My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Toon meer
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A good experience. We are very pleased with our chair. It looks great in the space we wanted it for and is comfortable and well made. All the measurements are exactly as advertised, though it i... Toon meer
I was worried about buying furniture online so contacted Rowen & Wren with some detailed questions on internal drawer measurements, delivery times and wood colour. They sent a sample of wood which he... Toon meer
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Contactgegevens
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Verenigd Koninkrijk
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Uitstekend
255 reviews
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Beautiful door furniture
Antique brass door furniture was beautiful with a substantial feel and subtle colour. Also beautifully packaged and arrived promptly. The reason for 4 rather than 5 stars was because the fixings were chrome in colour, not antique brass.
4 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, thanks for sharing this and I have to say, it sounds as if there may have been an error on the part of our warehouse. If you have not done so already, please message care@rowenandwren.co.uk and we will get the correct colour fixings to you within the next couple of days.
Warmest wishes
The R&W Care Team
Satin nickel products
Bought 2 products. They are exactly what I needed. Delivery prompt and they keep track of the parcel
10 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Eileen, thanks for your kind words and it's lovely to hear that the hardware pieces you purchased were as you hoped for. We hope you continue to come back for more purchases and we will be happy to help if you have any questions.
Warmest wishes
The R&W Care Team
Fabulous products and lovely service…
Fabulous products and lovely service…
My favourite!
12 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Adele, thank you for your kind words and it is lovely to hear that you have had what we strive to make the experience for every customer.
Warmest wishes
The R&W Care Team
Very Pleasant
This is the second time that I have purchased from this wonderful online company . All very good ! My order arrived and items just as described and identical to the online photographs, carefully wrapped and arrived very quickly with updates on delivery. To my delight they had enclosed a rather lovely postcard print, which was a sweet little touch . Will purchase again from this store .
6 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, and thank you for taking the time to share your thoughts. We are a small company and team and it genuinely makes our day to hear feedback like yours. We are especially thrilled to hear you liked the postcard - we work with independent British designers and artists to produce these and it's lovely to hear you liked them.
Warmest wishes
The R&W Care Team
Stunning products & fabulous service
Stunning products & fabulous service - I've ordered from R&W a fair few times now (first with some beautiful icicle glass Christmas decorations in 2020, more recently with a few gorgeous cushions). Fabulous service, a wonderful company ethos. Would recommend.
10 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, it's lovely to hear your kind words which will mean a lot to the entire team. We truly appreciate the recommendation.
Warmest wishes
The R&W Care Team
Good products, great service.
Easy ordering process. Speedy delivery, beautifully and sustainably wrapped goods. The handles were wonderful quality and just what I have been looking for. My questions were handled very nicely by customer services. A new company to me, but one I shall return to.
20 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Pauline, thank you for taking a few moments to share your thoughts. It's lovely to know the pieces were what you hoped for, and that the work we're doing to make packaging more sustainable is making a difference. Our customer service team will always be happy to help with any questions you may have, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Wonderful curation and quality
The curation and quality from Rowen & Wren is always unmatched. I trust them implicitly and return again and again.
8 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, we are deeply honoured to have earned your trust, and thank you for taking the time to share your thoughts. Your continued custom is the highest compliment of all, and we hope to welcome you for years to come.
Warmest wishes
The R&W Care Team
beautifully crafted hardware
Recently fitted the beautifully crafted door handles and loo roll holder supplied by Rowen and Wren. Really happy with my purchasing experience and with the delivery updates and low plastic packaging approach. Would highly recommend Rowen and Wren for high quality architectural detail/ hardware and excellent customer service.
9 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Ruth, we're delighted to hear that the pieces you purchased were what you hoped for. Removing plastics from our packaging is an ongoing project and we are glad that the work we've done so far is noticeable. Thank you for your kind words, they are truly appreciated.
Warmest wishes
The R&W Care Team
Absolutely beautiful products and…
Absolutely beautiful products and handmade. The ethos of the company alignes with my own beliefs. Although delivery costs to Northern Ireland are very expensive, the delivery time was excellent.
2 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jane, we appreciate you taking a few moments to share your thoughts. We're sorry that shipping costs were higher than you hoped - we are constantly looking for more and better choices for our customers and of course any savings we are able to make will be reflected in the prices you see when purchasing. Thank you for your order and we hope to welcome you back in the near future.
