My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Toon meer
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A good experience. We are very pleased with our chair. It looks great in the space we wanted it for and is comfortable and well made. All the measurements are exactly as advertised, though it i... Toon meer
I was worried about buying furniture online so contacted Rowen & Wren with some detailed questions on internal drawer measurements, delivery times and wood colour. They sent a sample of wood which he... Toon meer
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Contactgegevens
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Verenigd Koninkrijk
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Uitstekend
255 reviews
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Perfect 👌
The oak framed mirror we bought from yourselves was the perfect finish to our recently new fitted cloakroom sink in our small downstairs loo room.
Thank you Rowen & Wren.👍👍
25 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there and thank you for taking the time to share your thoughts. Lovely to hear that the Portloe mirror was what you were looking for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Not clear from photos and description…
Not clear from photos and description that: a) brass soap dish has an angled profile, I.e. not straight; b) it's a thin gauge piece of metal, not cast brass as I expected. So, I feel I have been duped and am considering returning the object.
19 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, thank you for your message and I'm sorry to hear of your obvious disappointment. The shape of the dish is just about visible in our site images but I will agree it's far from clear, so I will pass that to our team to look at re-shooting this item when we can. While it's not a cast piece of metal, it is handmade from solid brass, so again my apologies if this wasn't as you expected. We never like any customer to feel as if they've been short-changed; if you do decide to return this item we will sadly but understandingly arrange this, and ensure that you are refunded in full.
Warmest wishes
The R&W Care Team
Finlay sofa
I did email you to say thanks when it arrived, so hope you got that. I’m very pleased with the Finlay sofa in rustic linen, it’s just beautiful. It is a lovely shape and well upholstered… great job. Having castors is good as it easy to move. The sofa is a perfect size to sit in front of my bookcase; I just love it!
20 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Liz, thanks for leaving your feedback. Looking back, I can see that your email was received, and it was most remiss of us not to have responded, my apologies. We're delighted that the sofa is as you hoped for, long may it have its place in your home wherever you choose to place it.
Warmest wishes
The R&W Care Team
Lovely website
Lovely website, easy to navigate, useful details on demand, beautiful products, nice ethics, easy to order, fast delivery, sensibly packaged, very happy with purchase!
20 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Steph, thanks so much for taking the time to share your thoughts, and such lovely feedback. We will pass that along to the entire team - there really is a compliment for absolutely everyone there and it's truly appreciated.
Warmest wishes
The R&W Care Team
Seriously beautiful bed
Seriously beautiful bed, lead time was shorter than expected and delivery excellent. Very happy.
13 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Abigail, lovely to hear your positive thoughts about the bed you ordered. The Sloane is a relatively recent addition to our collection and it's delightful to know it is finding its long-term place in our customers' homes.
Warmest wishes
The R&W Care Team
Brilliantly crafted bathroom fittings
Brilliantly crafted bathroom fittings. Arrived promptly in beautiful packaging. Felt like it was a very personal experience and someone had taken a lot of care.
17 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Emma, thank you so much for taking the time to share your thoughts and lovely to hear that the pieces you purchased were what you hoped for. We're a small team and we do genuinely care for our products and customers and we're thrilled that this comes across when an order arrives.
Warmest wishes
The R&W Care Team
Leland candle holder
Great service Arrived next day, although thought £6 postage was a little steep
Quality of Leland candle holder is excellent, looks expensive.
Bought two earlier in the year and have been waiting months for re stock
5 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Deborah, lovely to hear that the Leland candle holder is a favourite of yours, and thanks for taking the time to give your feedback. We have noted your comments about shipping; as we do not post our products out ourselves we are limited in the options we can offer although we are always looking for ways to improve things for our customers and hope to be able to offer additional postage choices in future.
Warmest wishes
The R&W Care Team
So happy I found this company
So happy I found this company, we are currently renovating our wooden front door and have just received door knob, knocker and letterbox, they are beautiful, really good quality and exactly as shown in website. For the quality I don’t feel they are expensive either, will definitely be looking to see what else is on the website that I need
14 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Diane, we're delighted to hear that your door hardware was exactly what you were hoping for. I will pass your kind words on to our product and site teams - it's always nice to hear of a job well done and thank you for sharing.
Warmest wishes
The R&W Care Team
Great company
Very nice website, clear spec for the item ordered, great communication, prompt delivery and finally - really quality item. Very pleased and will definately order again.
