Transaction avec Runrug. Com excellente. Reçu le colis très rapidement malgré un petit souci avec le transporteur pour des frais de douanes rapidement solutionner avec Runrug qui a remboursé avant mêm... Toon meer
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Lees wat reviewers zeggen
Ordered 3 separate runrugs on Monday morning, and they were at my door Wednesday lunchtime. Great job especially living in the North of Scotland. Fitted 2 of them already and I am very impressed wit... Toon meer
First class speedy service. They were happy to supply our hall runners in a personalised size. They acknowledged email with a telephone call to confirm our requirements. We were kept updated on th... Toon meer
I was unable to qualify for the SALE FIVE or TAKEFIVE discount so emailed in to runrug. Joe Broomfield responded saying he couldn’t either! Is this deliberate on run rugs behalf ? Advertising discount... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We offer FREE delivery/shipping and FREE, easy returns on all orders - Worldwide! What makes runrug.com unique is that our hall and stair carpet runners are available in multiple different lengths and widths and we have over 500 different designs. With our first class customer support, superb quality assurance, fully tracked shipping service, choice of multiple different lengths and various widths, over 14,000 positive reviews & a 30 day free returns policy........runrug.com really are the World's market leaders for any length carpet runners.
Contactgegevens
84A FREEMAN STREET, DN32 7AG, GRIMSBY, Verenigd Koninkrijk
- 01472 287044
- help@runrug.com
- www.runrug.com
4,1
Goed
16K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All good
I ordered a specific size runner for my hall. Arrived 2 days later. Very happy with it.
19 augustus 2026
Review zonder uitnodiging
Really poor rugs
Really poor rugs. The ends arnt in a straight line there very wonky look awful . Trust pilot needs to update their website so you can upload pictures . Really expensive for the quality light weight and not a straight edge to be had I think they buy metres of the material and then cut and edge it themselves which there doing a terrible job at, first rug I ordered wasn’t the size it was few inches too short . Second one Is slightly longer than needed and really wonky . Avoid
13 juni 2026
Review zonder uitnodiging
Just fabulous
Just fabulous - the site is easy to navigate the choice incredible. Quality superb. My husband does not have much ‘vision’ of what something will look like so I ordered a sample. Came very quickly, he still didn’t get it 🤣 so ordered anyway. Came very quickly, looks amazing delighted thank you.
11 april 2026
Review zonder uitnodiging
Great Customer Service
16 april 2026
Review zonder uitnodiging
No phone lines
So disappointed. Seen great reviews on here. Phoned with a query about sizing of a hall runner that we had bought a sample of. Had to leave a voxmail and was told someone would ring us back as this info was important to what purchase we would make. 2 days later radio silence so now we have missed the Easter discounts😢
29 maart 2026
Review zonder uitnodiging
Antwoord van runrug.com
Hi Sharon,
Thank you for your message and I am sorry to see that we missed your call. We do look to call back all of our customers so I want to apologise that we had not come back to you yet.
However, our Easter sale has not ended and we are still able to support with your order at a discounted rate! If we can help at all still please do not hesitate to email us at help@runrug.com.
Thank you.
A caring helpful company
I’m a 82 yo dinosaur with websites but, this company came to my rescue via an employee Adelaide Fletcher , this great ambassador for this company did all the donkey work making the ordering and purchase of a beautiful runner an easy and a pleasurable experience , what a truly lovely helpful and caring company to use with outstanding support for people like myself
28 januari 2026
Review zonder uitnodiging
Antwoord van runrug.com
Thank you so much for taking the time to leave such a wonderful review. We’re truly delighted to hear about your experience and that Adelaide was able to support you so thoroughly.
Adelaide will be absolutely thrilled to know her care, patience and dedication made the ordering process easy and enjoyable for you — she’s a real credit to our team and a fantastic ambassador for our company.
It means a great deal to us that you felt supported and well looked after, and we’re so pleased you love your runner. If we can ever help you again in the future, please don’t hesitate to get in touch — we’d be more than happy to assist.
Kind regards
runrug.com
Hallway runners and doormats
Picked a couple of samples to choose the best one for my hallway. Happy with the quality of the runner and mats. Nicely finished, lays flat, pretty good delivery. Would use again.
2 december 2025
Review zonder uitnodiging
Antwoord van runrug.com
Thank you for taking the time to leave such a great review. We’re really pleased to hear that the samples helped you choose the right option for your hallway and that you’re happy with the quality, finish, and how the runner and mats lay. It’s also great to know delivery met your expectations. We truly appreciate your feedback and look forward to welcoming you back again in the future.
