Rangecookers were great and offered an excellent service from the get go. Great advice on the range of products, easily one of the most competitive in price. Swift process and delivery. Only caveat wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Bought a Deluxe Classic about a year ago. There were some issues with meeting delivery dates but the service team (led by Michael) were excellent and ended up delivering on time. We're so pleased wi... Toon meer
Bedrijf heeft geantwoord
A mixed experience mostly due to the courier; but will explain further: 1) Initially bought the item and then found out I had to pay an extra £210 for delivery due to my access complications. Thi... Toon meer
Bedrijf heeft geantwoord
Despite my order of a Rangemaster cooker turning into a nightmare, my dealings with Rangecookers.co.uk were very good indeed. No quibble when I had to cancel the Rangemaster, instant offer of a full r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rangecookers.co.uk - great prices, expert advice and FREE delivery on range cookers from manufacturers such as Rangemaster, Bertazzoni, Ilve, Lacanche and Falcon among other. Online since 1999, our team offer the expert and impartial advice to help you get the range cooker that is right for your kitchen.
Contactgegevens
1 Colchester House, CH1 3AP, Chester, Verenigd Koninkrijk
- 01244 402 975
- enquiries@rangecookers.co.uk
- www.rangecookers.co.uk
4,2
Goed
984 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Disappointing
We had our range installed just over 12 months' ago and whilst the oven works fine, the grill has no mid setting - so it's either all on, or not on at all. Further to that, we are now having to replace the timer dials because the coating has once again come off leaving a white plastic dial. If this is related to the heat from the oven, that is slightly ridiculous.
2 mei 2023
Review zonder uitnodiging
Antwoord van Rangecookers.co.uk
Good afternoon Alison, thank you for your review. Did you actually purchase your range from us here at Rangecookers.co.uk? If you did, please reach out to our team and we'll be more than happy to investigate the problems you're having.
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your review, it really means a lot to us.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Do a customer not deserve a phone call?
After speding a few grand on a cooker I would have expected a phone call at the every least, rather than a series of self service emails.
18 maart 2023
Antwoord van Rangecookers.co.uk
Good morning,
Thank you very much for your review, I'm sorry you weren't happy with the emails you received.
I will call you now, to see if I can assist you further at all.
Best regards,
Anna
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your review, we’re glad you have been so happy with our services!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Quick and easy....
27 maart 2023
Antwoord van Rangecookers.co.uk
Good morning,
Thank you very much for your kind review.
Should you ever need help with anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
My order was delayed as the wrong part…
My order was delayed as the wrong part was either ordered by the retailer or sent incorrectly by the supplier. I received it eventually, however communication from the retailer could do with improvement.
10 maart 2023
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for taking the time to leave us a review.
I’m sorry you weren’t happy with the length of time between our responses, but we are very pleased that the issue has now been resolved.
As always, if you need our help with anything further, please do let us know.
Best regards,
Anna
Excellent website, helpful customer service
Excellent website with all product details available. Helpful and knowledgeable staff.
22 maart 2023
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your 5 star review, we’re so glad you have been so happy with our services & hope you are equally pleased with your new range cooker.
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Stunning Aga
Quick responses to all my questions and help in choosing the fantastic Aga range
19 maart 2023
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your review, we're glad you have been so happy with our services & your beautiful new Aga!
Should you ever need us for anything in the future, we can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your positive feedback.
I'm sorry that you've not heard from Rangemaster with your delivery date as of yet. I have just chased them up & will send you an email immediately with your delivery date.
If you need our help with anything else in the future, please do let us know. We can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Poor service, disinterested staff
I am disappointed by this entire process. It has to be said, Stoves have been no help either. Here is what could have been so much better:
1. I was not told till AFTER purchase, that no option to install exists. According to Rangecookers, they've had too many complaints about Stoves installers, so won't recommend them, but then they won't reccommend anyone else either.
Trying to get to the bottom of if the hood takes charcoal filters, and what size has been just as bad, and I am none the wiser. All in all, keen to take the money, entirely disinterested in any service that would make the experience efficient. Blaming Stoves was nice, but not useful.
9 februari 2023
Antwoord van Rangecookers.co.uk
Hello there,
Thank you for your feedback, I'm very sorry that you've been unhappy with the early stages of your order. It's very important that we hear of any feedback like this, so we can improve moving forward.
I have your order up in front of me & will email you now, with details of the charcoal filters for your cooker hood & some options for finding an installer.
Best regards,
Anna
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your feedback, we're so pleased you would recommend us to others.
As always, if you need any further help or advice in the future, please do reach out to us at enquiries@rangecookers.co.uk
Best regards,
Anna
Knew what we wanted
Knew what we wanted. No need to engage with customer assistant.
All done on-line. Very simple process.
11 februari 2023
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your feedback, I'm really glad you were pleased with our site & how the process went through.
If you ever need any help in the future, please don't hesitate to get in touch with us at enquiries@rangecookers.co.uk
Best regards,
Anna
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your feedback - it's great to hear you've been so pleased with our service.
If you need our help with anything else in the future, please do let us know. We can always be reached at enquiries@rangecookers.co.uk
Best regards,
Anna
Friendly and helpful
I saw the make and model at a discounted price online at rangecookers.co.uk. Following a phone call, I spoke to Sam, who was really helpful, she sent me additional pictures and had great communications in between initial contact and sale. I'd definitely recommend!
22 februari 2023
Antwoord van Rangecookers.co.uk
Hello there,
Thank you very much for your feedback. We're really pleased you've been so happy with our service & I will make sure Sam hears about this too!
If you need our help with anything else in the future, please do let us know. We can always be reached at enquiries@rangecookers.co.uk or of course you could continue your existing WhatsApp conversation with Sam.
Best regards,
Anna
Fast helpful service
13 februari 2023
Fantastic service, great knowledge
Fantastic service, really knowledgeable, not pushy and super helpful. Fast delivery, great all round. My only recommendation and regret is I wish I'd gone with their installation service, it would have been well worth the cost.
28 november 2022
Review zonder uitnodiging
elegant, good quality cooker
elegant, good quality cooker, I bought one in 2016, 2nd one in 2023.
6 februari 2023
My experience with the chat function on…
My experience with the chat function on the website was brilliant - I have yet to receive my order (it's due March 23rd) so am unable to comment on the product.
I ordered my cooker hood from an approved retailer on the Rangemaster website.
3 februari 2023
Excellent Customer Service
I can't recommend Rangecookers enough! They were so knowledgeable and made choosing a cooker such an easy, enjoyable experience.
12 januari 2023
Review zonder uitnodiging
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