After raising a complaint against our advisor due to poor communication and failure to respond to emails and calls, once again the same issues have arisen. The advisor offers false promises and fails... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have invested in Quilter products for a long time and find the website very user friendly. I'm retired and not very computer savvy but find the website very easy to navigate. The one thing that r... Toon meer
Bedrijf heeft geantwoord
I have always received good service although I know the fees are high compared with other platforms. The app is easy to negotiate and I consider the higher fees are probably worth it if you get good c... Toon meer
Bedrijf heeft geantwoord
With the help of our Finatial Advisor we were able to smoothly withdraw the stipulated funds from our investments. We were kept fully informed by email about documents we needed to view in our Quilter... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Quilter
Geschreven door het bedrijf
We’re one of the UK’s leading wealth managers, and here to help you plan and manage your finances, enabling you and your family to live the life you want. We have a long and successful history of guiding customers through all kinds of markets. We can help you grow your investments and ensure you have the financial support you need for each stage of your life. We’re here to help you have a brighter financial future.
The businesses within our group aim to provide high quality products and services for the whole of your investment journey.
About us:
• We believe in the value of advice and want our customers to benefit from trustworthy, easy-to-access financial advice.
• We pride ourselves on providing flexible investment products, and expertly managed funds and portfolios designed to help you grow your money.
• The flexibility we offer with our services applies equally to our charges. Alongside their adviser, customers decide which of our products and services they use, and only ever pay us for those. Our pricing is competitive, and we do not have any hidden charges.
• We are committed to operating responsibly and sustainably, for the long-term benefit of all our stakeholders and customers.
Contactgegevens
Senator House, 85 Queen Victoria Street, EC4V 4AB, London, Verenigd Koninkrijk
- DigitalFeedback@Quilter.com
- www.quilter.com
4,5
Uitstekend
12K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I've dealt with Quilter for many years…
I've dealt with Quilter for many years and find their platforms and processes easy to follow and clear
1 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Nicola,
Thank you for taking the time to leave this review. We are happy to hear that you find our systems and procedures easy to follow.
Bobbie @ Quilter
Easy to use and very informative staff
3 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Ivan,
Its great to hear that you find our systems easy to use and our staff informative. Thank you for sharing this.
Bobbie @ Quilter
Easy to understand platform
Easy to understand platform. Clear and precise information on where my money is going and how it is doing.
15 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Andrew,
We are pleased that you find our platform easy to use and understand, as well as informative. Thank you for sharing this.
Bobbie @ Quilter
Feel so lucky Chris Kelsey was…
Feel so lucky Chris Kelsey was recommended to me, I never thought I had enough money in my pensions to retire early
15 augustus 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Martin,
Its great to hear that you are happy with the service you have received from your adviser. Thanks for sharing this.
Bobbie @ Quilter
Poor registration service
Poor registration service. Long waits on a customer service line. Locked out of the app and website after an update. I can’t see if all my pensions have transferred or just disappeared.
14 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Andrew,
I'm sorry to hear of the issues you have experienced with our app and website. Please can you email me at customerinsights@quilter.com with your account number and I will escalate this with the relevant department.
Bobbie @ Quilter
So glad a changed for Quilter from St…
So glad a changed for Quilter from St James Place. Better investments and products and not as expensive. Easy to understand plans and the platform easy to navigate. Already, seen a good return on my pension and ISA's.
14 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good morning,
Its great to hear that you are happy with the service you have received from us. Thank you for sharing this.
Bobbie @ Quilter
Easy process to withdraw funds
Easy to withdraw funds and kept up to date with portfolio’s performance
3 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Jonathan,
Its great to hear that you felt your transaction was easy to complete, and you were updated throughout. Thank you for sharing this.
Bobbie @ Quilter
Informative
Very through information given to enable ease of completion
14 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good morning,
Thank you for leaving this review. We are happy to hear that you felt well informed throughout your transaction with us.
Bobbie @ Quilter
I requested a withdrawal and this was…
I requested a withdrawal and this was actioned very quickly
31 augustus 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Mary,
We are happy to hear that your transaction was completed quickly. Thank you for sharing this.
