I contacted Arch insurance after placing my claim for a trip that was interrupted by weather condition in Hawaii by hurricane NOLO. Wasn’t sure if more information or documents were needed so I contac... Toon meer
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Lees wat reviewers zeggen
Arch Insurance asked us relevant questions in the claims process, used an online platform to make a claim for compensation, and processed our claim promptly. What more could we ask from an insurer of... Toon meer
She was extremely helpful and knowledgeable. She had my answer and solution within minutes. The wait to speak with a person was not that long, and I used the call back option, which also was great. D... Toon meer
Bedrijf heeft geantwoord
I needed to cancel because my traveling companion was ill. I dreaded dealing with the insurance company. My last experience with another travel company was awful. Great surprise with RoamRight. Wha... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Arch RoamRight
Geschreven door het bedrijf
Arch RoamRight is a provider of global travel insurance, including trip cancellation and emergency medical plans. Arch RoamRight’s domestic and international plans cover leisure and business travelers, vacation and adventure travelers, and students and group travelers.
Arch RoamRight plans are underwritten by Arch Insurance Company, an A+ rated, market-leading specialty insurer. Venture farther and travel smarter with RoamRight.
What is Travel Insurance?
- Reimburses some or all of your travel costs if your trip gets interrupted or cancelled,
- Pays for medical expenses that your primary insurance doesn't cover,
- Reimburses you for lost luggage,
- Helps you with problems you encounter while you travel,
- And much more.
Arch RoamRight Details
Geschreven door het bedrijf
Money-Back Guarantee
At Arch RoamRight, customer service and satisfaction are of utmost importance to us. After all, our goal is to provide you with protection during your travels.
Your satisfaction is important. That’s why we offer a money-back guarantee*, which allows you to cancel your travel insurance plan within 14 days from your effective date of coverage** or before your scheduled departure date, whichever comes sooner.
Arch RoamRight will refund all of your premiums paid if you cancel coverage within the time specified, provided you have not already filed a claim under the travel insurance plan.
All cancellation requests must be submitted in writing. You can email your request to customerservice@roamright.com.
*Not available to residents of New York and Washington.
**Residents of Indiana have up to 30 days from the effective date of coverage.
Contactgegevens
Executive Plaza IV, 11350 McCormick Road, Suite 102, 21031, Hunt Valley, Verenigde Staten
- 1-800-699-3845
- customerservice@roamright.com
- www.roamright.com
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Isabel was very pleasant
Isabel was very pleasant, efficient and knowledgeable. Top marks!
7 mei 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Helpful customer service
I was able to cancel a policy that wasn't exactly what I wanted and get a new policy that incorporated what I needed. It was human error on my part, but they helped to correct it for me.
6 mei 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
TB,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Professionalism
Professionalism. Courtesy and empathy. Kayla was awesome and provided information.
5 mei 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Peggy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Megan was wonderful to work with
Megan was wonderful to work with. She was patient with me,knowledgeable and she was very professional. She is truly an asset to your organization.
5 mei 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Patricia,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
very friendly and helpful
very friendly and helpful, making sure I had the right address and on the email,
4 mei 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Mike,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The representative CORY
The representative, Cory, was most helpful. He walked me through the entire claims process and answered all my questions. Very professional and kind.
4 mei 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Nancy,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla was thorough in assessing my…
Kayla was thorough in assessing my needs and made the process simple
4 mei 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Glen,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
It is the best app I have been using
It is the best app I have been using
1 mei 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Hello,
Thank you for reaching out to us. We'd like to understand more about your experience and obtain more information about your review. When you have a moment, please send an email to customerservice@roamright.com so we can review your case in more detail.
Regards,
The Arch RoamRight Team
Charla
Charla, the agent was knowledgeable, pleasant and efficient. Can't ask for more than that!
30 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Jill,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Kayla was very helpful and efficient.
Your representative was very efficient and polite. It was a great interaction.
29 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Catherine,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Representative was knowledgable and helpful
Representative called back and was knowledgable and helpful
27 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Hello,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
The process was extremely efficient
27 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Patrick,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
very bad...
27 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Hello,
Thank you for reaching out to us. We'd like to understand more about your experience and obtain more information about your review. When you have a moment, please send an email to customerservice@roamright.com so we can review your case in more detail.
Regards,
The Arch RoamRight Team
The person I spoke with was quick and…
The person I spoke with was quick and efficient and gave me a quote that I asked for.
24 april 2026
Antwoord van Arch RoamRight
Mary,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Great customer service
Great customer service. Answered all my questions
24 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
C.,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
This is my rating specifically for Helen's help
This is my rating specifically for Helen, who was helpful, articulate and caring. There is a lot that can be done to improve the interface between the travel agencies and clients who use RoamRight. We didn't know the full price of our trip and insured it only for the deposit we had made. No one from Zicasso, Baccante, or RoamRight told us we would have to update our coverage if the full price was different. Luckily we were able to change our dates for the trip and "slide" our initial payment to RoamRight onto the new coverage. The total amount was shocking to us.
Each person I spoke with at Roam Right explained things differently. Some were nice. Some were less nice. Also, we never got a copy of our coverage until I called and asked for it. Very frustrating.
So 5 stars for Helen. 3 for every other interaction.
23 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Hello,
Thank you for your review. We appreciate your feedback.
Regards,
The Arch RoamRight Team
Good Customer Service
I recently had to make a travel date update with “Arch Roam Right” and Isabel was my representative. She was very helpful made the change so quick and easy .. She is very knowledgeable about what she is working on. I am Glad of her support
23 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Mala,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Very easy to get a quote
Very easy to get a quote, then turn it into a policy. Staff was very polite and knowledgeable. This is my 2nd time using RoamRight thankfully I have not had to make a claim.
23 april 2026
Antwoord van Arch RoamRight
Cynthia,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Megan was extremely…
Megan was extremely helpful,knowledgeable,and courteous answering all my questions regarding the travel insurance coverage.
23 april 2026
Review zonder uitnodiging
Antwoord van Arch RoamRight
Gerald,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
Easy
Easy, quick, inexpensive travel insurance tailored to the individual needs of the travelers. An incredibly knowledgeable and helpful salesperson answered the call and I was done in under 10 minutes! This will be my go-to for all future travel.
21 april 2026
Antwoord van Arch RoamRight
Rahul,
Thank you for your review.
We're glad you were satisfied with our services. We look forward to protecting your next trip!
Regards,
The Arch RoamRight Team
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