Radley London Reviews 

The watch I purchased stopped working after a few days. I contacted customer services who replied to say that all watch related enquiries had to go through Peers Hardy, they gave me their contact details instead of forwarding my complaint to them. Peers Hardy were unable to issue a refund as I hadnt purchased the watch through them. I have emailed customer services about this issue twice, asking for a refund but they have still not replied. Very poor customer service after sending a faulty product!

Always a pleasure to do business with this company. Great range of quality bags, purses etc. Never disappointed.

Such a pity this company is now in administration. Another British brand which will be missed.

Good luck to all at Radley.

Follows instructions and delivers to my safe place

Lovely quality bag, ordering was easy and it was delivered on time.I definitely would recommend.

Radley did not reply until a day after I posted this complaint.Their reply was to tell me I had to follow up with the courier myself and sent me a phone number. I find this an unacceptable result. The courier has had my parcel at a depot in melbourne now for 14 days. I think radley should have made the phone enquires hemselves and endeavour is to get the parcel forwarded to me. I am not satisfied.
Radley have not replied to my email concerns regarding my missing order

Heartbroken for Radley. It is a sad goodbye to an outstanding British brand. I had been saving up for a specific bag, but because of the closing-down sales, I was able to afford several lovely purchases for gifts, including a new purse for myself. Although the sales worked to my advantage, I truly wish it wasn't under these circumstances. Nevertheless, Radley maintained its premium standards, including high-quality goods and excellent customer service. I received my orders in their beautiful signature packaging on time.

I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (less than 2 days) and excellent product. I hope going forward i can still buy Radley handbags as i know there will be no more shops or outlets. These are the only bags i use, excellent quality and price.

I love Radley and all their bags and diaries. I ordered a diary, and it got lost in transit. I called the hub customer service, and in no time I received another. It was a smooth seemless transaction. The staff are lovely and listened. I will miss Radley when it closes down ❤️

Product as described and smooth on time delivery. Very happy with my purchase. Thank you.

Very pleased with the quality of the bags and the Very protective wrapping they arrived in delivery on time.

Watch only lasted 6 months before it completely died. Watch was eventually replaced as still under guarantee.
Was originally told my Watch was no longer avaliable and would give me a discount towards another, however after calling them I was told they did have some but not in the colour strap I had. I was then offered a choice of colours and chose another. This option was not offered originally, bit disappointing.
The sleep function is not fit for purpose, very un reliable. Now looking for an alternative I can rely on.

Parcel arrived on time box I damaged as usual high quality items

Great items as usual. Delivery was a little slow but it all arrived safely

I have so many Radley bags I know what is good or bad not that I have any bad ones I’m sorry that your going out of business I will miss buying my bags

My order was quick and exactly how I expected it.
Thank you my friend loves her hand bag :)

I was pleased with the goods I received which were of good quality and I have always liked Radley goods.

My order took over two weeks to arrive, and during this time there was absolutely no communication from the company to keep me informed of the progress. I sent them an email after 10 days requesting further information, as I was worried my order would arrive whilst I was away on holiday, and I am still awaiting any kind of response from them. Clearly their customer service is considerably lacking, which is quite appalling considering my order value was almost £300.

Everything went smoothly from delivery of goods to a speedy return on one of the items