Raft Furniture Reviews 

Had an amazing experience with Raft from start to finish. Hosna, our advisor, was so friendly and helpful throughout. She was incredibly knowledgeable and kept us updated throughout the process. Our new sofa arrived in good time just before Christmas and we are delighted with it. The quality and comfort is unmatched. An investment piece for sure but absolutely worth every penny!

I’ve been a loyal customer of Raft St Albans for many years, not only because of the outstanding quality and beautiful design of their furniture, but also thanks to the exceptional service provided by Tony and the team.
Nothing is ever too much trouble – they consistently go above and beyond to ensure a seamless experience from purchase through to delivery. Their genuine care for both the products and the customer journey is rare these days, and it’s the reason I’ll continue to return and wholeheartedly recommend the store and the Raft furniture brand.

It was such a pleasant experience purchasing and staff were were friendly with providing advise

Loved our sofa and the service. Amin was incredibly helpful throughout the entire process. Would go back to Raft for our next sofa too!

Helpful staff and great quality furniture.

I was assisted by Bilguun who was really likeable and provided excellent service throughout my visit. This isn’t the first time I have bought furniture from Raft and it certainly won’t be the last. Thank you!

Helpful and friendly delivery

Raft helped me out in very tricky situation. I was basically scammed by my original builder which meant my flooring was delayed for a significant time which had the knock on effect of me not being able to accept the delivery of my sofa. Raft in particular Tony & Hosna were very understanding of my situation and really worked with me to get it over the line without any fuss or unwanted pressure. I have recently had it delivered and the product is excellent. The delivery guys must also get a mentioned. Delivered without fuss and put together very swiftly - All round very worthy of 5 star recommendation

Good quality products.
Helpful, friendly staff.
Never felt under pressure to buy.

Great selection of well price premium house furniture. Very helpful staff, especially Amin.

Love Raft Furniture, love the team in the sales room in Richmond and the team that deliver the furniture, always first class.

A great experience at Raft as usual. Calm, friendly, helpful sales people who never rush you and go out of their way to make you feel comfortable and unhurried. Fabulous sofas!

I am very pleased with the Sofa I purchased, the purchasing process was easy with the support of Bilguun who guided me through the process.It was delivered early and the quality is excellent.

From start to finish this was a brilliant experience! My mobility disabilities mean that I do a lot of internet shopping and I came across Raft website and was stunned at the furniture as it was so very different from the run of the mill retailers. The web-site is brilliant, showcasing all furniture items in various poses so you can see very clearly what you are buying. Elena was fantastic and nothing was too much trouble, contacting me when she said she would (so many dont call back these days!) and giving me clear advice and support with their delivery Agents (Pinnacle). The guys delivering were brilliant too, very courteous, clean and respectful. Well done Team Raft I would certainly recommend your style, vision and brilliant service. Would definitely come back so dont change a thing! Thank you so very much!

From start to finish, my experience with Raft Furniture has been absolutely exceptional. I want to give a special mention to Elena, the manager, whose kindness and professionalism truly stood out. She went above and beyond to make sure my grandmother was looked after throughout the entire process — something that meant a great deal to our family.

Elena was patient, attentive, and incredibly helpful. She took the time to understand exactly what my grandmother needed and made sure every detail was perfect. It’s rare to find someone who genuinely cares, and Elena’s warmth and dedication made the whole experience smooth, stress-free, and genuinely enjoyable.

Thank you, Elena, and thank you to the Raft Furniture team for offering such outstanding service. You’ve earned our trust and loyalty, and we’ll definitely be returning!

From start to finish it’s been a pleasure dealing with Eric and Amin at the Richmond store - have just received our sofa and couldn’t be happier with our choice - very comfortable in deed and was delivered as expected within 6 weeks

Ordered a custom made sofa back in April. Sofa was delivered in July, with incorrect fillings, deformed cushions and incorrect feet. When contacting customer services, I was told they were aware of the mistakes but they have hade the decision of delivering the sofa as was “so I wasnt left without a sofa” and that the correct cushions (with correct dimensions and material) were already in production. Fast forward to August, turns out the cushions were NOT in production and customer services had lied to avoid a complaint. Only part of the new cushions were delivered and not until the end of September. Foot stool cushion was forgotten and still missing (it has almost been 8 months since order placed). To add to their incompetence and poor quality of work, the feet of the sofa were installed with nails and scratched the whole of my wooden floor, damaging it badly. Raft is refusing to compensate for the floor replacements, insisting on a cheap repair work that will require sanding down the whole wooden floor (brand new) and colour matching it. Poor products, poor customer service, do not recommend.

Very happy with the level of service and also the personal but professional approach that I received on several occasions when ordering furniture.

Elena was especially great on every project and helped me through the whole process from ordering to buying to receiving the furniture.

Very happy and highly recommended

The highlight of our experience at the Cricklewood store was the great customer service my husband and I received, Elena, Abasih (apologies if this is not the correct spelling) and Josh made the whole ordering experience effortless, Elena offered her knowledge base which was crucial to our decision making, this was was one of the main reasons we chose to to go back to the store, having purchased in the past, not only is furniture great, the staff make
you feel so welcome, just like a Friend, Thx guys...
Lesley & Michael