My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
A good experience. We are very pleased with our chair. It looks great in the space we wanted it for and is comfortable and well made. All the measurements are exactly as advertised, though it i... Toon meer
I was worried about buying furniture online so contacted Rowen & Wren with some detailed questions on internal drawer measurements, delivery times and wood colour. They sent a sample of wood which he... Toon meer
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Contactgegevens
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Verenigd Koninkrijk
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Uitstekend
255 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Right brassy!
We ordered a brass door handle to replace a chrome one on an internal door. The handle arrived promptly and was excellent quality.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Zoe,
Thank you for taking the time to share your thoughts. We’re always delighted to hear that the handle arrived promptly and that you’re very happy with the quality.
We look forward to welcoming you back soon.
Warmest wishes
The R&W Care Team
Excellent quality and quick delivery
Excellent quality items (bathroom towel shelf and rail), which were dispatched quickly and well packaged.
5 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Robin,
Thank you for your kind words. We’re thrilled to hear that you’re very happy with your chosen products and that the experience met your expectations—it’s incredibly rewarding to receive such positive feedback.
We look forward to welcoming you back soon.
Warmest wishes
The R&W Care Team
Finley Armchair as lovely as expected
Finley Armchair (Heritage Red Stripe) is exactly as advertised. Beautiful and absolute quality. A big statement without taking up too much space. Perfect fit for petites.
25 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Thank you so much for your feedback—it truly means a lot to us.
We're delighted to hear your thoughts on the craftsmanship. As a small company, each of us is deeply involved at every stage, so your kind words are really appreciated.
The Finley is indeed a dainty chair that makes a big statement, and we’re thrilled that the Heritage Red highlights its elegance so beautifully.
Warmest wishes,
The R&W care team
Beautiful brass hooks
Beautiful brass hooks, just a bit more special and lovely to look at, if you like your functional bits to be beautiful too! Really hope to be back, you have a beautiful store, the chairs are 😍
12 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Emma, thanks for taking the time to share your thoughts. We are always hoping to hit that perfect combination of function and beauty and it's lovely to hear you think we're doing a good job, and thanks again.
Warmest wishes
The R&W Care Team
Great little hand thrown butter dish
Great little hand thrown butter dish. Delivered the next day.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Dr Fields, lovely to hear you like the butter dish you ordered - one of our favourite collaborators with some delightful pieces makes this, and we're delighted to hear it's what you hoped for.
Warmest wishes
The R&W Care Team
Recent Purchase
I bought a mirror and toilet roll holder, both items arrived quickly and packaged really nice. Lovely items, well made, would recommend.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Heather,
Thank you for taking the time to share your thoughts on our products and packaging. It’s wonderful to receive such positive feedback. Thanks again, and we look forward to hearing from you soon.
Warmest wishes,
The R&W care team
Gorgeous Grove Hanging Rail
Lovely Grove hanging rail in matt nickel, bought as a tea towel rail for the kitchen. I love the small fixing points - discreet and understated. Lovely.
11 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Amanda, thanks for taking a few moments to add your thoughts. We hope you continue to find timeless additions for your home in our store. Thank you once again.
Warmest wishes,
The R&W care team
Round ball handles black bronze
Lovely handles great quality and appearance. Communications were excellent and delivery was quick, attention to packaging was also thorough and sustainable.
Have still to fit these, but confident of Rowen and Wren and also with the product. Would buy again and would recommend the company.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Arlene, thank you for sharing your thoughts. We’re delighted to hear that both the product and packaging met your expectations. We look forward to hearing from you again in the future. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes,
The R&W Care team
Beautiful quality and great design
Beautiful quality and great design. Really recommend this fantastic company. Thanks
5 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Janet,
Thank you for your kind words. We’re thrilled to hear that your experience met our expectations—it’s incredibly satisfying to receive such positive feedback.
We look forward to welcoming you back very soon.
Warmest wishes
The R&W Care Team
I purchased four grove nickel knobs for…
I purchased four grove nickel knobs for a piece of custom furniture. Product arrived quickly and with careful packaging.
They are simple and elegant and I love the weight of them. Quality product.
Very nice to be appreciated with notes of thanks and gratitude for my purchase.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Lulu,
Thank you for sharing your thoughts. We’re delighted to hear that both the product and packaging met your expectations. We look forward to hearing from you again in the future.
