The resumes skills on this app are great I only canceled cause I cant afford it and I was only using it the one time. But it is an amazing help to build a resume and cover letter!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My resume changed instantly before my eyes. I am an RN and was applying for jobs away from bedside, which means I needed to highlight different skillsets for different types of nursing jobs. Resume Ne... Toon meer
Bedrijf heeft geantwoord
My experience seems to be the same as other reviews, being signed up to a subscription and charged $34.75 a month without my knowledge or permission. These charges are not transparent, very shifty, no... Toon meer
Bedrijf heeft geantwoord
I signed up for Resume Nerd believing I was making a one-time payment. I never signed up for a subscription!! I was later charged multiple times without clear consent, warning, or transparency about... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Easily create an out of this world resume with expert content that can be customized just for you!
Contactgegevens
802 West Bay Road, PO Box 31119, KY1-1205, Grand Cayman, Kaaimaneilanden
- 844.363.0076 (US) - 1.844.284.4174 (CA) 1800.216.524 (AU) - 0800.443.388 (NZ)
- social@resumenerd.com
- www.resumenerd.com
4,1
Goed
1K reviews
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I used this 1 time for the free offer…
I used this 1 time for the free offer only to find you have billed me for months. The lady I spoke to today was to refund all the billings but only did 1 month refund. Will never recommend you!
30 juni 2025
Antwoord van ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Deseo cancelar mi suscripcion ya que…
Deseo cancelar mi suscripcion ya que automaticamente me llegan cargos y no se como hacerlo
26 juni 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
¡Hola!
Gracias por compartir su opinión y comentarios sobre su reciente experiencia con nosotros. Agradecemos su honestidad y valoramos sus comentarios, ya que nos ayudan a comprender la perspectiva de nuestros clientes.
Con gusto le ayudaremos cuando tengamos más información. Espere un mensaje de Trustpilot solicitando la información de su cuenta.
¡Gracias por su tiempo!
Subscription cancelled
Good experience but I would like to mention that I have cancelled my subscription right after downloading my resume. My subscription cancellation date is 18th June (I have a proof of it). Please make sure no money gets deducted from my account in future!
Thanks
18 juni 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
We appreciate your feedback and are glad you had a good experience. We will ensure your subscription is cancelled as of June 18th, as you requested, and that no future payments are processed.
Fraudulent Methods
I signed up for Resume Nerd believing I was making a one-time payment. I never signed up for a subscription!! I was later charged multiple times without clear consent, warning, or transparency about a recurring subscription. No easy option to cancel but they will keep pulling money from your account!!! This practice is unacceptable! FRAUD!!!!!! Filing complaints with the Federal Trade Commission and Better Business Bureau.
Your website says there is a tab for cancelling subscription but it doesn't. You guys are fraud of the first order. New method of Fishing Scam
16 juni 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
We're genuinely sorry for the frustration and distress this situation has caused you. We understand your concern about the recurring charges and the difficulty you experienced with canceling your subscription. This is certainly not the experience we want our customers to have, and we sincerely apologize for the confusion and any inconvenience.
Our 14-day trial is designed to allow you to fully experience our service. It then auto-renews to our monthly access until you decide that it has met your expectations and you choose to cancel your subscription. We strive to provide this information clearly before, during, and after the initial purchase, as well as in the welcome email sent at the time of your subscription. However, it's clear that in your case, this information was not transparent enough, and we deeply regret that. We also apologize if the cancellation process was not as straightforward as it should have been.
We want to reassure you that we have successfully canceled your subscription and processed a full refund for the recurring charges as a sign of our goodwill. Please allow 7–10 business days for the refund to be available in your account. We take feedback like yours very seriously and are actively reviewing our processes to ensure clearer communication regarding our subscription terms and a more seamless cancellation experience for everyone.
We truly value your input and are committed to regaining your trust. We pride ourselves on providing excellent customer service, and we're dedicated to improving our services based on your feedback.
Thank you for your time and understanding.
