I love the glueless wig , it’s easy to wear, comfortable, and great quality. I’ve purchased several wigs from RPGSHOW over the years and always receive compliments whenever I wear them. The hair lo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Love RPG. The quality is on point every single time. And I’ve bought at least six wigs from them. I got influenced by Hairvivi and I quickly return that wig it was basically synthetic hair. I shou... Toon meer
Bedrijf heeft geantwoord
It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refun... Toon meer
Bedrijf heeft geantwoord
I love RPG wigs. I’ve been wearing it for the past nine or eight years. It’s natural. looks very real. I try other wigs cheaper sometime and always end up coming back to RPG wigs.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
RPGSHOW.COM is a premier full lace and lace front wig company that has been taking the industry by storm since 2007! With a knack for head turning designs, and a niche for customer care, RPGSHOW.COM proves to be a leader in the lace wig industry! Please note: RPGSHOW ONLY official website is WWW.RPGSHOW.COM
Contactgegevens
Verenigde Staten
- 1-718-213-4099
- service@rpgshow.com
- www.rpgshow.com
4,2
Goed
254 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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I ordered a non custum wig (clearance)…
I ordered a non custum wig (clearance) 4days ago.. when i looked at my invoice at the bottom it had highlights for * about us and *customer service.. when u click on highlights it does NOTHING.. so i looked and saw their number.. clicked to call on THAT and its disconnected so i then tried to chat, which they have as another way of contacting them besides email and tho it says they will * respond after a few minutes.. they HAVENT and it was never answered(all day-no response).. my email also went unanswered so they basically are NOTHING what they claim to be
9 augustus 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Breelynn,
I sincerely apologize for the inconvenience you've encountered with your recent wig purchase. Your frustration with the unresponsiveness of our customer service channels is completely understandable.
Upon reviewing your order, I noticed that it was made through our sub-brand, RPGSHOW OUTLET. I have immediately notified the team at RPGSHOW OUTLET about your situation and have requested them to reach out to you promptly. Kindly keep an eye on your email inbox, as they will be contacting you shortly. For direct communication, you can also reach them at outlet@rpgshow.com.
Once again, I apologize for any inconvenience this may have caused you. Your satisfaction is our priority, and we are committed to resolving this issue for you as swiftly as possible.
Thank you for your understanding and patience.
Warm regards,
RPGSHOW Customer Service
Communication was great
Communication was great, awesome customer service and very responsive. My wig arrived in good time, earlier than expected. My drawstring though got torn and loose, not sure why but the wig quality, definitely the BEST!
11 april 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Vee.
Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service and that your wig arrived earlier than expected. We're sorry to hear about the issue with the drawstring, but we're glad you're loving the overall quality of the wig. Your satisfaction means the world to us!
If you need any assistance or have any further feedback, feel free to reach out.
Thank you for choosing RPGSHOW!
Warm regards,
RPGSHOW Customer Service
They sell rubbish
They sell rubbish. I have gotten terrible hairs from vendors, but this company tops the list. My entire frontal went bald within 2 months, and the bundles tangle like crazy.They’re scammers.
17 juli 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Ada,
Thank you for sharing this information with us. We've confirmed that our customer service representative has sent you a new bundle to address the density issue. We apologize for not receiving your feedback regarding the bundle tangle issue via email.
Rest assured, our customer service representative will reach out to you again via email soon to follow up on this matter. We appreciate your understanding and patience as we work to ensure your satisfaction.
If you have any further concerns or feedback, please feel free to let us know. We're here to assist you every step of the way.
Warm regards,
RPGSHOW Customer Service
I had a wonderful experience with…
I had a wonderful experience with RPGShow. This company and their employees went above and beyond to make sure I was taken care of and that the wig I ordered was made to my specification. Their customer service was second to none and they made me feel like they truly valued my business. That on top of the best quality hair, why would you buy a wig anywhere else. I will buy more wigs from them in the future for sure.
28 november 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Chantalle,
We're absolutely glowing after reading your kind words - thank you for making our team feel so appreciated! Knowing we could create your perfect wig and provide service that made you feel valued means everything to us.