The R&W Care team
I received my order very quickly and it…
I received my order very quickly and it was beautifully and safely wrapped. Inside was a lovely thank you note ( it means as much to customers who will spend a bit more for quality to be recognised for it as it does to the curators of such beautiful items, that we buy them).
The lovely artwork postcard also brought much joy
31 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Esther,
Thank you for taking the time to share your feedback on the product and packaging. We’re especially thrilled to hear that you liked the thank you card and postcards. We collaborate with independent British designers and artists to create these, so it’s wonderful to know you enjoyed them.
We look forward to welcoming you back soon.
Amazing customer experience
Great product, and an even more amazing customer service. Timely, reliable, and with a real personal touch, despite buying something small. will definitely be back.
30 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, thank you so much for sharing your thoughts. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes,
The R&W care team
Beautiful Antique Brass Towel Ring and…
Beautiful Antique Brass Towel Ring and Toilet Roll Holder. They are extremely good quality and look very classy.
26 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Lisa,
Thank you for sharing your feedback. We’re thrilled to hear that the bathroom pieces met your expectations. We hope you continue to find timeless additions for your home in our store.
Warmest wishes,
The R&W care team
Price reflects quality …
Excellent website, informative and precise.
Updated emails on delivery, appreciation shown as a valued customer.
Top quality product arrived, packaged with care.
One happy customer 👍
24 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Brian, thank you so much for sharing your thoughts. We will pass your message on to the entire team, they will be thrilled to hear your feedback, and thanks again.
Warmest wishes
The R&W Care Team
Quality products that everyone should…
Quality products that everyone should own.
Excellent service and all in all a ‘nice little find’.
20 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Linda, how lovely to read your feedback and it's a pleasure to know that you have found us - thank you for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Beautiful product
I really liked how the bathroom bin wasn’t completely open and had a lid with a smaller hole so that you cannot totally see the contents inside. Size is perfect - not too small and not too big. Very well made. More than I was planning to spend on a bathroom bin but I can see it’s going to last a lifetime. Fast shipping as well.
19 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Shannon, thanks for taking the time to share your thoughts. We're delighted that the bathroom bin is what you were hoping for and hope that you continue to find forever pieces for your home in our store.
Warmest wishes
The R&W Care Team
Lovely quality product
Lovely quality product, arrived quickly and kept up to date on the staus of the order.
19 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jane, thank you for taking the time to share your thoughts and we're delighted both product and delivery met expectations.
Warmest wishes
The R&W Care Team
Lovely designs
Lovely designs, purchased a brass candleholder which arrived chipped and scratched which you wouldn't expect given the price, but they sent a replacement quickly. This was also chipped but not as badly, and I didn't have to return the first one so now we have two which look used but still nice, so over all not a bad experience.
9 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Ruby, thanks for taking a few moments to add your feedback. It's most unusual, we receive very few complaints indeed about those candleholders so we are truly sorry you were affected, but we are glad that we were able to resolve the problem for you.
Warmest wishes
The R&W Care Team
Best in show !
From the moment of our first enquiry all the way through to the delivery (which they were very accommodating to reschedule several times !) R&W were great to deal with. It felt like we were dealing with the people who were engaged in the craft as well as those who were selling in onwards.
The quality of the craftsmanship is also superb and I can tell there is a lot of care and love put in to their work. Quality control should be at the core of a company like this so it’s great to see it being exercised.
16 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Argo, thank you for your feedback and it truly means a lot - 'Best in show!' is high praise indeed. I can't track down your order information to check, but we are always happy to work with our couriers to rearrange a delivery if a planned date no longer works.
It's lovely to hear your comments on the craftmanship; we are a small company and everyone is involved at every stage. We honestly feel we are selling our own - not others' products - on, and it's wonderful that has been reflected in your experience with us.
Warmest wishes
The R&W Care Team
Wonderful quality and design
Each of the dozen or so purchases I have made with Rowen and Wren has resulted in a beautiful and lasting addition to my surroundings. Quality is always wonderful, design better if anything than expected - the company is a delight to deal with.
15 juli 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Robin, thank you for taking a moment to share your thoughts. We can see you've been purchasing pieces on occasion for quite some time and it's lovely to hear that they have found their place in your home. Thank you again and we hope you continue to shop with us, a returning customer is the greatest compliment of all.
Warmest wishes
The R&W Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.