Customer Service Team
I wasn't made aware I would be auto…
I wasn't made aware I would be auto billed almost $25.00! This is a total scam and sneaky site don't use it!
13 juni 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
This website is completely a scam
This website is completely a scam and has ripped me off of over $180 due to misleading subscription cancellations and has yet refunded me.
13 juni 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from Trustpilot asking for your account information.
Thank you for your time!
Upsetting experience
I made the 14 day trial purchase for my resume, which costed $1.75. However, what seemed like a one-time payment was actually a recurring subscription for $34.75 a month. I never signed up for a subscription. I had been getting charged monthly from February and didn't get asked for any transparent/clear consent. No email receipts even. This is very unethical and judging by all the reviews, they are aware that the recurring payments are not clear at all, but they are not doing anything to change their system or be clearer with their subscription plans. I'm a student living on a budget and this is really upsetting as I thought their pricing was very fair and affordable for students like me. Very disappointing as it would have been a pleasant experience otherwise. I haven't even logged in since the first purchase of $1.75. This could've been my gas/food money and this is really really disappointing and upsetting to think I had been paying for a service I have not even touched for months, when this money could've literally gotten me one more meal. By the way I got a receipt for my initial purchase of $1.75, but never got any receipts or communications about the 4 times they charged me $34.75. I have filled in a form and sent it in regarding this problem and honestly, if this doesn't get escalated, I'm going to file a complaint to consumer protection as I don't want anyone else to be in this situation, especially students like me. I believe any business should WANT to be clear in their pricing and subscription, especially after getting so many complaints about it :/
9 juni 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
We are genuinely sorry for any confusion and the frustration this situation has caused. We would like to take this opportunity to explain the reason for the recurring charges.
Our 14-day trial is designed to provide you with an opportunity to experience our service fully. It then auto-renews to our monthly access until you decide that it has met your expectations and you choose to cancel your subscription. To avoid any misunderstanding, we strive to make this information available to our customers before, during, and after the initial purchase. This information is also included in the welcome email sent at the time of your subscription. We understand that despite our efforts, this was not clear to you, and for that, we sincerely apologize. We are also very sorry to hear that you did not receive receipts for your monthly charges; this is certainly not our standard practice, and we are looking into why that happened.
As a sign of goodwill and understanding of your situation, we have processed a full refund for the recurring charges. Please allow 7–10 business days for the refund to be available in your account. We truly value your feedback and are committed to ensuring that all our customers receive the excellent service we pride ourselves on. We sincerely hope to have the opportunity to change your mind about us and demonstrate our commitment to your satisfaction.
Thank you for your time and understanding.
Customer Service Team
My resume was substandard no matter how…
My resume was substandard no matter how I put the information in. I no longer need this service. I canceled my subscription and still your company keeps taking my money. I want this stopped!
8 juni 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
That’s a great experience I never had
That’s a great experience I never had. The representative is friendly, patience, helpful and honest.
28 mei 2025
Antwoord van ResumeNerd
Hello,
We're happy to hear that you had such a positive experience! It's wonderful to know the representative was friendly, patient, helpful, and honest. Thank you for your feedback.
Resume Nerd scammers fraud!
I signed up for Resume Nerd believing I was making a one-time payment. I never signed up for a subscription!! I was later charged multiple times without clear consent, warning, or transparency about a recurring subscription. No easy option to cancel but they will keep pulling money from your account!!! This practice is unacceptable! FRAUD!!!!!! Filing complaints with the Federal Trade Commission and Better Business Bureau
27 mei 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
When called about the charge lacy was…
When called about the charge lacy was awesome and got it all dealt with
22 mei 2025
Antwoord van ResumeNerd
Hello,
We're happy to hear that the issue was resolved smoothly and efficiently. We appreciate you taking the time to share your positive experience with us!
Total Rip Off !!
