After raising a complaint against our advisor due to poor communication and failure to respond to emails and calls, once again the same issues have arisen. The advisor offers false promises and fails... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I have invested in Quilter products for a long time and find the website very user friendly. I'm retired and not very computer savvy but find the website very easy to navigate. The one thing that r... Toon meer
Bedrijf heeft geantwoord
I have always received good service although I know the fees are high compared with other platforms. The app is easy to negotiate and I consider the higher fees are probably worth it if you get good c... Toon meer
Bedrijf heeft geantwoord
With the help of our Finatial Advisor we were able to smoothly withdraw the stipulated funds from our investments. We were kept fully informed by email about documents we needed to view in our Quilter... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Quilter
Geschreven door het bedrijf
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contactgegevens
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, Verenigd Koninkrijk
- DigitalFeedback@Quilter.com
- www.quilter.com
4,5
Uitstekend
12K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The administration and advice was…
The administration and advice was clear. Never pressured at any point.
10 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Gary,
Its great to hear that you were happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
Responsive and thoughtful
Last week, we visited London, which allowed me to post my change-of-address details and the tax declaration document needed when you move to a different country. I called to ask for the form and the team sent it over immediately and wished me a great stay. Awesome to have such a responsive and thoughtful team at Quilter!
18 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Nicole,
Its great to hear that you are happy with the service you received from us. I also hope you enjoy the move and have a fantastic time. Thank you for taking the time to leave this review.
Bobbie @ Quilter
Customer service was not very help…
Customer service was not very help full and told to try to talk to somebody else as she was ending the call
19 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Eamonn,
I'm very sorry to hear of the negative experience you have had when contacting our customer service centre. Please can you email me at customerinsights@quilter.com. Please include your account number so that I can investigate this further and ensure that your comments are fed back accordingly.
Bobbie @ Quilter
Quilter’s agent Ethan was courteous
Quilter’s agent Ethan was courteous, friendly, knowledgeable and helpful regarding my query.
14 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hello,
Its great to hear that my colleague was friendly and helpful during your call with us. Thank you for taking the time to share this.
Bobbie @ Quilter
Quilter is an easy way to view my…
Quilter is an easy way to view my pension fund quickly and easily. I have access to the account performance via an intuitive app.
21 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Jeanette,
Its great to hear that you feel well informed via our app. Thank you for sharing this with us.
Bobbie @ Quilter
so far very good
21 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good morning,
Its great to hear that you are happy with the service you have received from us. Thank you for taking the time to share this.
Bobbie @ Quilter
a well organised company and…
a well organised company and efficientbin looking after my finances well.
21 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Ian,
Thank you for leaving us a review, it's really appreciated!
Kym @ Quilter
Superb Assistance
A very helpful, patient and caring customer services representative went out of her way to assist me with the login process to my account.
18 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good afternoon,
Thank you for sharing your experience with my colleague, it's really appreciated. We'll make sure that your feedback makes it's way back to them!
Kind regards,
Kym @ Quilter
Helpful call agent.
20 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Jayne,
Thank you for leaving us a review, it's really appreciated!
Kym @ Quilter
I recently had a fantastic experience…
I recently had a fantastic experience using the Quilter investment app. From the moment I signed up, I was impressed by its user-friendly interface, which made navigating through various features incredibly straightforward. My favourite feature is undoubtedly the overall ease of use – everything from checking portfolio performance to executing trades is smooth and intuitive.
Quilter provided clear insights and real-time updates, making it simple to track my investments and make informed decisions without any hassle. The app’s design feels well thought out, and it’s obvious a lot of effort went into creating a seamless experience for investors.
Overall, I would give Quilter a solid 5/5 rating. I highly recommend it to anyone looking for an intuitive and reliable way to manage their investments on the go.
18 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good evening Ben,
Thank you for taking the time to share your experience and leave us this wonderful review. It's great to hear that the app has been easy and intuitive for you.
Kind regards,
Kym @ Quilter
problematic new app…
See my prvius omments about your new app.
21 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Esfandiar,
I'm very sorry to hear that you are having trouble accessing our app since its recent update. I have forwarded details of your survey comments alongside this review to our Digital team who will be able to investigate this further. Thank you for taking the time to leave this review as your feedback will help us improve our services and systems going forward.
Bobbie @ Quilter
Excellent Service I have a long history with Quilter and…
I have a long history with Quilter and every time I have needed help and support they have been there for me.
11 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Neil,
Thank you for leaving us a review, it's great to hear that we've consistently provided you with service that has met your expectations!
Kym @ Quilter
George was very helpful in resolving my…
George was very helpful in resolving my login issue on what was clearly a busy day due to a software upgrade
21 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Jeff,
Thank you for sharing your experience with my colleague George, we'll make sure that your comments reach him!
Kind regards,
Kym
I tried to get some money out of my…
I tried to get some money out of my account and just delays and obstacles
18 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good afternoon Mr Evans,
I'm sorry to hear that you were unhappy with the experience withdrawing from your account. We can certainly look into your experience in more detail. If you would like us to proceed, please can you contact us at customerinsights@quilter.com? If you could please include your account number and the most appropriate contact details for you, it would be really appreciated.
Kind regards,
Kym @ Quilter
I feel completely supported and secure
I feel completely supported and secure, very happy with Quilter
29 juni 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Sandra,
Thank you for your review, it's really appreciated! Kym @ Quilter
A great platform to help me manage…
A great platform to help me manage investments with really helpful tools to check performance
17 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Emma,
Thank you for sharing your experience, it's great to hear that you've found our platform useful!
Kym @ Quilter
Excellent communication
10 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Ashley,
Thank you for sharing your feedback with us!
Kym @ Quilter
My Quilter experience has been exceptional!
My whole journey, so far, with Quilter has been exceptional. My financial advisor is excellent, he takes the time to ensure I completely understand how my pension fund is performing & since changing to Quilter it has continually increased in value.
15 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Joanna,
Thank you for taking the time to share your experience, it's great to hear that you're happy with the support from your adviser and that you're please with the performance of your investment!
Kym @ Quilter
Great service from Quilter Financial…
Great service from Quilter Financial Advisor Zak Wilcox. He provided clear guidance and communicated it effectively. It was a great way to get clarity on my financial position, and take the necessary steps to make sure it is working in the best way for me.
1 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good evening,
Thank you for taking the time to leave this review. Its great to hear that you are happy with the service you have received from your Quilter adviser.
Bobbie @ Quilter
Experienced company - Very professional
Although I have not used this company for long, at this time of writing I have been receiving very good service.
15 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Paul,
Its great to hear that you are happy with the service you have received from us. Thank you for sharing this.
Bobbie @ Quilter
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