runrug.com Reviews 

Excellent company to deal with. I couldn't have asked for better support from Customer Services, shoutout to Joe. I ordered from Spain and had it delivered to a friend in the UK. It arrives next week, can't wait.

Unfortunately not a great experience at all.
First paid for fast delivery to then be told the aisle runner they had was damaged and wouldn't be sent to the following week.
I did eventually recieve it but it was delivered bent in half and as there is no protective roll inside it was damaged on arrival. I emailed them straight away along with photos but no response. I then received an email the next asking me for a review so I emailed again. Their response was they knew nothing about any damage and hadnt had the email ( despite that email containing the chain of emails including the one about the damage) I responded and pointed that out- again no response. We are now roughly a month later. Still no response.
When rolling out the aisle runner the damage feom it being bent in half was evident as all along the middle wasn't flat and was all crumpled up and it looked terrible . As soon as the protective film came off it was even more obvious and as soon as anyone walked on it from the wedding it was covered in footprints that can't be cleaned off. I buy alot of aisle runners and for almost £300 this was worse than the disposable cheap £60 aisle runners from amazon. This could only be used more than once if a) it wasn't bent on delivery but more importantly it could only be used again for more than one wedding if every single guest took their shoes off. If you're looking for a mega expensive disposable aisle runner and appaling non existant customer care then look no further runrug is the place to go.

Blown away with this store!
I've been looking for hall runners for over 2 years for my 3 way hall. One requires a small runner, one medium and one long. No store can accommodate unless outrageously priced custom lengths are ordered, even then options are terrible. I have a rescue bird, getting on in years, who needs frequent cleaning after, though he tries to be good. So I wanted something where cleaned spots blend in well. runrug.com WHERE have you been all my life?
I usually choose wool but carpet wash machines don't do well with wool, Shark even say 'not suitable for wool' on their machines. So I went for synthetic as I've had before and it looked beautiful and washed well. runrug had many options at varying prices. I chose a good name brand which was more expensive than similar choices they offer. Cost more than the wool I usually buy. I can understand why with the quality. On the store images the rugs looked great but was the size options which really amazed me. The 3 sizes I chose (out of dozens of options) were on my floor in less than 3 business days AND looked exactly as they do on store images. No photoshopped messing about with images - what you see is what you get! I've already done a few spot cleans and you cannot tell at all with the pattern & the material with lovely cosy pile to sink my feet into. Feels just like wool, in fact better!
I hope runrug.com is around for many many more years.

I am over the moon with the hall runner and door mats ordered from Runrug. Delivery was super fast and the rugs are beautiful. Great quality matched by great service, and with a discount too. Would thoroughly recommend this company.

The runner sold as a wedding aisle runner has stains that will not come out & a hole after 1 use! Totally not fit for purpose. A very expensive mistake. Runner cleaned twice as advised by company but still stained - not hard wearing at all.

I was unable to qualify for the SALE FIVE or TAKEFIVE discount so emailed in to runrug. Joe Broomfield responded saying he couldn’t either! Is this deliberate on run rugs behalf ? Advertising discounts that don’t go through ? So Joe applied discounts for me . Great I thought . However I was charged £15 delivery for 3 samples . Runrugs policy on Trustpilot says free shipping worldwide. A previous sample I ordered shipped for free so I don’t understand why I had to pay shipping this time. Very disappointed with the charging structures of runrug which seem to change when discounts are advertised.

This is the second time I have used Runrug and have experience poor delivery of the paid for items. I am currently waiting to hear back from a manager on where my item is from the supplier. There seems to be a lack of knowledge when their suppliers have the goods that are on their website.

Ordered 3 separate runrugs on Monday morning, and they were at my door Wednesday lunchtime. Great job especially living in the North of Scotland. Fitted 2 of them already and I am very impressed with the quality of them.
I'm a joiner and fitted them myself with the help of the guides runrug post on YouTube.
I would highly recommend runrug. 5 stars easily.

Over priced! Not good quality as rug started turning up at the corner after a few weeks. I had previously requested to return 2 smaller items but they didn’t want them back and offered a refund and for me to dispose of the items. I never received the refund. I rang up and informed them that I haven’t received a refund and they assured me that it is being processed. 3 months in and I still never received it!

Top marks for very quick help in sorting a delivery misunderstanding. Great customer service and would recommend Runrug,

I had my runner made to measure size,I was really happy with service ,it was quick and efficient.
I would recommend to anyone all day along!

Excellent comms, delivery on day expected, fantastic quality for half price or other online companies. Very happy

Bought 2 hall runners, great quality and fit perfectly. We would happily use this company again.

Terrible customer service
I ordered a runner rug from them waited over 7 weeks and called them to see what was taking so long for our order. They said sorry it's out of stock. No notice from them for 7 weeks. I asked which ones were in stock and then we agreed on a substitute. Just got it 3 months later. This is not a way to do business. No calls, no texts, no calls, No communication at all. Very unprofessional. Finally got a runner I don't like and it is so thick it is impossible to attach to my stairs as it is not flexible at all.

J'ai payé la livraison alors que celle-ci était censée être gratuite et aucun écoute de la part du service client

I bought a long hallway runner, which had been difficult to search for so I was relived to find one. Great product, quickly delivered, very good quality for the price. They offer a huge variety, the online description of the rug is true as is the colour in the photos. Would buy again from them.

Aztec runner (red) Great service from this supplier, good communications, well packaged, rug is nice colour and quality.
Will definitely shop again with them.

Excellent customer service. Fast delivery. The carpet runner is great quality with good value for money. There is plenty of choice on the website with easy navigation. Overall extremely happy.

My stair runner arrived within 2 days nice quality very pleased with it

Ordered a new hallway runner. Dispatched quickly and arrived in 2 days. Superb service and quality.