Very expensive considering how many glitches it has. I have two, only two resumes and they still keep loosing one. Whenever I log in, I’m down to one. Yes, it was properly saved. Then, it keeps kicking off one of my jobs. And you can’t just insert it or change the chronology after you’ve done your resume. God forbid you try to cancel your membership. You will have to go around and around to get them to stop charging you. Looking for employment is hard enough, you don’t need these morons making it worse.
Run from these clowns. Serious.
19 mei 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from Trustpilot asking for your account information.
Thank you for your time!
Why are you taking money out of my…
Why are you taking money out of my account that did not authorize.
After reading other reviews I found that I was automatically put on a monthly subscription that I didn’t see any email about. It is quite easy to unsubscribe.
Happy with resume.
15 mei 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from Trustpilot asking for your account information.
Thank you for your time!
I signed up for a $2 free trial in June…
I signed up for a $2 free trial in June 2024. Just realized today that I was b3ing charged $34 every month since then. I feel sick to my stomach that I didn't noticed. They're sneaky because they don't send you a monthly invoice hoping you won't notice. We'll it worked. I spend $417 on a service i didn't even use during the trial. My problem is being escalated to customer service now so if they help me I'll remove this review.
*update* they refunded me 6 of my 12 months so I raised by rating to 3/5 instead of 1/5.
12 juni 2024
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
ResumeNerd rocks!
After using the resume tools and guidance provided by ResumeNerd, I saw a significant increase in interview invitations. The improvements made to my resume helped me better showcase my experience and skills, and the professional layout made a strong impression on recruiters. I'm truly grateful for the support—it made a real difference in my job search!
1 april 2025
Antwoord van ResumeNerd
Hello,
We're thrilled to hear that our resume tools and guidance have been so helpful in your job search. It's incredibly rewarding to know that we've made a positive impact on your journey. We're dedicated to providing resources that empower job seekers to present themselves effectively and achieve their career goals. Thank you for sharing your positive experience and for choosing our services.
Great product, dishonest pricing structure
Honestly great product, I’m very displeased with the way that they lure you into a subscription unknowingly. Would’ve been a 5 star had they not done business that way.
16 april 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
We apologize for any confusion. To clarify, our basic services are free, but access to certain premium features requires a subscription.
To download in plain text format, click “Download,” then select “Plain Text (.Txt)” from the drop-down menu.
We hope this information resolves your concerns. If you have any more questions, please don’t hesitate to reach out. We’re here to assist you.
Thank you,
Customer Service Team
I found this to be the easiest and most…
I found this to be the easiest and most thorough resume for me to complete in the limited time I had. I appreciated the prompts and choices it gave me to make the process faster. I will be recommending to others about this site for their resume needs.
11 april 2025
Antwoord van ResumeNerd
Hello,
Thank you for your kind words and positive review. We are thrilled to hear that you found our resume builder easy to use and helpful in creating a strong resume. We appreciate your recommendation and are committed to providing our users with a seamless and effective experience.
He was very good with directing me to…
He was very good with directing me to the correct options. Thank you so much for your professional guidance and great listening skills.
9 april 2025
Antwoord van ResumeNerd
Hello,
We're so glad to hear that you had a positive experience. We appreciate your kind words about our employee's guidance and listening skills. We strive to provide excellent customer service and are happy to know that we met your expectations.
Do not sign up!
I signed up to the 14 day trial, and was then unable to download the resume I created. Every attempt redirects me in a loop that does not allow access to the document. I also attempted to cancel my subscription through the "My Account" section, but it continually redirected me to the dashboard and would not process the cancellation.
Their help desk stated I had made no payment and required more information of payment before they would cancel.
After sending evidence, I have not had any response.
Very disappointing, recommend using a free AI instead.
4 april 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from Trustpilot asking for your account information.
Thank you for your time!
Best Website For Building Cv.
1 april 2025
Review zonder uitnodiging
Antwoord van ResumeNerd
Hello,
Thank you for your kind words. We're thrilled to hear that you found our website helpful for building your CV. We appreciate your positive feedback and are committed to providing a valuable resource for job seekers.
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