My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Toon meer
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A good experience. We are very pleased with our chair. It looks great in the space we wanted it for and is comfortable and well made. All the measurements are exactly as advertised, though it i... Toon meer
I was worried about buying furniture online so contacted Rowen & Wren with some detailed questions on internal drawer measurements, delivery times and wood colour. They sent a sample of wood which he... Toon meer
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Contactgegevens
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Verenigd Koninkrijk
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Uitstekend
255 reviews
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A quality product and lights arrived…
A quality product and lights arrived very quickly.
22 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Lucy, we are so happy to hear that the lights (the Edgar spotlights, I believe) were what you hoped for. We're delighted you're happy and thank you for taking a moment to share your thoughts.
Warmest wishes
The R&W Care Team
Great quality
Beautiful mirror, high quality and I really feel it's worth the money. Really really pleased with it and would use this company again, delivery was quick and returns if needed look straightforward.
Could I improve things? Would love to see polystyrene free packaging and some technical details for mounting instructions would be great (for example I had to weigh the mirror on the scales to check how I could safely hang it)
17 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, we really appreciate you taking the time to post this. We're of course delighted that the mirror was as you hoped, and we do of course make returns (if they're needed) as trouble-free a process as possible.
Polystyrene-free packaging? We couldn't agree more. We are in the midst of a long review of all our packaging, removing plastics where we can. Mirrors, if not packaged really well, we've known to arrive broken and so they are a challenge which we continue to work on. And our product team are hard at work looking through all the supporting information on our site to include data like weights and any other key data we might notice is missing.
Thank you again and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Edwin Oak Floor Lamp
I recently bought the Edwin Oak Floor Lamp and am delighted with my purchase. It’s beautifully made, and a high end solid quality lamp and looks exactly like I hoped it would.
6 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Beverley, thank you for your feedback. The Edwin Floor Lamp had a few changes made to it last year and we are truly in love with it, and it's lovely to hear that it was what you hoped for.
Warmest wishes
The R&W Care Team
Time for more gardening!
I ordered some rusty garden border supports knowing they were not in stock at the time ...no problem.
They have arrived well packaged and just what i wanted.
Good quality.very pleased, first time using this company but would use them again. Thank you.
16 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Susan, thank you for your order and we are happy to hear that the supports were exactly what you wanted. Thanks for your patience while we waited for them to arrive from our maker, and we wish you all the best in your gardening endeavours.
Warmest wishes
The R&W Care Team
Lovely Rowen and Wren❤️
I have ordered a few things from this lovely company and always been so delighted with the products This time I ordered beautiful linen embroidered napkins and a cute little rustic butter dish -both perfect The parcel arrived on time and packaged with such care and with a lovely personal touch with a notecard too
12 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi CNR, thank you for taking a few moments to share your feedback. It's lovely to hear that the napkins and butter dish - pieces from a couple of our loveliest and smallest makers - were what you hoped for, and the whole team will be delighted to read your words.
Warmest wishes
The R&W Care Team
Beautiful bronze handles arrived in…
Beautiful bronze handles arrived in lovely environmentally friendly packaging. Impressed with the quality and they look perfect on my wardrobes. Will definitely be returning to Rowen & Wren for some future homeware purchases.
10 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, and thank you so much for sharing your thoughts. We're happy to hear that the handles were what you hoped for, and in fact I can see that you have indeed placed a second order with us - we hope that the same is true for those pieces as well. We are working hard on making all our packaging as sustainable as possible so it's good to hear that we are heading in the right direction. Thank you again and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Don’t buy outdoor chairs
I bought outdoor chairs from rowen and wren. They lasted less than two years. When I complained, they said read the small print and told me that outdoor chairs shouldn’t be left outdoors!! They charged me to repair them, and then sent me the rope to repair them myself!
10 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Simon, we're genuinely sorry to hear that we've left you so disappointed, we would never have intended for this to be the outcome of your purchase last year. We will ask our accounts team to refund you the cost of the replacement ropes by way of a small token of our apology. We do advise that the Harmen chairs are kept indoors over winter, and I have no doubt that with the help of the new ropes and care instructions these will continue to be a firm summer staple of your garden.
Once again, please accept our apologies for having left you feeling so let down by our service; you can reach us on care@rowenandwren.co.uk should you need.
Warmest wishes
The R&W Care Team
Quality shines through
Was searching for a bath caddy following bathroom renovation. Found exactly what I needed at Rowen & Wren. I was impressed with the quality on arrival and know this item will stand the test of time. Added bonus was the lovely packaging which I have kept to reuse in future.
6 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi LJC, thank you for taking a few moments to share your thoughts and we're delighted to hear that your purchase was what you'd hoped for.
