Rubber Roofing Direct Ltd Reviews 

Quick service and very easy to order on line.

I run a tree and garden services business and opened a trade account with Rubber Roofing Direct in November.

I first placed an order of just over £520 at full price. Afterwards I noticed they offer trade discounts, so I applied for a trade account. Once it was approved, I emailed them before the order had been shipped asking if they could apply the trade pricing to that order. I was told they couldn’t and that the discount would only apply to future orders. It was only when I replied saying I would just cancel and re-place the order that they then agreed to refund the “trade discount difference”.

I then had to chase this discount for weeks by email. In the end the trade discount they worked out was only about £14 on a £520+ order, which felt pretty poor, and it took multiple credit notes and follow-ups before it was finally refunded back to my original payment method.

Delivery was just as frustrating. The order turned up in multiple parts, the rubber itself went missing and I had to wait ages for it to finally arrive, which delayed my job.

Overall I came away feeling like they are not interested in new trade customers. The whole experience felt disorganised, slow and not transparent, and I’ll be looking for a different supplier next time.

Good seller, timely delivered. Great product. Advise.

Ordered on website and then picked up 2hrs later very easy

Speedy delivery, great product

Very good quality products arriving before estimated delivery date.
Easy to order and pay via their website.
Definitely worth a 5* rating but just had a slight hiccup with the IT. The autofil on the delivery address kept putting the wrong address but the correct postcode. Called customer services who corrected the address and email confirmed.
The products and delivery were spot on. Would definitely order products from this company again.

Easy to order send it quick
No nonsense

Delivered on time, everything I need for my garage roof

Ordered rubber roof kit which arrived very quickly. As a DIYer watched the training videos provided and found the products supplie to be very good quality and found the installation went smoothly. Very satisfied.

What a great finish to my newly built shed
Delivery time was unbelievably quick
The quality of the materials was superb
The ease of installation was remarkable

From start to finish, this company has excelled. The staff are so friendly and helpfull and the product is superb. I have made a few mistakes being my first time but the technical expertise from the company have made life easy for me as they are so helpful.

Its a great company and I would not hesitate to recommend them.

Good products
Good price
Quick delivery

Good service

I ordered what I presume was a relatively small piece of rubber (2.6x4) for a campervan roof. It was well packaged on arrival. Unfortunately when I opened it the roof was wet and dirty throughout, with large wood flakes and lots of left over tape from it being previously packaged. It was clearly a piece that had been returned to the company by a previous customer. Given the state of it, it clearly hadn't been checked for damage or suitability to resell.
I emailed the company with my concerns, they first tried to blame the courier, but this couldn't have been the case. They ignored the points I raised, but did offer to send another piece. This was unfortunately more inconvenience than I could bare, so I cleaned the rubber and inspected it for damage. I installed it with the provided adhesive, no concerns.
Very disappointed to have paid full price for a secondhand piece and then receive deceptive customer support.
All of the rubber roofing companies seem evenly priced, so I would advise to skip this one and hope that the others are more reputable.

Prompt delivery and easy to order

Good product, delivered on time, website makes ordered process simple. Vey happy.

One click on Sunday evening and goods arrived lunch time Tuesday!

Good website and roof calculator. Everything I needed delivered within few days. Csnt fault the company. 10/10

Good prices and the site is easy to use and order from. The staff were very helpful when I needed.

Easy to order. Straight forward delivery