Red funnel ferries are always very good The staff are professional and friendly. The only issue we had on our outbound sailing the lift wasn’t working which meant our disabled mother had to climb 3... Toon meer
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Lees wat reviewers zeggen
The staff in Southampton worked hard and managed to cram everyone onto the earlier ferry so we were celebrating an extra hour on the Island! My one concern is the lift. Disabled passengers often hav... Toon meer
As my elderly mother lives on the Isle of Wight, lives now alone and the cost of the ferry is often more expensive than travelling by ferry to France. I feel that it turns those living on the island a... Toon meer
Thank you Red Funnel. Booking on-line was easy. All the staff at the port and on board were friendly and helpful. Loading and off-loading was very well organised. Food and drink on board was very re... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Geschreven door het bedrijf
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contactgegevens
12 Bugle Street, SO14 2JY, Southampton, Verenigd Koninkrijk
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4,6
Uitstekend
1K reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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The ferry was on time-both ways.
The ferry was on time-both ways.
You have real people available to deal with issues - thank you. Plus food!!
Appreciate in particular that you ask parents not to allow children to run around.
Maybe you could ask customers to use headphones and not subject everyone else to their choice of entertainment and double sided phone calls (a menace in society generally!)
2 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are pleased to hear that your crossings departed on time and that you appreciate being able to speak with a real person when needed. I shall ensure that I pass your feedback on to the relevant department and see if we can include your suggestion in our 'welcome aboard' announcement.
Extremely helpful staff
This is our second visit to the IoW on Red Funnel and we have found both the boarding , disembarking staff and crew members on all occasions extremely helpful.
11 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are delighted to hear that our colleagues have been helpful on all occasions, and we hope to welcome you back on board again soon for a third visit!
A pleasant journey across the Solent
A pleasant journey across the Solent. Loaded & unloaded efficiently.
4 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon.
Trip to Wootton Bridge
Arrived early and went straight on as room on ferry. No fussing with tickets just number recognition. Quick unloading other end
4 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon.
So easy
Drove straight on to the ferry when we arrived both at Southampton on the way and Cowes on the way back - both times also managing to get on the earlier crossing. Our dogs felt safe, and we enjoyed the break from driving and the good tea!
2 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your review. We are delighted to hear that your dogs felt safe while travelling with us, and we are pleased to hear you were able to travel earlier.
Satisfactory service as usual
Satisfactory service as usual, but the price seems either out of control or exploitative of unrelated events on the Island such as IoW Festival, Cowes Week, Round the Island Race or major holidays. I'm a frequent traveller on the route and have never been able to understand (or able to take advantage of) the apparently opaque pricing logic. Return trips with my car have varied between around £75 and over £200. Car ferry fares on a route from Seattle in the US North-west to a Puget Sound island at a similar distance for a car and 4 passengers were $10 each way a decade ago and less than double that now. Go figure.
13 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. Like many other transport providers, our fares are based on demand, which may cause fares to increase around busy dates and times. If you are a frequent traveller, you may wish to get in touch with post@redfunnel.co.uk where we can provide further information on the most cost effective approach based on your frequency of travel.
Very well organised the ferry was clean…
Very well organised the ferry was clean and a smooth journey
11 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
Lift was not working so had to climb…
Lift was not working so had to climb lots of stairs as we were on the lowest deck. As we and several members of our party have mobility issues it was not ideal to say the least. Went to purchase some coffee and the milk in the coffee machine wasn’t working as a previous customer had mentioned it tasted off and it hadn’t been replaced. This was on our return journey. Outward journey was issue free
7 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you had to use the stairs. We do have lifts on both of our vehicle decks and we ask that passengers who require lift access let us know when making their booking. This allows us to place notes on your booking to ensure that you are placed near a lift, and where needed make any additional arrangements required such as additional room to open a door fully.
I shall ensure that your comments regarding the coffee machines are reviewed by the relevant teams and I sincerely apologise for any inconvenience this caused.
Really straightforward forward to board…
Really straightforward forward to board lovely crossings always use Red Funnel
22 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
Smooth journey on time
27 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
Overall good
Booking in was ok, but could have done with both booths open, loading went well but drivers could have been reminded to turn off their alarms.
Need some covering on the decks, it was really hot, and this would apply in damp weather too, so some sort of roofing for people to sit under,
Staff were pleasant
Aircon had malfunctioned making the dog area inside stupidly hot.
Not enough toilets
Would be good if smoking was banned on the whole ship as some people were vaping in the non smoking areas
3 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your constructive feedback. We do suggest to passengers that they disable their alarm on the safety information on the back of the hanger that is provided to passengers upon check-in. I shall ensure that your suggestions are reviewed by the relevant teams.
Efficient check in and good service on…
Efficient check in and good service on board despite the heat
10 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
Smooth and easy
Easy booking, swift boarding and always on time. Pleasure to travel with them
17 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon.
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon.
Easy to be reached
Easy to be reached, on time departure and arrival, clean ship and friendly staff!
24 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we hope to welcome you back on board again soon!
Great trip staff efficient and works…
Great trip staff efficient and works well
But the cost is far too high It will make me think if I want to go back IOW As the place we stayed lovely but extra cost £228 for justc2 people and car far too much
4 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you are unhappy with our fares. We recommend checking the special offers page of our website before booking, as we frequently run promotions throughout the year. We work with many accommodation providers on the island to encourage visitors to the island, and can sometimes provide discounted rates to their guests.
A relaxing start to our holiday
Booking online was an easy, straightforward process.
Checking in was easy and both ferries left on time. Facilities/toilets were clean.
All in all it was a stress free experience.
5 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your review. We are delighted to hear that you had a stress free experience with us, and we hope you enjoyed your holiday.
It was good to see one sun deck open
It was good to see one sun deck open. We have had several crossings, but this was the first time we had been able to use one. We are always impressed with the efficiency of the staff when we arrive at the kiosk and the loading and unloading procedure.
29 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are happy to hear that you were able to use the sun deck and we hope to welcome you back on board again soon.
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback - we hope to welcome you back on board again soon!
Booking is easy online
Booking is easy online, we were allowed to alter our time on return crossing to an early one, only disappointment was there was no hot breakfast items available apart from drinks. Prices to use the service remain questionable.
11 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are pleased to hear that you were able to travel earlier than planned, although I am sorry that our full hot breakfast range was not available.
We recommend checking the special offers page of our website before booking, as we frequently run promotions throughout the year. We work with many accommodation providers on the island to encourage visitors to the island, and can sometimes provide discounted rates to their guests.
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