My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Toon meer
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A good experience. We are very pleased with our chair. It looks great in the space we wanted it for and is comfortable and well made. All the measurements are exactly as advertised, though it i... Toon meer
I was worried about buying furniture online so contacted Rowen & Wren with some detailed questions on internal drawer measurements, delivery times and wood colour. They sent a sample of wood which he... Toon meer
Extremely slow to process refunds: I've been waiting two weeks and counting since returning an item. I contacted customer services last week and they promised the refund 'very soon'... it's a week lat... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Contactgegevens
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Verenigd Koninkrijk
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Uitstekend
255 reviews
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Beautiful aged bronze kitchen cabinet handles
Beautiful products
Ordered cup handles, knobs and latch in aged bronze for our new shaker style kitchen , they look and feel gorgeous
Also bought antique brass hanging rail and hooks for arranging kitchen accessories
Had been looking for high quality kitchen handles/ accessories and these fitted the bill exactly- can't wait to see them installed
Delivered promptly and in excellent condition
22 mei 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Dianne, it's lovely to hear that all your hardware arrived safely and was as you hoped for. We're always touched when a customer is kind enough to share some feedback like yours and we hope you continue to find pieces for around your home in our store.
Warmest wishes
The R&W Care Team
High quality
High quality, timeless products, promptly delivered and stylishly packaged in an eco-friendly way. Have shopped with R&W several times. Love my new lamp shade and mirror. Even my husband didn't object to them and grudgingly admitted they look and feel substantial and attractive.
29 maart 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, and thank you so much for taking the time to leave your review. We're a small team; it genuinely means a lot to us. We're delighted that your most recent order was everything you hoped for, and lovely to hear you're bringing your husband around bit by bit! We look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Good products but frustratingly poor attention to detail and service
Purchased more than 20 brass drawer pulls, drawer handles, and cabinet latches for a kitchen. Ran out of stock so placed an order in January for a further 11 handles and received the order this week. They arrived in 2 boxes marked 'bad' on them, with significant blemishes on 10 out of 11 of them. Have previously had to exchange multiple items due to blemishes or misalignment (e.g. of the 2 parts of the cabinet latches). Their products look and feel good when they are right, but it's a painfully protracted process to get there and I'm very disappointed that after waiting nearly 3 months I've been sent what seems like their cast offs.
14 maart 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jen, I know that you've been speaking to our team today so I'm sorry you felt the need to post this while we were actively working to resolve the issue. Our warehouse unforgiveably mixed some 'QC rejected' stock with good stock, and so you and a small number of other customers have received items that should never, ever have left us. Replacements have been requested for you today and will be with you early next week.
We are appalled by the error, and the disappointment it has led to among our customers, and the issue has been escalated to the highest level possible with our warehouse.
All I can do is offer you our utmost apologies for the inconvenience, and the poor experience, and just say that it is vanishingly rare for something like this to happen - which makes it all the more tragic that you've been affected.
All our hardware is handmade - not on vast production lines in a factory - and when the occasional error is found we will always do everything we can to put it right; we're sorry that in this case it's taken longer than would be ideal.
Please continue to contact the team on the existing email thread if you have any further concerns - we will respond as soon as we are able.
Warmest wishes
The R&W Care Team
The cupboard door handles are…
The cupboard door handles are beautifully designed, pale matt brass and look amazing.
4 februari 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sarah, lovely to hear that the Pull Handles were as expected and we hope they grace your doors for a long time to come. Thank you for leaving such kind feedback, it will be passed along to the entire team.
Warmest wishes
The R&W Care Team
I came across Rowen and Wren in 2024…
I came across Rowen and Wren in 2024 when looking for ideas to update my 300 year old cottage and l'm so pleased l did! Impeccable service, delivery and products which are worth every penny! Such great quality homemade homewares! In fact l have a delivery coming today
31 januari 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Karen, thanks for taking a few minutes to share such lovely feedback, and so sorry for the delay in acknowledging. We hope the work on your cottage is coming along nicely and we're flattered to be a part of it; the candleholder we also hope was exactly what you hoped for.
Warmest wishes
The R&W Care Team
Great quality and design
Rowen and Wren quality of goods are consistently great.
Good service and prompt delivery.
Great company
6 januari 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi there, and thanks so much for taking a few moments to share your feedback. We're delighted to hear that shopping with us is a pleasant and enjoyable experience and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Impeccable customer service from Rowen and Wren
I have ordered many items from Rowen and Wren over the years and have always been impressed with the quality of their products and their level of Customer Service. Recently I ordered 3 pendant lights from them for my kitchen and unfortunately one of the glass shades arrive broken. I emailed them on the Saturday to let them know and by 9:30am on the Monday I had already received an apology email from them and a replacement on its way free of charge. Thank you Rowen and Wren again for your impeccable customer service. A rare thing these days. oh and if you ring them you actually get to speak to a human being also a rare thing.
6 januari 2025
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Liesa, thanks so much for sharing your thoughts. Apologies once again for any inconvenience caused by the broken shade, but we're happy we were able to address and resolve this swiftly for you.
Warmest wishes
The R&W Care Team
Very quick and great products …
I wrote a review on Rowen and Wren about a year and a half ago. Fell in love with their website and the look of their products but was disappointed with some of the delivery/lack of responses. I made the point that this might be due to them being a new and small operation finding their feet. I haven’t made any orders since but I recently made an order with them and they were so quick. The packaging was on point, speed (in spite of the busy time of year) and I couldn’t be happier with the quality of the products.