P.S. Be sure to check ada@rpgshow.com for exciting updates-we’d love to keep the surprises coming your way!
We truly appreciate your trust and loyalty!
Warm regards,
Customer Care Team
RPGSHOW
Enjoying them
I’ve purchased 5 wigs from here & planning on getting more. Good quality, easy communication, and the wigs last. There was one I got that didn’t quite seem like picture color but I chalked it up to texture since it can give a different hue in person. It was still overall quite nice & I had no complaint. Customer service reached out to ensure my satisfaction. They even reached out to confirm the wig cap size before shipping a different order since one I ordered previously was different! My most recent double purchase looked better than I thought and the lace blended beautifully on each one.
1 mei 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Melynda,
Thank you for taking the time to share your positive experience with us! We’re thrilled to hear you’ve been enjoying our wigs —we work hard to provide quality wigs and exceptional service, so your feedback truly brightens our day.
We’re especially glad our team’s extra care (like double-checking sizes and following up) made a difference for you. Your loyalty as a longtime customer is everything to us!
P.S. Be sure to check emails from ada@rpgshow.com for exclusive updates—we’d love to keep the surprises coming your way!
Thank you for your continued support and trust in RPGSHOW!
Warm regards,
RPGSHOW Customer Service
Love every wig I purchased
Love every wig I purchased! I have over 5 wigs and they continue to get better and better. Customer service is amazing. I will never stop ordering from them.
23 juni 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Michaelle,
That's fantastic to hear! 😊 Thank you for sharing your love for the wigs you've purchased from us. We're thrilled that you're happy with your collection and that you've had a great experience with our customer service.
By the way, please remember to check your email for a message from ada@rpgshow.com.
If you ever need anything else or have more wigs to add to your collection, we're here for you! Thank you for being a loyal customer! 🌟
Warm regards,
RPGSHOW Customer Service
Quality wigs for all styles
I have been truly satisfied with all of my purchases from RPG. The quality of the wig is fantastic.
2 juni 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Rosiland,
That's wonderful to hear! 🌟 We're thrilled that you've been satisfied with all your RPG purchases. Quality is at the heart of what we do, and we're so glad that our wigs have met your expectations. Your satisfaction means everything to us!
By the way, please keep an eye out for an email from ada@rpgshow.com. If you ever need any assistance or have more styles in mind, don't hesitate to reach out. We're here to help you find the perfect wig for every look you desire!
Thank you for your kind words and for choosing RPGSHOW! 💖
Warm regards,
RPGSHOW Customer Service
Fan for more than 10 years
I was introduced to RPG more than 10 years ago. Dealing with hair loss is pretty traumatic, but the company has made it easier to handle. The hair (even sale units) is high quality. I order perhaps 2-3 wigs per year, and had only one that seemed over-processed and not up to standard. Customer service is excellent. They respond to questions and issues within about 48 hours. Glad to be a loyal customer.
22 juni 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Vanessa,
It's truly heartwarming to hear about your long-standing support for RPGSHOW! 🌟 Thank you for being a fan for over 10 years and for sharing your experience with us. We understand how dealing with hair loss can be challenging, and we're so glad that our wigs have been able to make a positive difference for you.
We're thrilled that you find our wigs to be of high quality, and we appreciate your feedback on the one instance where the wig didn't meet your expectations. Your satisfaction is our top priority, and we're here to ensure you always receive top-notch products and service.
By the way, please keep an eye out for an email from ada@rpgshow.com. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way! Thank you for your loyalty and trust in RPGSHOW! 💖
Warm regards,
RPGSHOW Customer Service
My head always looks good
I have been ordering from RPG for the past 5 years. I order at least 2 wigs a year. They are phenomenal!!! Never had a problem and I was always able to dye and add the highlights that I like. The quality and care are very good. You can’t go wrong if you’re a wig wearer and very natural looking.
21 juni 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Carolyn,
That's amazing to hear! 🌟 Thank you for being a loyal customer for the past 5 years and for your kind words about our wigs. We're thrilled that you've had such a positive experience with our products and that you've been able to personalize them to your liking. Your satisfaction means the world to us!
By the way, please keep an eye out for an email from ada@rpgshow.com. If you ever need any assistance or have more wigs to add to your collection, feel free to reach out. We're here to help you always!
