hadn't been updated and allowed the hackers in and this is solely based on their own security inadequacies. No other companies seem to have had these issues.

The responce to being hacked is asking anyone to keep their NAS Drives up to date, Set a strong password and istall malware software, all of which was in place but other than that they can't help!

Awful Company and Support.

STAY WELL CLEAR!!!!

Their customer support is very bad. I called them and asked them to set it up for me. Sergio agreed to do it, but then he did it incorrectly. Since then, we've had tons of issues. I had to call them dozens of times, pay $77 to ship it to them to replace it, and then I spoke with someone who actually understands how to set up a NAS and he told me that Sergio completely screwed up. When I called QNAP to complain, they said "It's not Sergio's responsibility to set it up for you". IT'S YOUR PRODUCT! If you design and sell a product, you should be able to set it up. If you can't, then don't tell me you can and then do it incorrectly. Also, many of the support tickets I raised with them just never got addressed. I would wait for weeks, and then follow up and they would say that the support ticket was sent to Taiwan and they didn't know the status. I never got a resolution, they never addressed it. This does not even bring up the fact that they waited far too long to address the ransomware attacks that were consistently occurring for months. They had vulnerabilities in their security, but they didn't do anything until thousands of users had been hacked, then they started releasing patches. The hardware works well when someone who knows how to set it up does that for you, but QNAP is just not a good company. You can see from the reviews on here that they are not to be trusted.

QNAP TS-h1290FX-7232P-64G acheté il y a 1 mois chez nasexpert (Ultra pro contrairement a Qnap)

Le Nas ne marche déjà plus, après une semaine d utilisation
Il plantait et maintenant ne s allume plus du tout.
Résultat, 1 mois d attente pour une réparation.

Je suis un Pro et je dois dédommager mon client.

Serveur a 7000 euro ...
Première fois que je sors de Syno ...

Shocking after service, purchased one of the more expensive NAS's for a client before Christmas, the client then opened box at start of January, the device keeps dropping its drive, the client cannot do backups and QNAP is send parts from Taiwan for the client to fix the device, QNAP will not send an engineer to fix the problem, they will not replace the device they not issue an RMA. STAY WELL CLEAR OF QNAP People, I have never experienced a worse after sales service, QNAP had no issue receive the money for a faulty device, But the have an issue fixing it, replacing it or repairing it. I HAVE WARNED YOU DO MAKE THE MISATAKE AND THEN SAY YOU WISH YOU HAD LISTENED, QNAP won't listen to you and you won't get your money back if the sale you one of the faulty device range.

I bought a Ts-431 it worked great but was a little slow. It displayed all red lights and will not even attempt to start. It died before the randsom ware attacks. For all the users who got attacked it probably would have died anyway. All the worry over failing drive when it was the motherboard that failed.

Purchased the QNAP QSW-M5216-1T switch. Came with a leaflet demanding firmware be updated before connection to network proper. They don't appear to have released new firmware since 2021 - switch shipped with latest, version 1.0.

The specifications list the following, quoting verbatim from their own website, emphasis mine:

'LACP

Link Aggregation (LAG) *combines multiple network connections to increase throughput* and protect against connection failure.'

The interface on the switch is very, very basic. For this section it's off the chart and supplies no useful options or information just static and LACP and neither makes any difference. No increase in throughput as the switch doesn't appear to actually have any balancing programmed into it it just uses the first link it thinks it's okay.

The NAS products have tons of options. Seems spending £1.2k for a switch doesn't merit any support either in terms of features that actually work, new software releases to address issues and fix security problems, or tech support staff that understand what this switch does.

Selling this product in this state is dubious. Not bothering to deliver a single firmware update in over a year to a flagship network device while my NAS seems to have updates ready every time I try and use it is ridiculous.

If this site allowed zero stars they'd be delivered. I want this fixed or this item gone and, once again back to Mikrotik for regular updates, functionality and a UI that doesn't read like Tomy's My First Network. It's a 16 port 25 Gbit switch: who do they think will be using these?

Such a waste of potentially great hardware crippling it with appalling firmware.

Plötzlich verschwinden Verzeichnisse. Als ich den Helpdesk kontaktierte habe sogenannten Spezialisten mein NAS total zerstört. Alles weg und nur ein total neu aufsetzen half.

TS-251B.
Das System wurde installiert 2 WD Red und soll seitdem laufen. Immer wieder Abstürze, nicht erreichbar, unerklärliche Zustande. Der Qnap Support ist zwar recht fix, aber außer Reset und Plattitüden keine große Hilfe.
Ich geh jetzt zu Synology

MISERABEL!!!
Support Tickets werden Wochenlang nicht beantwortet!!!

I bought 1 bay Ts131k for home storage. Had trouble formatting disk because in would only use RAID which showed to volumes, one so small it was unusable and the 3tb volume i could no access. Trying to contact Qnap just gave me a spiner. I finally figured how to format single volume. Went thru long set up process, registering, qlink, setting up account.
Know Qnap.com shows i have no devices, if i try to set up Qlink agin it dosen't let me because "device already set up". Old Qlink does not connect. Still cannot connect to support because of spinner on both mac and windows.

After a problem with the firmware in my Qnap I wrote them a support ticket. First they sent a copy&paste useless reply showing they didn't read my initial message. Their second reply was that my NAS is out of warranty so they do not provide support, they ask me to send and pay for repair or buy a new one, but it's not a hardware failure and they are not willing to provide support to recover my system.
Not what I expected from Qnap after spending $1000 on my NAS: my data not secure after warranty period.

EDIT: I opened a second ticket and luckily a second different technician managed my ticket. This time he read and understood my ticket, and solved all the troubles, recovering my volume and my data.