I’m so happy they’ve ironed out some of the delivery/stock issues. Really a great company. Thank you and merry Christmas
27 december 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Joshua
Thanks for taking the time to share your thoughts and sorry for having taken so long to respond. We're delighted that your most recent order went as smoothly as we'd expect; we've put a lot of work into staff, traning and systems over the last couple of years and it's great that the effort shows. Great to hear that your purchase at the end of last year was as hoped for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
I absolutely love your products they…
I absolutely love your products they are so stylish and very good quality.
13 december 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Amanda, lovely to hear your kind words about our products; we will pass this on to the team who will be delighted to receive such welcome feedback. Please do accept our apologies however for a rather delayed response to your review.
Warmest wishes
The R&W Care Team
What started with a few baubles
What started with a few baubles , beautiful duvet cover now floor lamp, each item has been beautifully made and quality excellent, would absolutely recommend .
14 december 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Karyn, we're so sorry we didn't respond to your review sooner. It's delightful to hear you've found so many pieces to your liking from our collections, and hope there may be more in the weeks and months to come.
Warmest wishes
The R&W Care Team
So very pleased with my purchases
So very pleased with my purchases, everyone a unique piece. The delivery was amazing and well packaged. I’d recommend and will certainly be purchasing more products.
26 november 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Jenny, our apologies for the delayed response to your review. It genuinely makes a difference to hear feedback like yours, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Qualität/ Preis sehr gut
Die Foto’s und Beschreibung entsprechen dem Produkt und Preis/ Leistung stimmt. Bestellvorgang und Lieferung einwandfrei. Ich empfehle Rowen&Wren gerne weiter.
29 november 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Liebe Kerstin, vielen Dank für deine Bewertung und die netten Worte.
Herzliche Wünsche
The R&W Care Team
Highly Recommend
Really nice company to deal with and great customer service. The products are brilliant value for money, they’re high quality and are very stylish, a gem of a find on line. I look forward to buying more pieces from this company to enjoy in my home.
3 november 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Nina, thanks for your feedback and lovely to hear that we have been everything we hope - and try - to be. We look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
excellent products!!!!!
very high quality products, beautifully packed and delivered promptly.
1 november 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Penelope, thank you so much for taking the time to share your feedback. It means a lot to the team to hear that an order has gone well and we hope to welcome you back in future should other pieces catch your eye.
Warmest wishes
The R&W Care Team
Courier issue, but solved very fast!
Had an issue with the courier (Evri) as they left the parcel outside by the road and I wasn't in. It clearly got stolen.
The team at Rowen and Wren provided extremely quick support and within 2 days of the original delivery I had a replacement (with DPD this time thankfully!!) and they had initiated a claim with Evri.
Would highly recommend this company :-)
25 oktober 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Aaron, your recommendation is truly appreciated. Sadly the occasional issue is encountered with couriers (whether it's Evri, DPD or any other) but we would never expect a customer to bear the inconvenience. I'm glad we were able to sort things out for you in good time.
Warmest wishes
The R&W Care Team
Avoid avoid avoid.
Avoid avoid avoid.
Bought a few pillowcases, 1 had a faulty zipper that couldn’t close.
Got a replacement straightaway and the zipper was damaged there as well.
Had to wait 10 days for a third cover to come to my house after “quality checks”, and to my surprise the zip is faulty once again. Now they’re not replying to my calls and the only excuse I got so far is “the warehouse is not getting back to us with an answer”.
Please be aware that their quality doesn’t match the price.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Emily, it looks like you sent this just before I gave you a call, and I'm sorry you felt the need to post this. We are a small team, and the person who handles our customer service is on leave today; the rest of the team are responding to queries as promptly as they can.
We would agree we've let you down here; the cushion covers are from a new maker and they are not up to our usual high standards, which we are going to address with them. I'm also sorry we've been delayed by peak season at the warehouse we use; we've never been anything other than honest with you about the reasons for the delays, and I'm sorry for the inconvenience caused.
Now we've spoken, I'm happy that you're willing to let us do further checks on this item as you've provided some more information on the problem you're experiencing, and we will get this all resolved for you during next week so the replacement can be sent out when you're available to receive it.
Our apologies again for the disappointment and inconvenience caused.
Warmest wishes
The R&W Care Team
Love, love , love my new Elbert footstool
Simply beautiful craftsmanship , from order process to delivery and installation , Rowen and Wren exceeded my expectations in the service they provided. The quality of the footstool is well worth the money spent and is stunning.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Sandra, thank you for taking a few minutes to leave your feedback. It's lovely to hear the Elbert footstool was what you hoped for - it's a firm favourite of ours as well - and we're truly happy to know the journey from order to delivery was an easy one.
Warmest wishes
The R&W Care Team
Antwoord van Rowen & Wren
Hi there, and thank you for taking a moment to share your thoughts. We're delighted that your purchase was as hoped for, and hope you find further pieces for your home in the weeks and months to come.
Warmest wishes
The R&W Care Team
The ‘Grove Flattened Knobs in blackened…
The ‘Grove Flattened Knobs in blackened bronze’ were just the elegant solution we were looking for to finish come bespoke cabinets. They arrived beautifully packaged and with a couple of screw options to suit different thicknesses of door. (We had to cut the longer of the screw down in the end but this is easily done). Would recommend.
19 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi Rebecca, many thanks for taking a few moments to share your thoughts. Delighted to hear that your hardware purchase was what you were looking for and we hope that they grace your cabinets for many years to come.
Warmest wishes
The R&W Care Team
Bath Tray Caddy
Fanatistic product, beautifully designed, very professionally wrapped and packaged.
I will certainly be making more purchases from Rowen & Wren
21 september 2024
Review zonder uitnodiging
Antwoord van Rowen & Wren
Hi James, thank you for your kind words, they mean a lot to our small team, and we look forward to welcoming you back when you find other pieces in our store that are to your liking.
Warmest wishes
The R&W Care Team
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