Thank you for your continued support and trust in RPGSHOW! 💖
Warm regards,
RPGSHOW Customer Service
The best wig and customer service the…
I’ve had the best experience with the RPGSHOW! First, I have been wearing wigs since 2008 due to hair loss. The quality of this wig is the best I have ever seen - it’s real human hair and the stitching and craftsmanship is incredible Also, no shedding!
This company is very customer focused. I had a problem with the original unit and they worked with me - we exchanged photos so they could see examples of what I wanted - to get the wig exactly how I wanted. I highly recommend RPGSHOW for great hair and service!
2 mei 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Meme,
That's wonderful to hear! 😊 Thank you for sharing your positive experience with RPGSHOW. We're so glad to hear that you're delighted with the quality of the wig and our customer service.
Make sure to check your email for a message from ada@rpgshow.com. If you ever need any assistance or have more feedback to share, feel free to reach out.
Your recommendation means a lot to us! Thank you for choosing RPGSHOW! 🌟
Warm regards,
RPGSHOW Customer Service
I love my handband wig because…
I love my handband wig because literally everyone thinks its my real hair! I will be purchasing only from RPGSHOW now.
5 april 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Anita,
That's awesome to hear! 😊 Your handband wig must be truly amazing if everyone thinks it's your real hair! Thank you for your kind words and for choosing RPGSHOW.
By the way, please remember to check your email for a message from ada@rpgshow.com.
If you have any questions or need further assistance, feel free to reach out. Keep slaying with your fabulous new look! 🌟
Warm regards,
RPGSHOW Customer Service
False advertisement. Wrong item
It was not blonde atall!! I received a black / orange golden coloured curly wig which I was extremely upset about after waiting a long time to receive it. I had to send it back to China to get a refund. Still waiting for return postage refund to come through. I ordered it as it looked just like my natural hair before I lost it so I was super excited but I wouldn't buy anything from this company again after such huge disappointment. Due to Paypals currency exchange from dollars to GBP, I received £26 less than I paid which isn't ideal either!
17 juni 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Diane,
I'm truly sorry to hear about your disappointing experience. Your feedback is valuable to us, and we apologize for the inconvenience you've faced.
We understand the frustration of receiving a product that didn't meet your expectations. Rest assured, we're working to resolve the issues you met promptly. Could you please check the email from service@rpgshow.com? We appreciate your patience and understanding during this process.
If there's anything else we can do to assist you further, please let us know. Your satisfaction is important to us, and we aim to make things right for you. Thank you for sharing your concerns with us.
Warm regards,
RPGSHOW Customer Service
RPG never miss !!
RPG never miss !!! I’ve been buying units from this company for over 15 years. Never have any complaints great hair, love RPG
15 juni 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Hi dear,
We love hearing that! 🌟 Thank you for your loyalty and kind words. Your support means everything to us! Here's to many more years of fabulous hair with RPG! 🎉 Thank you for being a part of the RPG family!
Warm regards,
RPGSHOW Customer Service
Best quality wigs
I have been purchasing wigs from RPG show for over 15 years.. Honestly I think they have the best quality wigs I’ve seen.. If there is ever an issue they are always willing to help.. Just purchased 2 units last month and they are definitely gorgeous wigs. Very natural look with great quality hair.. Thanks for always giving us your best..
5 juni 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Kimberly,
That's amazing to hear! 😊 We're thrilled you've been with us for over 15 years and love our wigs.
Your support means the world to us! If you ever need anything, we're here for you.
Enjoy your gorgeous wigs! 🌟 Thank you for your kind words!
