We were looking for a ‘matching’ medium case to go with our large cases bought locally last year. Having seen a Sale advert online, we chose a near match and ordered two. Each case was individually bo... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Delivery was great, and on time, kept informed. I can't review the performance of the luggage yet, because I haven't gone away yet. But it looks how I wanted it to, and has the expanding (large and me... Toon meer
Bedrijf heeft geantwoord
I made a tentative enquiry regarding the broken handle on my Rock suitcase. I had purchased the case two years ago but lost my receipt. I was very happy with the quality of the case and was quite pre... Toon meer
Bedrijf heeft geantwoord
The telescopic handle on my 8 year old Rock suitcase ceased to function as the button on the end didn’t work. I contacted Rock because of the 15 year warranty and Kevin assisted. Initially they were... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Rock Luggage. We are a family-owned, London based authentic luggage brand for the modern, style conscious traveller and today we proudly draw on over 40 years of travel know-how, designing products that combine fashion and functionality. We offer a wide range of bags and luggage for every type of getaway; including holdalls, backpacks, carry-on cases and suitcases of all sizes. We are dedicated to providing exceptional customer service, so your feedback is invaluable to us and helps us to continue to improve. Join our community on social media to keep up to date with us. You can explore our collection and read reviews from our happy customers via our website at www.rockluggage.com. Get Lost & Be Seen.
Style your escape
Geschreven door het bedrijf
- A family-owned, London based company
- The Rock Luggage foundations are built on the dreams of adventure: to provide generations of travellers with the perfect companion to their journeys with innovative, well-made, beautiful luggage that will take you anywhere their imaginations desire.
Contactgegevens
Wadsworth Road 24, UB6 7JD, Perivale, Verenigd Koninkrijk
- https://rock.freshdesk.com/support/tickets/new
- www.rockluggage.com
4,5
Uitstekend
426 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
thanks so much for sorting out my…
thanks so much for sorting out my suitcase, you were very helpful
30 september 2026
Review zonder uitnodiging
Antwoord van Rock Luggage
Hi Leo,
Thank you for the feedback,
We try to resolve all issues as quickly as possible.
Kind regards
Team Rock
Antwoord van Rock Luggage
Hi Tony,
Thank you for the feedback,
Having an efficient service and quality products means the world to us.
Kind regards
Team Rock
Two large suitcases and a 3 week touring holiday
Just back from a 3 week holiday involving 4 flights and a cruise. One of the cases had a corner dent after the first flight but we popped it out from the inside, no mark. These were 2 large cases and had plenty of room with the handy zip up section, they were very easy to manoeuvre.
Cases were ordered direct from Rock and came very quickly and well packaged. Will be ideal for our cruise next year as well.
29 september 2026
Antwoord van Rock Luggage
Hi Elizabeth,
Thank you for your feedback,
I'm glad that we could help you with the issue. We hope you have many more trips with your new case.
Kind regards
Team Rock
Colour of item not as stated
The colour as stated was not pink,it was lavender purple.The suitcase itself was excellent.Hiwever when I asked fjr a free returns label because I felt misled,I was nit granted it.Therefore I would not recommend this company for their returns service as it is lengthy.
13 september 2026
Antwoord van Rock Luggage
Hi Maria,
Thank you for your feedback,
We are sorry to learn of the issues you experienced, below I will provide you with the terms and conditions to avoid any issues or confusion in the future.
https://www.rockluggage.com/pages/warranty
Kind regards
Team Rock
Great large Rock suit case - in Red
Bought this large case for my Dtr who returning to college and needed a large “hold” case for her flight, searched the internet and Rock Luggage appeared, great reviews and offered a lovely range of colours in the model I wanted, it was reasonably priced & was delivered quickly after purchase, solid and huge space, handles & wheels all great quality - would recommend
14 september 2026
Antwoord van Rock Luggage
Hi Dan,
Thank you for the feedback,
We are delighted to learn that you had a smooth process and you were happy with our selection of products.
Kind regards
Team Rock
Brilliant case it does not fall over…
Brilliant case it does not fall over when my case is full .
14 september 2026
Antwoord van Rock Luggage
Hi Mandy,
Thank you for the message,
It's very important for us to make quality products with great ergonomics.
Kind regards
Team Rock
Good quality,robust and great size.
14 september 2026
Antwoord van Rock Luggage
Hi,
Thank you for the feedback,
We are proud to hear you are happy with your purchase.