Bobbie @ Quilter
Great customer service
Great customer service delivered by friendly and professional agents. I have also been pleased with the growth of my fund
11 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Martin,
Thank you for taking the time to leave this review. Its great to hear that our staff have been continuously professional and friendly throughout your transactions with us.
Bobbie @ Quilter
Quilter App
Quilter App is easy to use always find what im looking for on the app.
4 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hello,
Its great to hear that you find our app easy to use. Thank you for taking the time to leave this review.
Bobbie @ Quilter
Quilter have looked after our pensions…
Quilter have looked after our pensions for a number of years . Our financial advisors have always looked after us well . I personally and can only speak for my wife & I , find them completely honest. Our transactions have always been easy
14 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Douglas,
Its great to hear that your transactions with us have been continuously easy. Thank you for taking the time to share this.
Bobbie @ Quilter
Quilter are just great
Quilter are just great. It was quite a slow process to ringfence some money out of my private pension I have with them, They call it "crystallization", but it eventually came through. Highly recommended company!
26 augustus 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Ian,
Thank you for taking the time to leave this review and share your experience with us. We are happy to hear that you are pleased with the service you have received.
Bobbie @ Quilter
Easy to set up.friendly staff with…
Easy to set up.friendly staff with helpful advice .ability to have different funds in one place
10 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good morning,
We are pleased to hear that our staff were friendly and helpful throughout your transaction. Thank you for leaving this review.
Bobbie @ Quilter
Pension Drawdown
Always available to assist you. Transactions are always actioned smoothly and quickly. Easy process
18 augustus 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Ian,
We are pleased to hear that your transaction was quick and easy to complete. Thank you for sharing your experience with us.
Bobbie @ Quilter
Antwoord van Quilter
Hi Mark,
Its great to hear that your transaction was easy to complete. Thank you for sharing this.
Bobbie @ Quilter
Great app, very easy to make a transaction
I made a transaction via the app. It was very easy to do and correspondence from Quilter was clear and precise. I would definitely recommend Quilter and use their app.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Quilter
Hello,
Its great to hear that you find it easy to use our app. Thank you for taking the time to share your experience.
Bobbie @ Quilter
I had no idea who quilter were
I had no idea who quilter were until I wanted/needed to take my tax free lump sum out of my pension. Five to ten days to get it, i was advised on that first phone call. And yet here we are, some five weeks later, still waiting. And I might not get to see it for another two or more weeks.
May Quilter is actually for people who look to sew bedding pieces, maybe it is actually an investment company. Who could say? What i can say is that the smallest, irrelevant, putrid customer will never be a priority. "Feck his personal circumstances, not our concern. He shall wait for one of our less talented window lickers to push the grey button to transact". There won't be an apology. There won't be anything else happen. Nothing from the complaint, probably nothing from the ombudsman.
Maybe just one sole voice can stop another being treated like a wet dog egg on the bottom of their shoes.
9 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Stuart,
I'm very sorry to hear of the negative experience you have had with us. We are constantly seeking customer feedback to help improve our services and systems so thank you for taking the time to bring this to our attention. Your complaint was received on the 7th September and I can confirm that somebody will be in contact with you regarding this. In the meantime, if there is anything further that we can help you with regarding this then please email me at customerinsights@quilter.com.
Bobbie @ Quilter
Everything was dealt with smoothly and efficiently.
With the help of our Finatial Advisor we were able to smoothly withdraw the stipulated funds from our investments. We were kept fully informed by email about documents we needed to view in our Quilter account which told us about monies being released after the sale of some of our invrestments. We were able to keep a tally of released funds so that we knew when the money would be available. It was all quite straightforward.
1 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Good afternoon,
Its great to hear that you are happy with the service you have received from us via your adviser. Thank you for sharing this.
Bobbie @ Quilter
I was able to do as much as I could but…
I was able to do as much as I could but I had to contact my adviser
9 september 2026
Review zonder uitnodiging
Antwoord van Quilter
Hi Julie,
Thank you for leaving this review. We appreciate you taking the time to do so.
Bobbie @ Quilter
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