Warmest wishes
The R&W Care Team
Beautiful
Beautiful, unusual glasses, arrived very quickly and very carefully packaged. Will be using for my 60th birthday celebrations next week!
6 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there and thank you so much for your kind words. We're delighted to hear the glasses arrived safely - and of course, many happy returns for your 60th birthday celebrations in a few days!
Warmest wishes
The R&W Care Team
Purchase arrived promptly
Purchase arrived promptly, wrapped well and delivered with a smile.
Contents were just as described- perfect.
Loving the personal touch too from R&W, appreciating the sale.
Will definitely be ordering again.
4 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Yvonne, thank you for taking a moment to share your thoughts. It's lovely to hear your purchase was what you hoped for and we look forward to your next order.
Warmest wishes
The R&W Care Team
Delightful pots for my plants
Delightful pots for my plants. I will definitely buy again from you. Thank you
5 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Joanne, thanks in turn from us to you for your kind words, and we're delighted to hear that the pots were as you hoped for.
Warmest wishes
The R&W Care Team
Good experience
Ordering is straight forward there was slight delay in delivery nothing to do with R&W pots were well packaged & arrived intact they are gorgeous would highly recommend this company
5 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sandy, your recommendation is truly appreciated and sorry to hear that the delivery courier may have been having an off day when your order was sent. We're delighted that your purchase was as hoped for and thanks for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Item was very well packaged
Item was very well packaged. Delivery by Evri was good.
4 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Lesley, we appreciate you taking the time to share your thoughts, and thank you for purchasing from Rowen & Wren.
Warmest wishes
The R&W Care Team
Excellent service and superb quality ✨
Very easy site to navigate, great customer service and super quality products! Thank you for the speedy service too.
Will be back often. It’s been a pleasure 😊
28 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Selma, wonderful to hear and all on our small team will be thrilled that their hard work is truly appreciated. Thank you and hope you find another piece to treasure in our store soon.
Warmest wishes
The R&W Care Team
GOLD STARS ALL ROUND!
I like my glasses to be attractive and well packed. Huge ticks and brownie points to Rowen & Wren for this - and another tick for the efficient and speedy delivery. All is good, and I have no hesitation in recommending
R & W to anyone wanting a trouble-free and affordable shopping experience. Nice one!
28 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, and thank you for your kind words. We're happy to hear that the glasses arrived safely, and we always want our customers to receive their orders as quickly as possible; we're delighted delivery was swift and look forwards to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Highly recomended.
We've bought various items from Rowan & Wren and they've all been very good. Delivered quickly and very well packaged. This time it was a large hook to go behind the door in our newly refurbished kitchen and some aged s hooks, both exactly as I expected.
27 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Gill, that's lovely to hear and we're grateful for your kind words. We hope you continue to find pieces with which to grace your home among our collections.
Warmest wishes
The R&W Care Team
Looking for great quality items and…
Looking for great quality items and these were very much the case. Love the design of what I was looking for. Love the fact that I spoke to someone who was more than happy to answer my questions. Delivery was great and I must say I’ve got a few more items to buy!
28 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Josephine, it's wonderful to hear you had a great experience shopping with us. Everyone from our product team to our customer service team will be thrilled, and we are always happy to answer any queries our customers may have. We hope your Bilton products grace your home for years to come and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Excellent communication and prompt…
Excellent communication and prompt reply to my email. Really pleased with quality of my garden chair.
22 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Ashall1, thank you for taking the time to share your thoughts. We are a small team but endeavour to respond to any queries as rapidly as we are able to, and we're delighted that the chair is as you hoped for.
Thank you once again and we look forward to welcoming you back to Rowen & Wren in the future.
Warmest wishes
The R&W Care Team
Wonderful website experience
Firstly, the website and the images used from order confirmation to the postcard in the package are so lovely and makes for a fabulous shopping experience.
Secondly, the cupboard handles and knobs are perfect, beautifully rustic and clearly well made.
They arrived well packaged.
Highly recommend Rowen and Wren.
16 juni 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, it's lovely to hear such lovely feedback. Much thought has gone into our products and packaging and it genuinely makes the whole team happy to find that it's truly appreciated. We hope that your hardware graces your home for years to come and that we can welcome you back in future should something else catch your eye.
Warmest wishes
The R&W Care Team
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