Warmest wishes
The R&W Care Team
R&W delivers on all levels
R&W delivers on all levels. They offer such a tasteful curation of homewares that have timeless appeal. The range is beautifully put together, and marketed with just the right pitch. I bought the most beautiful, solid oak chest of drawers, a huge affair, perfectly described, quickly delivered. It makes me smile every time I walk past it. A heritage piece, to be used day in, day out, and that will delight me for years to come, I feel sure. I always feel I get what I pay for with R&W, and look forward to saving for the next big thing, or the occasional little treat.
27 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Heather, it is easy to say but it really means the world to our small team when we hear feedback like yours. You're a long-standing customer of ours and we are just delighted that you find shopping with us such a rewarding experience. The Iris chest of drawers is truly a beautiful item and we know it will grace your home for a long time. We hope our collections continue to put a smile on your face, and thank you again.
Warmest wishes
The R&W Care Team
Would wholeheartedly recommend
I bought 3 large pendant lights from Rowen and Wren. The communication was great, fast delivery and the packaging is just excellent. I wouldn’t have any doubt about buying from this company again.
24 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Hayley, how lovely to hear the Flori pendants arrived safely and were as you hoped for. We will pass your kind words along to the entire team and look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Absolutely beautiful sofa and armchair
Absolutely beautiful sofa and armchair, lovely quality and great customer service. So lovely to find a UK based company that makes the furniture with care and attention.
28 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Ms Bull, we're delighted to hear that your new furniture was everything you hoped for, and glad we could provide the service along the way to make it an enjoyable journey until it arrived. Thank you for taking the time to share your feedback.
Warmest wishes
The R&W Care Team
Great customer service
Stunning mirrors with all communications beautifully presented and worded.
28 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Amanda, and thank you for your kind words; we hope that the mirrors you have purchased grace your walls for years to come, and look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
fab company
R & W have lovely items and are always a pleasure to shop with. The items arrive so beautifully packaged it's almost a shame to unwrap them !
15 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Maritza, I can see you've been a customer of ours for some time, and we're thrilled to read your feedback. We hope to be able to provide you with more lovely pieces from our collections for many years to come.
Warmest wishes
The R&W Care Team
Amazing quality item
Amazing quality item, I could have ordered everything on the website. Really pleased many thanks.
16 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, thank you for taking the time to leave your review. Lovely to hear that your purchase was what you hoped for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Cheaper from the manufacturer
Products are lovely but they are basically a drop shipper. The pots I got are made from willow pottery in bath and much cheaper on there own website. I would have just ordered direct from the manufacturer if I'd known.
24 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Meili,
We’re so sorry to hear that you’re disappointed, but thank you for sharing your feedback with us; we truly value your insights and concerns.
While we design and exclusively create the vast majority of our pieces, we do collaborate with some exceptional makers like Willow Pottery to bring our customers a thoughtfully curated selection of accessories.
Please know that we personally select, purchase, store, and deliver all of our products to ensure the highest quality and service, and don't drop ship our pieces. We hope you'll continue to explore our collections, and if you have any questions or need assistance, feel free to reach out to us at care@rowenandwren.co.uk.
Warm regards,
The Rowen & Wren Team
Aged brass door knobs
Aged brass door knobs. I searched for a long time to find knobs which looked like the originals I was replacing and with a good weight. These are perfect. Beautifully made.
17 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Rebecca, thanks for taking the time to message. We've put a lot of work into our hardware collection recently so our Product team will be thrilled to hear your kind words.
Warmest wishes
The R&W Care Team
Rowan &Wren is a good find!
Attractive website, great product and quick efficient delivery.
14 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Georgina
Wonderful to hear and we will pass your kind words on to the entire team, thank you so much.
Warmest wishes
The R&W Care Team
excellent customer care
I bought the Small Thrapsano Terracotta Pot and Tall Eden Terracotta Pot. When the parcel arrived the Eden pot was damaged. Amy in Customer care was excellent - she organised a pick up of the damaged and new pot to be delivered. I will be shopping from them again. Thank you very much indeed.
30 april 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Isobel, thanks for taking the time to share your feedback. We're sorry for the issue with your original delivery but we're happy that we were able to resolve it quickly and with as little inconvenience to you as possible and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Lovely footstool
Lovely footstool, safely delivered, very pretty fabric.
1 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Miranda, thanks so much for your feedback and we're delighted to hear you love the footstool. The Elbert is a lovely little piece and the red stripe fabric is a personal favourite of ours; we hope it graces your home for years to come.
Warmest wishes
The R&W Care Team
Beautiful long mirror
Beautiful long mirror, properly made with a lovely bevelled edge. I thought it looked lovely on the website, but it's even more gorgeous in person. I'm thrilled with it.
7 mei 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Emily, thanks for sharing and we're just as thrilled as you to hear your thoughts about the Oliver full-length mirror now it is in your home. It's a new addition to our collection so it's always lovely to know it has admirers like yourself; we hope it graces your home for years to come.
Warmest wishes
The R&W Care Team
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