Rook Matthews Sayer Reviews 

860
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent care, support and guidance throughout the sale process. The team made a difficult situation easier when the house sale fell through quickly re marketing my property and achieving a higher sa... Toon meer

Beoordeeld met 5 van de 5 sterren

We cannot thank the staff at the Alnwick branch enough. Lorraine and her team go the extra mile with their support and dedication for Customer Service in our recent house purchase. The staff are... Toon meer

Beoordeeld met 5 van de 5 sterren

The staff at Rook Matthews Sayer offer a totally professional sevice. They are efficient, warm and friendly and you can rely on them to keep you up-to-date with developments as well as go the extra mi... Toon meer

Beoordeeld met 5 van de 5 sterren

Neil has been our mortgage advisor for our recent house purchase and we honestly couldn’t recommend Neil enough! From start to finish, he was absolutely brilliant and made what could have been a... Toon meer

Bedrijfsgegevens

  1. Makelaardij
  2. Kantoorvastgoedbedrijf
  3. Vastgoedonderhouder
  4. Eigendomsbeheerder
  5. Vastgoed verhuurbedrijf
  6. Vastgoedinspecteur

Geschreven door het bedrijf

Rook Matthews Sayer (RMS) was established in 1990. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 14 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

860 reviews

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4,8

Alle reviews

(860)

209 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Hannah hay

I recently sold a property with rms Alnwick i dealt with hanna hay who was very helpful if I had any questions she would reply to my questions quickly and was very professional

6 oktober 2025
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Martin!

Beoordeeld met 5 van de 5 sterren

Michelle makes buying and selling…

Michelle makes buying and selling property look easy! Always a pleasure to speak with and always very helpful. Thank you!

31 oktober 2025
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Antwoord van Rook Matthews Sayer

Thanks again Scott, much appreciated!

Beoordeeld met 5 van de 5 sterren

Very happy customer

I am extremely happy with the selling of my house with this company. From the initial valuation with Alayna the process was handled in a very professional yet friendly manner. Michelle explained everything and was always happy to answer my queries and keep me informed whilst Dawn was on the ball with the finalising and completion of the sale. Would definitely recommend this estate agents.

31 oktober 2025
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Caron!

Beoordeeld met 5 van de 5 sterren

Excellent service.

We have just bought a property via the West Denton branch of RMS estate agents. We found the staff to be very helpful, efficient and pleasant throughout the process and would certainly recommend them

4 november 2025
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Stewart!

Beoordeeld met 5 van de 5 sterren

Dawn at RMS kept me informed throughout…

Dawn at RMS in Blyth kept me informed throughout the selling of our property,even though it took longer than expected for everything to get finalised,Dawn always kept in contact with me,I would recommend RMS in the sale of your property,staff were always friendly and very polite whenever Dawn was unavailable,so thanks for everything

24 oktober 2025
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Dawn to us!

Beoordeeld met 5 van de 5 sterren

Fantastic team!

Could not recommend Claire and the team at Bedlington highly enough. From the initial sign up all the way to completion, nothing was too much trouble. Having not sold a property before, I had lots of questions and worries, all of which were dealt with expertly and promptly, and Claire kept me on the right track with exactly when to start the search for my new property. The staff are always available to answer any queries, chase any problems and always with a positive and friendly manner. Claire and her team are a credit to Rook Matthew Sayer - thank you so much.

4 november 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Nicola and for highlighting Claire and the team to us!

Beoordeeld met 4 van de 5 sterren

Helpful and friendly …

RMS helped me sell my Grandmother’s flat in Blyth after she passed away. I live over 300 miles away but the team facilitated the sale for me and kept me updated on all stages of the sale. Nothing was too much trouble, especially as this was a remote sale and I would definitely recommend this estate agent.

28 oktober 2025
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Antwoord van Rook Matthews Sayer

Thank you so much Laura for taking the time to leave this great review for our team in Blyth, they truly are an asset to us. We'd love to know how we could have made your experience 5 star worthy if you have any time to email us at marketing@rmsestateagents.co.uk any feedback is really appreciated. Many thanks, RMS

Beoordeeld met 5 van de 5 sterren

Absolutely Brilliant Service

Fantastic staff. They go beyond to help their clients. If you cant get in to see them and need help, they are only a phone call away.. I would Highly recommend the team in gosforth high street. Brilliant service. Many thanks to David, Natalie, Eve, and Chris. We couldn’t have done it without you. Not forgetting the rest of the team.

3 november 2025
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Antwoord van Rook Matthews Sayer

We can't thank you enough for the time to you have taken to leave us such a fantastic review Lynn. We really appreciate you highlighting the team and recommending us!