Kind regards
Team Rock
An excellent case that exceeds expectations in every way
Excellent price, quick and efficient delivery. A very Smart Case well made and with thoughtful details
13 september 2026
Antwoord van Rock Luggage
Hi Robert,
Thank you for your feedback,
We are glad to learn you are pleased with your case.
Kind regards
Team Rock
Fast and smooth transaction
Fast and smooth transaction - 5 STARS recommended sellers. I have ROCK luggage for many years - yet this last top opening/recycle material lineup is absolutely superb!!! I got another one just in case to my collection.
13 september 2026
Antwoord van Rock Luggage
Hi Petr,
Thank you for the feedback,
It's great to hear you continue to be a loyal customer to Rock.
We are always aiming to deliver better products everyday.
Kind regards
Team Rock
Antwoord van Rock Luggage
Hi,
Thank you for the feedback,
Everyday we aim for the best quality and fast shipping.
Kind regards
Team Rock
Lovely looking cases
Lovely looking cases. So far, no scratches, though they haven’t been chucked about at an airport yet! Just got the (new) vanity case to match. As advised by Rock, there is a slight variation in shade as a different material, though barely noticeable.
9 september 2026
Antwoord van Rock Luggage
Hi Sue,
Thank you for your response,
We hope you have many trips with your new vanity case.
Kind regards
Team Rock
Beautiful luggage and so light and easy…
Beautiful luggage and so light and easy to push . Thankyou received the next day. Wonderful quick service!
9 september 2026
Antwoord van Rock Luggage
Hi Carol,
Thanks for the feedback,
It's vital to us to learn about the customer experience, so we can learn where we can become even better.
Kind regards
Team Rock
Great Product
Good choice of cases in different sizes, my choice was in stock and delivered very prompt. Very easy to use web site, overall a great company . The cases I ordered were well constructed and better quality than expected, have used already, really well made.
3 september 2026
Antwoord van Rock Luggage
Hi Mr Eede,
Thank you for feedback,
We are delighted to hear this and we hope to maintain this standard of product and service.
Kind regards
Team Rock
Very happy with bag
Very happy with bag, perfect size, thick handles, outside pocket and flap to slot over suitcase handle. Will be purchasing for daughter too!
8 september 2026
Antwoord van Rock Luggage
Hi Anna,
Thank you for the feedback,
We are proud to learn your happiness with your purchase, at Rock we are always aiming for the highest standards.
Kind regards
Team Rock
Delivered quickly
Delivered quickly; the suitcases look smart and are easily identifiable when coming around the conveyor belt at the airport.
Sturdy and made of tough material......a good purchase.
8 september 2026
Antwoord van Rock Luggage
Hi,
Thank you for your feedback,
We are pleased that your happy with the purchase.
Many thanks
Team Rock
Fantastic quality luggage
Fantastic quality luggage, we bought the set of 3 cases, in a shade of green, they match the colour of our car and look impressive when we are loading them into the car.
7 september 2026
Antwoord van Rock Luggage
Hi Richard,
Thank you for the feedback,
It's great to learn you are happy with the purchase you made.
Many thanks
Team Rock
Damaged belongings beware
Taken 900 flights in last 25 years never had anything damaged, lost and delayed but never damaged. First return journey second flight with case broken £50 bottle of whiskey. I do not believe the case is fit for purpose.
7 september 2026
Antwoord van Rock Luggage
Hi Tim,
Thank you for the feedback,
Please contact us to discuss the issues you experienced.
https://rock.freshdesk.com/support/tickets/new
Kind regards
Team Rock
Fantastic suitcase
Fantastic suitcase! My boyfriend has a Rimowa and this is just as good if not better, and a fraction of the price. Very fast delivery and lovely packaging.
7 september 2026
Antwoord van Rock Luggage
Hi Melanie,
Thank you for the feedback,
It's great to hear you are pleased with your purchase.
Many thanks
Team Rock
Fast and efficrnt service… very happy
4 september 2026
Antwoord van Rock Luggage
Hi Pam,
Thank you for your feedback,
Having fast and efficient service is very important to us.
Kind regards
Team Rock
Great place
I love my suitcase! It’s so pretty! So far it has been great everything is still in perfect condition, fast delivery and amazing quality. I love that it expand if I need it to. Would buy again!
6 september 2026
Antwoord van Rock Luggage
Hi Sophie,
Thank you for the feedback,
We always strive to achieved the highest quality and fast deliveries.
Many thanks
Team Rock
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.