QNAP Systems Reviews 

the backplane of our 2.5 year old $700 NAS broke 6 months after the warranty ended. QNAP support says its user error and wants $140 for repair. Thats the last time I bought their products.

Buy a Synology.
QNAP sucks in any regard. They make sure that you can't create a service ticket in case you face a problem, their software is simply light years behind of their competitors and if you use their systems, you better have another option as your backup since (my own experience can tell) you will lose your valuable data if you count on their service.

By far the WORSE product I've ever purchased.

Nothing works. Everything is problematic. You'd think you can simply access files. Nope. You'd think that having a direct USB connection, designed to connect directly would be easy. Nope.

QNAP service is shocking. Terrible product. If you are thinking of QNAP — don't bother. They're the worse I've ever seen. I haven't had a single positive experience with my NAS. It's terrible. Useless. Like a car without wheels or a camera take doesn't take photos. Useless junk.

A waste of money and time.

QNAP promote itself like an Enterprise firm, this is FAR FROM THE TRUTH!

About the hardware I can say, it's okay as long as you've got the metal NAS models, the plastic are horror, everything breaks down, cheap plastic and when you want to do something it breaks.

About the software, big fan of QVR Pro, but the program is instable like a house of cards. And the biggest problem with QNAP, the support department is a team of incompetent, lazy, not willing, laugh in your face but 'up you're' at your back.

Working with 'the other big NAS company' for more than 10 years. If I have a problem there they contact me as long as it need, and ask if i'm satisfied and when i'm not they are working as long to satisfy the customer.

QNAP, we live in 2020, you can't mess around with your service any more. Take a big broom and swipe the complete office empty with lazy, not willing to work staff! And please, fix the software, when I finally have a stable working version don't push another, last time I went from 'Stable and Satisfied' to 'Instable and Frustration'.

Their QTS NAS (TS-453B) died around the 3-year mark despite good ventilation, UPS, and a fairly light to moderate load. Support was completely nonchalant and unapologetic about the failure (seemed to be a common occurrence, based on their attitude).

"Oops. Sounds dead. Go buy a new one from this list."

From what I've seen, their newer products only have a 1-year warranty. Kinda speaks to their confidence in their products, eh?

Wenn alles so liefe wie versprochen, hätten wir hier ein tolles Produkt. Mal läuft eine Synchronisierung, mal läuft sie nicht. Mal können Mediendateien, z. B. Videos an den TV-Bildschirm gestreamt werden, mal sind alle Dateien für den Fernseher wieder unsichtbar. Die eigentliche Intention, alle PC und Laptop im Haus mit Qsync synchron zu halten, ist in weite Ferne gerückt. Es funktioniert einfach nicht verlässlig. Schon sehr viel Zeit investiert, der Erfolg hat sich noch nicht eingestellt. Siebenhundert Euro in den Sand gesetzt oder in Erfahrung investiert. Schade, es fing so vielversprechend an, aber jetzt ziehe ich einen Schlussstrich.

Wollen Produkte in Deutschland verkaufen, die Beschreibung und die ganze Website nur auf englisch, suche mir dann ein Anbieter der auch der Deutschen Sprache mächtig ist. 0 Kundenservice, Was für ein Mistshupen.

I currently have three QNAP NAS. The hardware is pretty good - although I did have a problem with two NAS and had to return them - one because of a product design issue and one due to a failure.
The software is not so great. There are plenty of features, but they do not always work or work fully. In fact, software quality is VERY poor. There are so many bugs that I am left assuming QNAP does not care about software quality and overlooks detailed testing.
The documentation is worthless. Trying to work out how to configure anything but standard configurations is impossible. Take the Network & Virtual Switch documentation as an example: it offers pearls of wisdom like "Add an IP address to the IP Address field" or "Enter you VLAN ID in the VLAN ID field" without paying attention to the networking the scenario ‘bigger picture’ and other components configurations. They have a video channel, but it too is unhelpful. Videos are long ramblings that pretty much repeat the unhelpful documentation. Although videos are in English the presenters struggle with English language making the videos laborious and difficult to comprehend.
Support is not good. It takes an inordinate time to work through issues, often without reaching a resolution. I have wasted months trying to resolve problems; providing detailed information about issue only to be left frustrated with the outcomes. And, as with the videos, support have the same English issue making communication very difficult.
Overall, the product is just too hard to work with, there are way too many bugs and the organisation to difficult to work in resolving them. These make it impossible for me to recommend QNAP.

I have had a qnap now for over 5 years and I am completely satisfied with it. Customer services are helpful.

£500 paperweight. TS-251+

The thing was has been problematic from the start. I literally used it to back up my films and music to stream round my house. Nothing more complex than that.

It would work on and off, needing weekly resets. the remote worked some days and not others. Eventually, it failed during an update. It is out of warranty and nothing I do to the machine will get it to initialize. QNAP sent loads of different stuff to try, that a coder would struggle with, to no avail. Even the factory reset button doesn't work so I can't set it back to the as new setting.

Received a response from QNAP that my NAS is out of warranty - which is fair enough ... it's 3 years and 3 months old (so 3 months out of warranty.) From the invoice the unit was purchased on the 06th February 2017. What you don't see is that this SAME unit was returned 21st February 2018 (exactly a year after it was purchased) with Bay Drive 3 Fault. Now 3 years into it's life Bay 4 has failed.