Beoordeeld met 5 van de 5 sterren

44 Kielder Close.

I recently had to sell my mothers house as she unfortunately had to go into care. Michelle and Dawn from the Blyth office were so helpful from start to finish and I can not thank them enough for their help and guidance.
Paul D

31 oktober 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you very much Paul, for taking the time to leave Dawn and Michelle in RMS Blyth a lovely review. We're so pleased you felt supported by the team throughout the sale.

Beoordeeld met 5 van de 5 sterren

Big thanks to Jack in Gosforth

Big thanks to Jack for his fantastic assistance with the rental of my property. His knowledge and professionalism made the whole process smooth and stress-free. Really appreciated his help, I’ll definitely be using his services again in the future!

13 oktober 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much for taking the time to highlight Jack to us! We're thrilled to know you've felt supported by him throughout the letting process.

Beoordeeld met 5 van de 5 sterren

Mortgage advisor Alistair Bowman

Alistair the mortgage advisor has been invaluable in providing us with a remortgage. His professionalism and friendly manner made the whole process stress free. Alistair, at every point, kept us updated with the progress of the application all the way through to completion. We can’t recommend Alistair Bowman highly enough and we will definitely be returning to him in the future.

31 oktober 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Alistair to us!

Beoordeeld met 5 van de 5 sterren

5 star service

Myself and my husband would like to give a gigantic shout out to Alistair Bowman from Rook Matthews Sayer (Ashington branch). From our first meeting with Alistair to arrange a mortgage in principal, right through our journey in finding our forever home and even once the exchange had taken place, Alistair went above and beyond with his efficiency, professionalism, knowledge and most importantly his kindness. Alistair never pressured us to buy anything we weren’t interested in (such as extras etc) and was approachable and genuine throughout. We couldn’t have done it without you, thank you so much for being a part of our journey to our forever home. Scott & Kate.

1 november 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Alistair to us!

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service. My property sold really quickly, everything went really smoothly from beginning to end. Would highly recommend!

17 oktober 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Michelle!

Beoordeeld met 5 van de 5 sterren

The best estate agent out there

The best estate agent out there! Great communication every step of the way! I have used the team multiple times now and it's always been a pleasure working with them. Thanks!

1 november 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

What lovely feedback to receive, thank you so much Jonathan. We pride ourselves on our communication because we know that when there is none, that's when things can go wrong. We really appreciate you taking the time to leave your review and recommending us.

Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

Friendly, always very helpful and professional.

27 oktober 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating George!

Beoordeeld met 5 van de 5 sterren

Rook, Mathews,Sayer… how to sell your home !

Rook, Mathews arranged viewings for the people most suitable to purchase our home David, when everything was falling apart…. Came up with a brilliant plan to save our sale.He goes above and beyond what is expected ( and he’s a great guy!)

4 juli 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting David to us!

Beoordeeld met 5 van de 5 sterren

Professional throughout, highly recommend

I sold my parents home with Rook Matthews Sayer branch in Hexham. They were professional from start to finish, no extra or hidden costs. James and Leah were so helpful and supportive, keeping me up to date throughout. Couldn’t ask for better. Highly recommend.

27 oktober 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much Jayne, for taking the time to leave this wonderful review for our team in RMS Hexham and for your recommendation, it is greatly appreciated.

Beoordeeld met 5 van de 5 sterren

First class service from Rook Matthews Sayer Whitley Bay!!

After buying our house through RMS Whitley Bay a few years ago, and receiving such good service from them, when it came to move we decided to sell through them as well and we couldn’t’ve been happier.
Alison was on the ball from start to finish. Her warm and friendly nature coupled with outstanding professionalism, excellent photography skills and extensive local market knowledge meant we ended up receiving a very agreeable price for our sale. Alison and her team at the Whitley Bay branch navigated us expertly through the process from start to finish, including the inevitable speed bumps that always arise during a house sale.
5 star, first class service and we would not hesitate to recommend!

3 oktober 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thanks Steven for taking the time to leave this fantastic review for our team in RMS Whitley Bay. We really appreciate your recommendation and you highlighting the team to us.

Beoordeeld met 5 van de 5 sterren

Great service from the Whitley Bay team at RMS…

We received great service from the Whitley Bay team who guided us through the sale process from start to finish. The whole team were very friendly, helpful and quick to respond to requests. A big thank you to Alison and the team for the efforts.

26 september 2025
Review zonder uitnodiging
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Antwoord van Rook Matthews Sayer

Thank you so much Colin for taking the time to leave this lovely review for our team in RMS Whitley Bay.

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