Rugby Heaven Reviews 

Very fast delivery and excellent communication.

I would have expected the badge to be embroidered not printed for the cost of the shirt very disappointed

Parcel not received!!!! - Rugby heaven customer services replied to my email once and have not had a response since.
Royal mail tell me to contact rugby heaven and rugby heaven tell me to contact royal mail. No one wants to take accountability or help.
After lots of exhausting chasing Royal mail finally said they will look in to it but im not getting any hopes up this was part of a birthday gift which has now been and gone…. No item - no money back, absolutely disgusting.
Luckily my order was only approximately £11 (which im still going to lose by the looks of it!!!) but I would not rely on delivery of anything expensive. Absolutely Abysmal service- they have their payment so they just don't care.
I strongly advise to Avoid delivery option. Pick up from store. Thanks for nothing Rugby Heaven !

Fantastic quality amazing item that was delivered quickly. Thank you so much.

I ordered 2 vests costing £52.98. One vest (Patagonia Gauchos Men’s Rugby) was sized XL. The other (Oxen Army ARU Fiji Men’s Training Vest was sized 2XL. The XL fit fine. The 2XL was actually smaller than the XL so clearly the sizing was out and hence was too small. I requested an exchange and given how the sizing was incorrect, I would have expected Rugby Heaven to do the decent thing and cover the return postage costs. They refused to take any responsibility and refused to cover the postage - no explanation. Total lack of accountability and customer service!

Quick delivery, too quality item very happy

Less than 2 months after purchasing a pair of trainers the soles are almost worn out at the front - I contacted customer support last week and was asked how many miles I had walked - I’ve heard nothing back since, despite responding and sending another email. I’ve bought vastly cheaper trainers previously and never had this issue in such a minute amount of time; I don’t use them for running/ jogging and wouldn’t in a million years expect such short term use out of a pair of shoes that cost £121.50! I’d have to run 20 miles a day for that kind of wear, and Forest Gump I am not!

Shoes delivered quickly and safely. I’m happy with my purchase and the price I paid for them!

Great service
Absolutely loved the shorts and vests just what I was looking for great price and great quality products thanks

Great range of products and fast delivery

Amazing so comfy I would buy a million if I could

Such a great company to deal with. Ordered the wrong size. Contacted customer service. Given a number of options to either exchange or be refunded. I chose to go to the store in Cardiff for an exchange and absolutely no issues at all. In and out in under 5 mins. The top I bought was great as well. Highly recommend this company

Really good service, very fast delivery.

Excellent, fast, efficient service, many thanks

I ordered a pair of ASICS Novablast 5 men’s running shoes cost £135. The order was processed quickly and posted with tracking info. The purchase and delivery was as expected.
Unfortunately, I only ran three times in them and then had to rest due to an injury. I’d noticed at this point that one of the four seams on the top was not stitched as tight as the other three and as a result the internal white foam was exposed about 5mm. Not only that but one of the shoes was creaking when I walked (although it’s currently stopped).
I videoed the creaking and photographed the seam and sent them to Rugby Heaven. In turn they asked me to post them back to them for “inspection”.
After inspection Rugby Heaven said “We dont believe the noise is the fault of the shoes, I am afraid” and “The issue you're referring to with the fluff isnt a fault of the shoes I am afraid”. They went on to say that they had checked various boxes at their end and that’s how they make the shoes. So despite three of the four seams not exposing the internal foam apparently the seam is a design of the shoe.
As a result they stated the shoe was fine and sent them back to me.
I’ve kept this review to facts as they happened. So I’d guess that if you would be happy paying £135 for a shoe that creeks and has one seam with exposed foam, Rugby Heaven is the company for you. If like me you feel this is poor customer service and not the standard I’d expect from a decent company, probably best to shop elsewhere.

Delivered products on time. Products how they were described. Good value for money. Would use again.

Bit pricey. But good quality.

Being very tall a carrying a bit of extra beef I needed a big size so to see it stocked was a big plus. The delivery was made well within the time stated which was good too so all in all very satisfied.
The challenge for Rugby Heaven now is to push the manufacturer into creating big sizes of all the Lions T-shirts, polo shirts and tops so we can support the team properly

I’ve been a loyal customer of Rugby Heaven for years, but my recent experience has really changed my view. I bought two pairs of rugby boots after being explicitly told by a staff member that I could return one pair for a cash refund as long as it was before January 5th. Based on this advice, I made the purchase.

When I later tried to return one pair, I was told that cash refunds weren’t allowed after 7 days — something I was never told at the time. Management refused to acknowledge the key issue: I was misinformed by their own staff, and they won’t accept any responsibility for it.

Instead of a refund, I was offered a credit note or a discount on a future purchase — neither of which are useful to me at the moment. This wasn’t a misunderstanding on my part — I asked clearly before buying, and was given false information.

Really disappointing customer service, especially from a shop I’ve supported over the years. I won’t be returning.

Well we found a Worcester warriors hoodie, which was very hard to find, so that’s a plus, and it was shipped instantly so we got it 4 days later. Great.👍👍