Warm regards,
RPGSHOW Customer Service
Disappointed
Unfortunately, I am extremely disappointed. I am bound to a wig for health reasons and have been shopping regularly at RPG for 7 years. The hair quality was not the best, so I had to order a new one twice a year because the hair started to knot a lot and was simply no longer supple, usually after just 3 washes. I have had such a bad experience with the last three wigs I ordered since last year. With one of them, the hair loss was so extreme right from the start that she lost a lot of hair and also developed real holes on the top of her head after just one month. The customer service realized that it was a production error and only offered me a voucher of 300 dollars, the wig cost about 450 dollars. I then ordered another one. She didn't have extreme hair loss but the same thing happend again on the top of her head. There are extremely large holes, you can imagine it like circular hair loss but with a wig. I've had good experiences with customer service over the years, but I can no longer accept receiving a voucher that doesn't even cover the value of the wig. Especially as this is not due to my care but to the extremely poor quality. I was able to overlook the poor hair structure, but I can no longer wear the wig if the hair is loose at the top of my head. In the meantime, I'd rather buy a wig for €1000 instead of this one, which costs less but only lasts 2-3 months if worn regularly. I am very disappointed as I was a loyal customer and would have liked it not to have come to this.
8 augustus 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Mari,
I am truly sorry to hear about your disappointing experiences with our wigs. Your loyalty and satisfaction mean a lot to us, and it's disheartening to learn that the quality of the wigs you've received recently has not met your expectations.
If you're comfortable with it, could you kindly provide us with your order ID or email address? Alternatively, sharing your feedback directly with our Customer Service Manager via email tina@rpgshow.com. Our manager will personally look into this matter and see how we can make things right for you. Your satisfaction is our top priority, and I will do my best to find a suitable solution that addresses your concerns and ensures your happiness with our products.
Thank you for your continued support and for sharing your feedback with us. We value your loyalty as a customer, and we are committed to resolving this issue to your satisfaction.
Warm regards,
Customer Care Team
RPGSHOW
first time buyer
My POV: i'll start with what went well then move on to even better ifs. after waiting 56 days to receive the wig, im enjoying wearing the unit, the style and color are well done. i did a custom unit with a closure and mesh ventilated cap first wig purchase from rpgshow, csr was very responsive to my emails, ,desires and questions they had tremendous patience with me. ive shared some feedback directly with the back office for improvements. my experiences thus far have been good.
i must say im alarmed by the poor reviews i had no idea there were so many negative feedbacks about this brand. my experiences were really really good. ADA i think shes the best💕 she follows up and seems to care about my satisfaction. there's no option to upload photos or i would
30 december 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Melanie,
Thank you for sharing your positive experience with us! We're thrilled to hear that you're enjoying your custom unit from RPGSHOW, especially the style and color. We're delighted that our customer service team, particularly ADA, provided you with responsive and patient assistance. Your feedback is greatly appreciated, and we're glad to hear that your experiences with us have been good.
Regarding the negative reviews, we understand your concern. Rest assured, we take all feedback seriously and continuously strive to improve our services. We're grateful for your support and trust in RPGSHOW.
If you have any further feedback or questions, please feel free to reach out to us. We're here to ensure your satisfaction and provide you with the best experience possible.
Warm regards,
RPGSHOW Customer Service
Wig looks nothing like on Photos/Videos
This company is a complete scam! I specifically researched the wig I wanted to order beforehand. I watched several YouTube videos from paid influencers and then decided on a wig that was in stock. Strangely, after the purchase, my wig was not shipped immediately but only after I inquired, a week later. Unfortunately, I had to pay 13€ customs fees for FedEx to deliver the package to me (I live in Germany).
Finally, I received the wig, and what can I say... it does not look anything like the product pictures and videos. The base color was not an ash brown but rather quite reddish. The cut was completely frayed and crooked, the blonde highlights were very thick and partially incorrectly placed. Additionally, the blonde highlights were not properly toned, as some areas looked simply orange. The knots were not bleached, and I didn't have the option to choose that for my wig model, so I assumed that for 560€, the knots would be bleached as standard. Overall, the hair feels very damaged, and you can tell it is cheap hair of poor quality.
When I requested a return through customer support, they first rudely blamed me for not being satisfied with the wig. 1. The color varies depending on the screen, and 2. every wig is styled by hand, so it looks different. 3. I did not select the "Deep Bleach" option. Afterwards, they offered me $50 to have the wig color corrected at a hairdresser and a coupon code for my next order as compensation. They really tried everything to prevent me from returning the wig. Extremely unprofessional behavior from the company. If a customer is unhappy and can prove it with pictures, they shouldn't be so rude and make such silly compensation offers! For $50, I might have been able to fix the cut a little at the hairdresser, but nothing more. For this color disaster, I would have had to pay at least 200€ to fix it at a hairdresser, and many hairdressers in Germany are reluctant to dye wigs.