This means that the average lifespan for components of this unit was 1.5 years before something broke to such an extent that it has to be fixed by QNAP.

This for a unit that was $AU1,500 ... it's beyond a joke.

I've had a QNAP previously which functioned for 7 years without any issues. This has been a total piece of garbage.

So thanks for the offer to buy another one QNAP support - I'll politely reply that I'll NEVER buy another QNAP.

Amazing customer support. Maybe a little slow to respond but once you buy a QNAP you get extensive lifetime support. We have about 10 of them in virtualization environment or as file server. They rarely fail but recently one that was bought several years ago did and QNAP support spent an hour helping me recuperate the data. The software for the QNAP Platform is very good. They are relatively inexpensive quality products

Thanks TRUSTPILOT. I wanted to spend thousands to buy QNAP NAS this week. Almost 90% of negative 1 star opinion kicked out from my head this idea forever. It looks like QNAP is just another crap asian product with cheap crappy service. I will share this opinion between IT environment together with this topic. Shame on QNAP. QNACRAP.

each time a disk runs into trouble, I run into trouble. The device has an interface that is not intuitive and you are never sure if your data are safe. The best and only way to work with this machine is to use and handle it in the Linux command line. At least tehre you fiond your data back. I hate this machine and try not to touch it. TS659Pro+

QNAP Firmware-Updates machten 2 mal einen QNAP-Neustart nötig, um beim driiten Update dann endgültig das QNAP nicht wieder booten zu lassen. Ein Rücksetzen auf Werkszustand läuft seit mehr als 5 Stunden mit der Ausschrift: "Rebooting System please wait", obwohl ich mit einem IT-Serviceanbieter gemeinsam, nach Angaben von QNAP gestartet habe. Leider verabsäumt QNAP in seiner Beschreibung jeglich Angaben zu zeitlichen Abläufen. Man wird in die Irre geführt, weil vom System vorgegebenen Systemstarts nicht funktionieren, da QNAP TS 435 Pro mit 8 TByte und Raid 6 noch nicht gebootet hat. Es ist eine ernste Nervenbelastung, wenn man derart enttäuscht wird, dass seine potentiell so sichere Datensicherung und derart kostenintensive QNAP-Technik so kläglich im "Nirwana" endet und alle hoch wichtigen Daten defakto weg sind! Das ist für mich als Rentner eine echte finanzielle Gefährdung zusätzlich zu Corona! Alleine schon die Strategie, lokale Datenströme auf NAS umzuleiten, ohne sie auf dem jeweiligen "Erzeuger-PC" lokal zu halten ist gefährlich für die Sicherheit von Daten. Für meine Frau und mich bedeutet das nun im hohen Rentenalter, dass alle unsere hoch wichtigen Finanz- und Renten-Daten, Excel-Tabellen und alle unsere persönlichen Daten offensichtlich verloren sind! Ein Kontakt zu QNAP ist uns leider nicht gelungen, also scheinen unsere Daten weg zu sein! Hier sind aus meiner Sicht fachlich miserable Technologie mit schlechtem Werksservice gepaart!

no way to contact them to get info on issues. you just have to manage yourself. worst support service ever. and they don't even care

Their systems are terrible. support systems just bad. support staff have little ability to diagnose performance issues and recommend stupid things like reformatting your NAS, obviously because they don't know what they are doing.
Ever tried gitlab docker on the qnap container station store? Don't. its just an example of many half assed products on there that are not production safe and will waste your precious time. QNAP, if you read this, you need to do less, and do it better. you are overstretched with inept ability to produce a good eco system. And charging $500 for 16GB of ram or I will invalidate my warranty? Please.
If you want any of the abilitys that are extra (more like a server than a NAS), just build it yourself because their vendor lockin and bad support will leave you with an expensive vendor piece of hardware that will eventually be a brick.

Some background. I have a Bachelor's degreee in IT, owned my first computer 40 years ago (Vic 20), and have worked the last 10 years in a Senior Service Desk Analyst position at a university.

I have found it almost IMPOSSIBLE to get the things I want working to work.

I have finally gotten QSonarr and QRadarr working. I estimate it took me 40+ hours.

I am now trying my hand with Photo Station/QuMagic. I am 10 hours into it, have followed the QuMagie Web Help guide, and have yet to see a single photo in the application. That's right. I am baffled why it takes 3 applications to manage my photos. I am bewildered at the QNAP software help guides (If you could call them guides) and am getting sick to death of having to battle my way through absolutely everything to do with software on this machine. I am now going to uninstall Container Station, QuMagie Core and QuMagie in the hope there is some magical order than affects installation.

Surely it shouldn't be harder than installing the application. Tell it where your photos are. Sit back and do as much or as little organising as wanted.

A colleague who is very switched on with tech recommended Synology because their software is great. I, on the other hand, thought I would go for the better value hardware package Qnap offers. Oh, what a mistake I made. Please, do yourself a favour, and stay way clear of QNAP products unless you are an IT guru....even then.....frankly, I am just sick of this product and will probably stick it on eBay soon.

The only good thing is it is still working as a NAS, I can connect to it reliably, and it hasn't died.

they deserve the prize of the world's worst support and product

Constant issues during firmware upgrades which needs always some tweaks after. I didn't buy branded NAS to always repair something that breaks. I'd expect better user experience.