Safelincs Reviews 

Great price. excellent delivery service.

Great service - prompt delivery

Always delivered a good service and willing and able to provide appropriate advice and guidance.

I still have not received what I ordered a few weeks ago

I had very good service from Safelincs. The ordering process was easy and my parcel arrived on time.

I was amazed that my order was delivered free the next day

Fast, efficient service and delivery.

A good selection of detectors, delivered promptly as per order. Order was to replace my old life-expired detectors. A few of these had failed before the warranty expired and Safelincs sent replacements at no charge by return of post without quibbling.

Easy to navigate, made ordering easy

Ordered a carbon monoxide detector, as a replacement for an old unit. The item arrived as expected, but was slow to be sent. The batteries included were loose, Duracell. (Not Kodak in sealed plastic). When inserted, the fault light came on and the unit alarmed repeatedly, I checked the batteries they show full charge. I contacted the company, with these details no reply until the end of day 48 hours later. I had initially asked for a refund or replacement. The response asked what I wanted, so I replied refund. I received a response today, Monday, asking for batch numbers and photographs. Surely this could have been requested in the initial message? I have now contacted eBay to request a refund. Looking at other reviews I found similar problems with other customers. Given the poor attitude and slow response I have bought a similar item, same brand, from a local shop, with batteries sealed in plastic, it worked immediately.

Great company, and speedy delivery of products. No hesitation in recommending or using again.

Terrible experience with Safelincs. Cancelled my order because after 15 days it had not been dispatched. Emails went unanswered, and have still not been answered to this day. Had to go onto their online chat to twist their arm into giving me a refund. I don’t know how they received such a good rating on trustpilot, but right now in April 2026 this company is completely dysfunctional and unprofessional.

Order arrived as advised, unit fitted perfectly to old base, charged up and regular test works. Unknown is what happens if there is a real incident and I’m hoping that will never be tested.

Really helpful, knowledgeable of their products and relevant regulations which made the whole process easy, hassle free and useful!!

I made a mistake during the on line ordering process, I telephoned and was both surprised and delighted when the 'phone was answered by a human being. The responder corrected my error and the corrected order faithfully executed. That, in today's on line world was a welcome surprise, long may you continue to offer such a supportive service.

Great product. Customer service was very good after a problem with delivery due to an issue on the Web order form mixing up delivery address they quickly sent out a new order, great service.

Clear information to select which type of smoke alarm. Swift delivery so 3 new smoke alarms fitted for the next 10 years.

Delivered order on time. Quickly and efficiently.

Great website. We needed to replace our smoke alarms and heat alarm as they were over 10 years old. I wasn’t sure how to do this as they are mains wired but the website offered solutions for newer alarms that were compatible with the bases. They just slotted on. Only slight issue was one of the batteries supplied was out of power but we just used the battery from our old alarm. Delivery was really quick too.

Great price. Easy online ordering. Good product. Quick delivery. Very happy repeat customer.