Red funnel ferries are always very good The staff are professional and friendly. The only issue we had on our outbound sailing the lift wasn’t working which meant our disabled mother had to climb 3... Toon meer
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Lees wat reviewers zeggen
The staff in Southampton worked hard and managed to cram everyone onto the earlier ferry so we were celebrating an extra hour on the Island! My one concern is the lift. Disabled passengers often hav... Toon meer
As my elderly mother lives on the Isle of Wight, lives now alone and the cost of the ferry is often more expensive than travelling by ferry to France. I feel that it turns those living on the island a... Toon meer
Thank you Red Funnel. Booking on-line was easy. All the staff at the port and on board were friendly and helpful. Loading and off-loading was very well organised. Food and drink on board was very re... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are proud to be the original Isle of Wight Ferry, with over 164 years of experience sailing between Southampton and the Isle of Wight. We aim to deliver a First-Class customer experience from start to finish and operate more than 35 crossings a day. Use our easy online booking service to secure your Vehicle Ferry spot and step aboard to enjoy a range of facilities during your crossing. Customers can enjoy our premium Signature Lounge, pet-friendly lounge, licensed bar, café and retail shop plus outdoor sun decks before arriving at your destination in just 1-hour. Foot passengers can turn up and go via our Hi-Speed Red Jet service, arriving in just 30 minutes.
Discover the Isle of Wight with Red Funnel Ferries
Geschreven door het bedrijf
- Just 1-Hour from Southampton
- Discover the wonderfully different Isle of Wight with Red Funnel Ferries. Set sail for sandy beaches, dramatic coastlines, rolling countryside, dazzling dark skies and charming villages; the Isle of Wight packs a lot of adventure and natural beauty into its modest size. Within an hour’s drive time, you can bask on 25 different beaches, visit more than 50 attractions, and experience the UK’s favourite Island holiday destination from end to end. Not only are we the original Isle of Wight Ferry, transporting visitors between Southampton and the Isle of Wight for over 164 years, but we also offer a fantastic selection of places to stay and visit, all bookable online via our website. Book your hotel, holiday park, cottage and your attraction tickets with us, and save on your ferry travel.
Contactgegevens
12 Bugle Street, SO14 2JY, Southampton, Verenigd Koninkrijk
- 02380019192
- customerservices@redfunnel.co.uk
- www.redfunnel.co.uk
4,6
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Antwoord van Red Funnel Ferries
Thank you for taking the time to lave us your review. We are happy to happy to hear that booking was easy, and that you found out vessels to be clean.
Vastly superior service to competitor
Booking prices easy to use. Clear directions to terminals. Staff polite and helpful. Vastly superior experience to the one a few years ago with your competitor who we will never use again.
11 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. We are delighted to hear that you find us to be superior to our competitor, and that our colleagues were polite and helpful. We hope to welcome you back on board again soon.
Departures on time
Departures on time, friendly efficient staff. We also arrived a little too early but we were allowed to board an earlier sailing without any extra charges - Thank you!
17 juli 2026
Antwoord van Red Funnel Ferries
Thanks for your review! We are delighted to hear that our staff were friendly, and that you were able to travel earlier than planned.
The staff both at the booking office…
The staff both at the booking office and at the port and ferry are so helpful to all nothing is to much trouble
11 juli 2026
Antwoord van Red Funnel Ferries
Thank you so much for your kind comments about our staff!
Lift Brocken to dog area on both…
Lift Brocken to dog area on both crossings not when your wife is disabled. The Roof was leaking into lounge.
22 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that your wife experienced difficulties accessing the upper lounge while on board. We are currently awaiting spare parts for the lift to enable it to operate between the main passenger lounge and A deck, where our pet-friendly lounge is located. We hope to have this fixed in the near future, and sincerely apologise for the inconvenience this causes. Passengers with pets who are unable to access the passenger lounge are encouraged to speak with our On Board Services Officer to see if there is an area in the main passenger saloon that they and their pets can travel in.
Very helpful staff turned up early and…
Very helpful staff turned up early and staff found space on an earlier sailing
28 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Efficient operation
Efficient operation
Would have given 5stars but the lift wasnt working and my elderly mum had to struggle with the stairs
22 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback. I am sorry to hear that your mum struggled with the stairs. Our lift works between the vehicle deck/passenger gangway to the main passenger lounge, but currently is unable to reach our upper lounge. We are waiting on replacement parts to arrive and we hope to have the lift fully functioning soon. We sincerely apologise for any inconvenience this has caused.
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your feedback. I am sorry to hear that you are unhappy with our fares. We recommend checking the special offers page of our website before booking, as we frequently run promotions throughout the year. We work with many accommodation providers on the island to encourage visitors to the island, and can sometimes provide discounted rates to their guests.
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
As usual a well organised crossing
As usual a well organised crossing. We turned up on time and we were loaded on to the ferry timously. The crossing was good and we came off the other side easily. The ferry was clean and tidy staff were busy but professional. A brilliant service. I would have given five stars but it is starting to get expensive.
26 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are pleased to hear that you had an enjoyable crossing with us.
Great experience
Great experience. We arrived early and the staff were helpful to get us on an earlier crossing. The staff in the cafe were friendly and a good laugh. Crossing was great, so much to see. Same experience coming back. Brilliant.
29 juni 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to lave us your feedback. We are delighted to hear that you were able to travel earlier than planned, and that our colleagues were friendly. We hope to welcome you back on board again soon.
good experience
Easy to book had to make amendments to the booking staff really helpful and friendly
Nice and easy getting on and off ferry
29 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Very easy and efficient service.
4 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Great service throughput our ferry…
Great service throughput our ferry arrival and travel experience.
5 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your reviw- we hope to welcome you back on board again soon!
Excellent service
3 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback - we hope to welcome you back on board again soon!
Everything was good..they even let us…
Everything was good..they even let us go on an earlier sailing.. they have the timings down to perfection..
Good facilities on board.. good cafe and plenty of seating..
28 juni 2026
Antwoord van Red Funnel Ferries
Thank you for your feedback. We are happy to hear that you were able to travel earlier.
We turned up early for our ferry
We turned up early for our ferry. We were found a place on the next ferry. So accomodating.
2 juli 2026
Antwoord van Red Funnel Ferries
Thank you for your review - we are pleased to hear that you were able to travel earlier than planned, and we hope to welcome you back on board again soon.
Lovely trip both ways as always
3 juli 2026
Antwoord van Red Funnel Ferries
Thanks for your feedback - we hope to welcome you back on board again soon.
The ferry was on time-both ways.
The ferry was on time-both ways.
You have real people available to deal with issues - thank you. Plus food!!
Appreciate in particular that you ask parents not to allow children to run around.
Maybe you could ask customers to use headphones and not subject everyone else to their choice of entertainment and double sided phone calls (a menace in society generally!)
2 juli 2026
Antwoord van Red Funnel Ferries
Thank you for taking the time to leave us your review. We are pleased to hear that your crossings departed on time and that you appreciate being able to speak with a real person when needed. I shall ensure that I pass your feedback on to the relevant department and see if we can include your suggestion in our 'welcome aboard' announcement.
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