Unterbelag zerfällt nach ca. 6 Jahren
Hallo, vor ca. sechs Jahren habe ich eine hochpreisige Hug rag-Fußmatte für den Flurbereich in einem Mietshaus im 4. Stock für mein Singleappartment bestellt. Ungefähr einmal im Jahr wasche ich die Matte mit einem Biowaschmittel bei 30⁰. Bei der letzten Wäsche blieben lauter schwarze Krümel in der Waschtrommel zurück, die sich nur mühsam entfernen ließen und bei nachfolgenden Wäschen immer noch Reste zu finden sind. Der Unterbelag löst sich also trotz wenig Beanspruchung langsam auf. Ansonsten bin ich sehr zufrieden mit der Matte: sie liegt gut auf, nimmt den Straßenschmutz gut auf, das zeitlose Design, die Größe 75x50cm deckt den Türbereich gut ab.
Bei mir tauchen Zweifel auf, ob die aufwendige Bearbeitung von Autoreifen zur Herstellung des Trägermaterial dieser Fußmatten, wirklich noch als ökologisch bezeichnet werden kann. Trotzdem überlege ich mir eine neue Fußmatte von Hug rag zu bestellen, weil ich vom Design her nichts gefunden habe, was mir besser gefällt.
18 januari 2026
Review zonder uitnodiging
Antwoord van runrug.com
Hallo Rika,
vielen Dank für Ihre Nachricht. Ich habe versucht, Ihre Bestellung zu finden, damit wir Ihnen bezüglich des Produkts weiterhelfen können.
Leider waren unsere bisherigen Läufer nicht maschinenwaschbar. Daher löst sich die Rückseite möglicherweise langsam auf.
Wir bieten nun eine Auswahl an maschinenwaschbaren Läufern auf unserer Website an. Schreiben Sie uns einfach eine E-Mail an help@runrug.com, und wir beraten Sie gerne zu den passenden Modellen.
Poor quality hall runner
Poor quality hall runner
Would have been poor at half the price
Would not shop with Runrug again
18 december 2025
Review zonder uitnodiging
Antwoord van runrug.com
Hi Irene,
We're really sorry to hear that your hall runner didn’t meet your expectations. This is definitely not the experience we want for our customers, and we completely understand your disappointment.
We take product quality seriously, so your feedback has been shared with our product and quality assurance teams for review. We'd love the chance to put things right — please feel free to get in touch with our friendly customer care team at help@runrug.com, and we’ll do our best to resolve this for you.
Thank you for giving us a try, even if we didn’t hit the mark this time. We appreciate the feedback and are always looking for ways to improve.
THRILLED TO BITS WITH MY PURCHASE
I have been eagerly waiting your request to submit a review on my purchase (Bombay Graphite runner). I would sum it up as I love it, love it, love it. Thrilled to bits. The quality of the runner is amazing and the various shades blend in so well with my kitchen. Thank you so much for everything - excellent customer service throughout the process and quick delivery even though the size I wanted was out of stock at the time of my order. Thank you RUGRUN - I award you 10/10 as well as a 5 star rating.
25 november 2025
Review zonder uitnodiging
Antwoord van runrug.com
Hi Lee,
Wow — what a wonderful review to receive! We're absolutely thrilled to hear how much you love your Bombay Graphite runner 🖤 It’s great to know the shades blend perfectly with your kitchen and that the quality exceeded your expectations.
Thank you so much for taking the time to share your experience — and for your 10/10 and 5-star rating! We’ll be sure to pass your kind words on to the customer service and dispatch teams too — they'll be over the moon.
If there's anything else you need in the future, we’re always here to help.
Warmest wishes,
The Runrug Team
Not worth the money
Not worth the money, poor quality and lightweight - would not buy from these again.
28 november 2025
Review zonder uitnodiging
Antwoord van runrug.com
Hi Caz,
We’re really sorry to hear that you were disappointed with your purchase. This certainly isn’t the experience we want our customers to have, and we understand how frustrating it is when a product doesn’t meet expectations.
We’d genuinely appreciate the opportunity to look into this for you and see how we can help. Please feel free to contact our customer care team with your order details, and we’ll do our best to resolve this for you.
Thank you for taking the time to share your feedback — it helps us review and improve our products going forward.