12 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Liz, lovely to hear and so happy that your purchase was as hoped for. Thank for for taking the time to write and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Antwoord van Rowen & Wren
Hi Michele, thanks for the lovely feedback, our product team will be touched to hear their work is appreciated. I hope the item you purchased has found its rightful place in your home and we hope you find other pieces to your taste within our collections from time to time.
Warmest wishes
The R&W Care Team
Beautiful handles
Beautiful handles , well made , sent promptly , I highly recommend them.
11 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Rachel, thanks and we appreciate your kind words. Thank you for your recommendation, for a small company like ours it genuinely means a lot.
Warmest wishes
The R&W Care Team
Excellent ......again!
I have bought from Rowan and Wren in the past and this time matched the others, prompt and lovely quality of goods.
13 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Christine, thank you for taking the time to share your thoughts. We are truly thrilled you love our products and hope to welcome you back again in the near future.
Warmest wishes
The R&W Care Team
Lovely item purchased
Lovely item purchased, just what I was looking for, great postage updates.
13 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Helen, thank you so much for your feedback. We're delighted that the items were as you hoped and that we were able to keep you informed on your delivery.
Warmest wishes
The R&W Care Team
Highly recommend
This is my second time ordering gorgeous products from Rowen&Wren and another positive experience. Items arrive swiftly and are high quality. I like that they are paperless too! Highly recommend.
10 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Annie,
Thank you so much for your kind feedback on our products and service. We’re thrilled to hear your positive comments and truly appreciate you placing a second order with us. As a small company, your support means a lot.
We look forward to welcoming you back soon.
Warmest wishes,
The R&W team
So thrilled with my recent discovery of…
So thrilled with my recent discovery of Rowan & Wren. Not only with the throw that I ordered, (which arrived the following day!) which is gorgeous and looks stunning on my sofa, but also they are a such a super company. They have an usually beautiful approach, I loved their acknowledgement email of my order, it was so different to the usual standard order acknowledgements, it had been written with such care and thought that it made me feel good to read it! The products are excellent, and their level of customer service is outstanding. I can’t wait to go back!
6 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Lucy,
Thank you for your wonderful feedback—it truly means a lot to us. We’re delighted to hear that you’re happy with your throw and the speedy delivery.
It’s heartwarming to know you appreciate the personal touches, and your kind words are very much appreciated.
We look forward to hearing from you again soon.
Warmest wishes,
The R&W team
Warmest wishes
The R&W Care Team
The terracotta pots are perfect and…
The terracotta pots are perfect and just what I wanted for my spring bulbs x
5 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Marion,
We’re delighted to hear that the Terracotta pots have arrived safely and are ready for your Spring bulbs. Thank you for your feedback—we truly appreciate it. We look forward to welcoming you back again soon.
Warmest wishes,
The R&W Team
Great company, great products.
Great company. Fantastic website with lots of choice. Something different and really well made products. Delivery quick and efficient. Bought some antique brass products for a new bathroom and they are all quality items (soap pump, soap dish and shower tray). Will be coming back to shop again soon!
3 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Janice and Alan,
Thank you for your kind words. We’re thrilled to hear that you enjoyed exploring our website and found plenty of options. It’s also great to know that the delivery was quick and efficient, and that your purchase arrived safely.
Thanks again, and we look forward to welcoming you back soon.
Warmest wishes,
The R&W Team
Beautiful product
Beautiful product, high quality and bespoke service. Thank you for the quick delivery too! Will be back for more items.
27 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Olivia,
Thank you for taking the time to share your positive experience with your order and the speedy delivery. Your kind words about our products and quality mean a lot to us. We look forward to welcoming you back soon!
Warmest wishes,
The R&W Team
We’re really happy with our beautiful…
We’re really happy with our beautiful sofa, thank you. There was a small hiccup with our delivery but it was fixed swiftly. We’ll definitely be back again soon.
16 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Adam,
Thank you so much for your feedback. We’re thrilled to hear your thoughts on the beautifully crafted sofa you ordered. As a small company, it means a great deal to us to know that we’ve met your expectations. We’re also glad we could resolve the delivery issue promptly.
We look forward to welcoming you back soon.
Warmest wishes,
The R&W Team
Lovely quality
Lovely quality. Great communication on when my delivery would arrive and the quality and colour was better than expectations. A very happy customer
9 augustus 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Tonia,
Thank you so much for your feedback. We’re delighted to hear your thoughts on the beautifully crafted pieces you ordered. As a small company, it means a great deal to us to know that you’re happy and that we met your expectations.
We look forward to welcoming you back soon.
Warmest wishes,
The R&W care team
Warmest wishes,
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