If you open a ticket in Qnap Spanish support and you get answered by Vanesa Garcia, don't lose time and energies. She is incompetent and/or unwilling to solve anything. You'd better close the ticket and open a new one. Instead, Ivan Vidal has solved everything fast and clean, and 2 years ago (within warranty time) the same Ivan Vidal also solved a similar problem, so I change my review from 1 star to 4 stars thanks to him (it would be 5 stars if Qnap would not keep useless employers like the first one).

You buy a $1000 nas machine and you can't get any help what so ever you can't log into the forums because it's bugged you cant load half the apps because its bugged over it and help service omg by the time you get to where you want to go its wrong username or password utter rubbish

Kauft kein NAS von QNAP egal welches Modell. Der Kunden Service ist eine Zumutung und trotz Problemen lassen die einen warten und schmollen. Nach mehr als 2 Wochen musste ich denen als Kunde schreiben wann ich Antwort bekomme. Dies hatte nicht einmal übers Support Ticket funktioniert sondern ich musste die Mailadressen heraussuchen da der QNAP Support nichteinmal eine Kunden Hotline hat! Das soll ein Business Gerät sein? Mein QNAP NAS wurde am 03.09.2022 von der Ransomware deadbomt attackiert trotz der neuesten Firmware. Ich bin sogar Beta Tester und selbst das hat nichts gebracht. Alle meine Daten wurden verschlüsselt. QNAP kann wie immer nicht helfen und die Attacken gehen nur zu laste von QNAP sprich auf deren Geräte, somit Finger Weg von QNAP. Nach einem Monat ohne Unterstützung von QNAP trotz Support Tickets und ich konnte mein NAS auch nicht gebrauchen in dieser Zeit weil ich auf Antwort gewartet hatte, habe ich mir ein NAS von Synology gekauft. Leute verkauft eure QNAP NAS, ganz ehrlich, ihr könnt eure Daten nicht schützen plus sind die HDDs die ganze Zeit so laut das ihr das NAS nicht in der Nähe sein könnt. Am besten macht ihr euch einen Server Raum dafür! Ich bin technical Consultant bei einem Hersteller und wenn wir so Arbeiten würden, gebe es uns nicht mehr im Markt. Unterstützt QNAP nicht! Geht weg von diesem Hersteller!! Dieser Hersteller schätzt seine Kunden nicht und versteht such nicht das wir die Kunden die eigentlichen Lohnzahler sind!

Got hit by ransomware because of qnaps bad security practise. Went to qnap site to look up what to do and because of their advised steps, I am now unable to unlock files. Even if I want to pay.
Contacted qnap customer (non)service and got crickets after that. Another request a week later and again crickets....
Update 18-10-2022: still no response from qnap customer service

Product (NAS251+) is useless, it comes with all these bells and whistles but most of them are rubbish. the machine is too complicated for its own good, qnap are trying to be clever but they are deluded in that they think that this product is good when the reality is its b0!!0x.

their customer service is a JOKE. i have never been treated so poorly by these arrogant little Geeks that think the world revolves around them and their Rubbish IT products. Its extremely UN USER FRIENDLY - Deliberately so becuse they dont use Email. ANd they talk to you like you are stupid.

AND LASTLY - their OS Is NOT Secure so if you want to avoid Malware an Ransomware - DONT Buy from QNAP (as its QCRAP).

Due to Qnap product security I got hit by Ransomware caused by Qnap.. Contacted Qnap for help and they basically told me they can't help and closed the case. They could have settled if they wanted to... But guess there customers isn't that important to them..
There are plenty of info on topic online.. Shame on Qnap- and never again....

Working in the film industry as an editor and shooter I put my QNAP through its paces each day with large files being streamed, backed up and written on a daily basis. My QNAP system was bought from Amazon and only a few days after the warranty was up it stopped turning on. I looked into the issue and the power supply had a common issue with my model that would die after a number of hours.

The road ahead looked daunting with repair, expensive parts, labour and shipping I was looking at a new unit as having downtime in the business is a no-go. Luckily I had the pleasure of getting a customer service agent who really understood my issue and we struck a deal after he discussed it with his manager. The deal being that if I could pay for shipping the unit to their service depot they would look at the unit and decide to ship back a new unit or a fixed one.

With my unit just out of warranty I took this agreement right away and off went the NAS. Very shortly I was told that my unit is discontinued and they'd be happy to ship back a new unit free of charge with one year warranty. This unit is about €3,000 and for them to upgrade me and offer cover when they didn't have to I was taken back by the level of support I experienced.

This is how customer service is supposed to be, look after your buyers so they come back and I most certainly will.

Thanks!

Ich kann von QNAP Geräten mittlerweile nur abraten. Für mein NAS habe ich insgesamt etwa 2.000 € ausgegeben. Nach einem Wechsel des Cloudanbieters für mein Backup kam es über eine WebDAV Verbindung zu plötzlichen Abbrüchen. Laut Support wird der Cloudanbieter nicht unterstützt, OBWOHL es sich um eine standardisierte WebDAV-Verbindung handelt, die sowohl von QNAP als auch vom Cloudanbieter unterstützt wird. Was genau die Hintergründe sind, kann man mir nicht sagen, da es sich um interne technische Informationen handelt. Ich vermute mal stark, dass sich der Cloudanbieter wohl nicht auf einen finanziellen Deal einlassen wollte und somit einfach gesperrt wurde? Ich würde gerne eines besseren belehrt werden, aber der QNAP Support ist nicht nur langsam sondern auch überflüssig. Für mich KEINE Kaufempfehlung.