Kind regards,
The Runrug Team
My order
Ordered a runner from this company and paid next day delivery for this. They later emailed me stating the last one in stock was damaged and there were no others, how would I like to proceed. I’ve had no correspondence from them in over 2 weeks now despite emailing and enquiring to them and doesn’t look like I’ll be receiving the purchased item
1 oktober 2025
Review zonder uitnodiging
Antwoord van runrug.com
Hi,
We’re really sorry for the frustration and disappointment caused — this is absolutely not the level of service we aim to provide.
You’re right to expect clear and timely communication, especially after paying for next day delivery. We apologise that the last item in stock was found to be damaged and, more importantly, that you haven’t received a follow‑up response since. That’s not acceptable and we understand how concerning this must be.
Please contact our customer care team directly at [insert contact email or phone number], or send us a private message via Trustpilot with your order number, and we’ll make this a priority to resolve — whether that’s arranging a replacement, offering an alternative, or issuing a full refund including delivery.
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience caused.
Kind regards,
The Runrug Team
Great product & customer service
A great product and fantastic customer service. Love that you can choose the size of the rug.
15 oktober 2025
Review zonder uitnodiging
Antwoord van runrug.com
Thank you so much for your lovely feedback! We’re so pleased to hear that you’re happy with both the product and our service. Being able to choose a custom length is something we’re really proud to offer—so we’re thrilled you enjoyed that flexibility!
—The Runrug Team
Antwoord van runrug.com
Thank you so much for your kind words! We're thrilled to hear you had a great experience with both our products and service. It means a lot to us that you'd choose Runrug again — we’ll be here whenever you need us! 😊
—The Runrug Team
Ridiculous packing method.
Received my rug quickly and everything is fine BUT why on earth do they roll their rugs with the good side rolled up inside the roll. My rug has a strong gel/rubber backing which means the rug is quite stiff so on unpacking it, it was totally curled up the wrong way and is like a cylinder which is impossible to straighten. I’ve had to reverse the way it’s rolled and tie it up with string to hopefully achieve a rug that will lie flat . A totally ridiculous way to pack rugs . Just roll them up with the good side on the outside of the roll so that it lies flat to the floor when it’s straightened out .
3 oktober 2025
Review zonder uitnodiging
Antwoord van runrug.com
Thank you for taking the time to share your feedback — and we're glad to hear your rug arrived quickly and in good condition! 😊
We completely understand your frustration around the way the rug was rolled. Our packing method is designed to protect the surface during transit, especially for runners with delicate patterns or textures. That said, we appreciate that this can make it tricky to lay the rug flat straight away — particularly with gel or rubber backing.
Tying it reversed, as you’ve done, is actually a great way to help it settle faster, and it should begin to lie flat naturally over a short time. That said, your suggestion is noted, and we'll certainly pass this feedback to our dispatch team for review. We're always looking for ways to improve our service.
If the rug still isn't behaving after a few days, please reach out to our team — we’ll be happy to help further.
Love it
Lovely runner bought for my newly decorated hallway. Doesn’t slip at all. I love it
26 september 2025
Review zonder uitnodiging
Worst company ever!
Worst company ever!
Called them to advise the runner they sent is all freayed and the design is all miss aligned and they asked for pictures - they were sent and was advised I would get a refund and not to bother sending back just discard which we done.
Now as they got a charge back they sent emails etc etc but have not bothered with me since.
Shocking customer service will never be back...
18 september 2025
Review zonder uitnodiging
Rating them 2 stars because they use…
Rating them 2 stars because they use DHL as courier.
DHL have never delivered a parcel in their entire companies existence.
Stop using DHL to fulfill your deliveries.
23 september 2025
Review zonder uitnodiging
Beautiful tartan stair runner. …
Firstly I didn’t get confirmation email so called and they explained PayPal issue but found my order and put it through. Came quickly. Once received I felt I had ordered too wide so called and explained I wanted a narrower size and had a fitter booked for 2 days time. They sent me returns instructions. I phoned with returns code and they sent the new one out immediately. I received the next day. Looks great now laid. Good quality and true to pic. Bought the 13 stair gripper and underlay pack too. Everything needed. Excellent service.
27 augustus 2025
Review zonder uitnodiging
Ordered a runner for hallway and the…
Ordered a runner for hallway and the quality is superb. Bouncy, soft and at first thought expensive when buying but when receiving was worth every penny. Delivered on time, kept me informed. Well done rugrun. Would definitely recommend.
16 juli 2025
Review zonder uitnodiging
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