When I declined all these offers, they finally sent me the address details, and I have to pay for the return shipping to China myself because they do not offer a free return label. Shipping from Germany to China with tracking costs 46€!!! And I will not get that refunded.
I received my refund from RPGShow quickly, but unfortunately, due to PayPal's currency exchange from dollars to euros, I received 50€ less than I paid. Strangely, this has never happened to me before with PayPal, even though I have ordered in dollars or pounds many times. Overall, I lost €109 on this order and will never get it back. It was the biggest mistake to order from this company.
RPGShow has been the biggest waste of time and money ever. Better buy wigs from Hairvivi or even Shein—both have better quality than this scam company. The influencer ads on social media are fake; as a regular customer, you get a completely different quality.
31 maart 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear S.H.,
I'm truly sorry to hear about the disappointing experience you had with RPGShow. It sounds like you encountered several issues throughout your purchase journey, from delays in shipping to receiving a product that did not meet your expectations in terms of color, quality, and craftsmanship.
Your detailed feedback sheds light on the challenges you encountered, and it's important for companies to address such issues promptly and effectively to uphold their reputation and ensure customer satisfaction.
If you're comfortable with it, could you kindly provide us with your order ID or email address? Alternatively, sharing your feedback directly with our Customer Service Manager via email tina@rpgshow.com could greatly assist us in comprehending and resolving these concerns, enabling us to enhance our products and services.
We genuinely value your input and are committed to addressing this matter effectively. Your prompt assistance in providing the correct order details and contact information would be greatly appreciated.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Customer Care Team
RPGSHOW
I would avoid this company
I would avoid this company, poor costumer service. Messaged about adding colour to my wig, they sent a link to pay the extra fee but when I got the wig it was not coloured. I contacted costumer service multiple times re refund for the fee I paid for colour as it was not done. They completely ignored my messages. Poor customer service, lack of integrity of a company. Avoid!!
1 augustus 2024
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Liz,
I'm sorry to learn about your recent experience with our customer service.
At RPGSHOW, we have a proud history spanning 19 years, and we are committed to the satisfaction of each and every customer. Your feedback is crucial to us as we strive to enhance the shopping experience for all our customers.
We attempted to locate your order using the information provided, but it appears that the order number 501107066 might be incorrect, preventing us from reaching out to you directly to investigate and address the issue. If you could kindly provide us with the accurate order number or email associated with your purchase, or sending your feedback directly with our Customer Service Manager via email tina@rpgshow.com,we would greatly appreciate it. This will allow us to investigate the matter further and work towards a resolution that meets your expectations.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Warm regards,
Customer Care Team
RPGSHOW
Use to be good but nowadays RPG Show…
Use to be good but nowadays RPG Show has poor Quality, poor Color, poor Styling/cut. And to add insult to injury. They are still charging the same exorbitant prices for a much lower quality product.
1 maart 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear T&M Wenberg,
I'm sorry to hear about your recent experience with RPG Show. It's disappointing to hear that you feel the quality, color, and styling/cut of the products have declined.
If you're open to it, could you please share your order ID or email address with us? Or sending your feedback directly to service@rpgshow.com could really help us better undestand and address these concerns and work towards improving our products and services.
Thank you for your understanding and patience!
Warm regards,
Customer Care Team
RPGSHOW
Great wig with great quality along with great customer service
I'm very pleased with the custom made wig from RPG. I appreciate the highly responsive and consistent customer service throughout the process.
The color and wig are lovely. I purchased an afro curly full lace wig with the name Diamond in it.
1 april 2025
Review zonder uitnodiging
Antwoord van RPGSHOW.COM
Dear Portia,
That's wonderful to hear! We're thrilled you're happy with your wig, Dyamond001.
Your satisfaction is our priority, and we're delighted you had a positive experience with our customer service team.
If you have any more feedback or questions, feel free to share!
Warm regards,
Customer Care Team
RPGSHOW
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