Sainsburys Reviews 

My Mum and Dad used Sainsbury’s online delivery service to avoid having to go out in the very hot weather. My Dad is 81 years old and struggles mobilise on a good day but with the added humidity we’ve had in recent days makes it almost impossible especially with heavy shopping bags.

The £200 worth of shopping arrived on time but some of the food smelt off. My Mum mentioned it to the driver and he ignored her concerns.

When unpacking the shopping the smell had transferred onto most of the food so Mum used antibacterial wipes to sanitise the packaging. If I had been there I would not have accepted the order but Mum and Dad do not like to “cause any problems”.

We wrote an email to Sainsbury’s customer service and all of the above was explained and we asked for the shopping to be collected. Not only because of the foul smell but because the vegetables were discoloured and shrivelled up and the fridge food had a maximum of a two shelve life on them. My parents ordered a large shop to cover them for up to a week to avoid having to go out in the heat.

Customer services replied and offered them £7 compensation.

In the email we explained that Mum and Dad have used Sainsbury’s for most of their married life and they have never had service as poor as this in all the time.

I will be taking the shopping back to Sainsbury’s tomorrow and demanding a full refund!

This is not the type of service you’d expect from one of the leading supermarket chains, but saying that is there such a thing as customer care anymore?

Sainsbury’s you’ve not only upset my parents but you’ve also lost two loyal customers who spend a lot of money in your shop.

I heard a rumour about Sainsbury's meat, so I contacted them thinking the rumour would be squashed, I included their CEO, I wanted answers to the questions below.

1. If the leg of lamb I have purchased was killed at a Halal slaughter house
2. Is it possible the leg of lamb I purchased has had a Halal blessing?
3. Why can the leg of Lamb I brought not be sold in the EU, is it A, Solely down to Brexit and the Northern Ireland border issue. Or B. for another reason?.

Sainsbury's refuse to answer these questions they will say, In New Zealand it is common for lamb to be blessed however we have never requested this and all of our own brand meat is from animals stunned prior to slaughter, that does not answer my questions, so I have closed my Sainsbury’s account, and I won't be shopping with you Sainsbury’s anymore. I have a right know about the food you are selling me. Can anyone else help with answer my questions please?

Discounted prices don't seem to be reflected when it comes to paying at the self service till.
This has happened twice this week. I wonder how many times I missed the overcharge!

I have had six years of online deliveries. That’s approximately 300 deliveries. I live in a flat on the second floor. No one has really had an issue with it other than one driver saying they needed to deliver to the first floor. However, in the last two weeks I had a driver who was very passive aggressive and said ‘I hate flats and I hate this job!’. Very unprofessional. Another one today was apparently waiting on the ground floor for me. He said ‘We only deliver to the ground floor and I rang the bell twice’. After 300 deliveries to my door how would I know I was meant to go downstairs?!!! I think Sainsburys need to be clearer with customers about what expectations are. I won’t order from them again.

I came through the self service tills and I took a little time looking for any vouchers i may have, the assistant came over to help, she took my nectar card from me and scanned it. But unfortunately when I looked at the receipt it hadn't taken my discount off a couple of items. She told me I had to go to the service desk,where I explained to the assistant. Who was rather quite rude. Instead of refunding the 2 items that were on the nectar discount, and rebuying the items using my nectar card, she made a big deal out of it. Calling for someone to check. Honestly it's not hard to refund and buy back. But she didn't want to give me the points . She kept me waiting for 10 minutes with her patronising chat. Telling me I hadn't scanned my nectar card, I told her it wasn't me but the till assistant who scanned it. Honestly if your going to have someone on a service desk. They need to be polite and friendly. As it is I lost points on £14.of shopping.

I came home from hospital last week and as I cannot lift or carry anything, decided to order online,using my mobile.
I booked my delivery time and proceeded to shop and tallied up £147.00 of products.
At the end when trying to pay,there were no slots available, as I had been timed out.
I 'phoned the help line and was told that I would have to book another day!!!!
Needless to say, I will be giving my order and money to another store in future.

Bought two yesterday and its awful.

I have posted this comment twice now once to Sainsbury's and another on Trustpiolt  but none have had the decency to contact me in any way.
 It seems Sainsbury's could not care a toss about the welfare of its customers or the problems the customer has. Pity Sainsbury's you really do did to copy what Amazon Customer Service are doing as they seem far more successful than you.
Sainsburys Apsley Hemel Hempstead Hertfordshire food order. 
My Sainsbury's food delivery arrived on time and the driver was helpful and polite so no problems there.
I always order my beer with the shopping but this time while handling the bottles several bottles seemed have small bits of broken glass stuck to them, five small cuts that bled and a few skin cuts they were not that deep or bled.
If you have breakages you need to wash all the bottles down clearing any glass chippings away so they will not stick to other bottles and reduce the chances of the customer getting hurt.
I have not contacted your customer service as it's based abroad and they will not deal with this sort of problem or have a manager who can take action.
Order 1279054600

Still waiting on my delivery, 24 hours later. Called sainsbury 6 times. I am a carer for my partner, so unable to go out. Ran out of food today. Still no call back from Sainsbury's. Said it should be delivered later, but not sure it will be. Its a disgrace. Call centre just calls the store. Can't get an answer, can't even complain. Offered me £20 voucher!! I just want my grocery delivery. They have taken the money and not delivered the food. Its a disgrace

We were away and went Sainsbueys in Morecombe, to buy a Gammon joint for Easter Sunday. The gammon joint has just fallen apart when the supporting string was taken off. I was unable to slice a reasonable slice and have had to serve it as bits of gammon. The joint as a whole appears to have been several pieces all held together by the string and sold as a joint. I've have been better elsewhere and paying alot less!

Went to Sainsbury’s local, they had many items piled up in a trolley, I asked if they were reduced items for customers to buy? I was told that they were items going into the dustbin, I asked if I could buy them on reduced prices, I was told NO! They were going out of sale by date, and must be thrown away! I was shocked that Sainsbury’s staff preferred to throw them edible food items away, instead of letting struggling shoppers to buy them. Sainsbury’s management staff, have a rethink, help the struggling customers.

As I used to work for them and had shares I expected a decent service. I ordered a decent amount of goods ready for Christmas. On the day my order wasn’t delivered. When I enquired why I was told there was nobody in to accept the order, I have a Ring doorbell and just so happened to be sitting in the window writing Christmas cards. To me I think there’s someone telling porkies here. I got through to the Hub and was told I would have my order delivered next day. I was sent an email saying my order had been cancelled on that morning. I have received no apology and no explanation as to why that driver decided he couldn’t be bothered. I now shop at Tesco.

I went earlier to the store at the O2 Centre Finchley Road.
In general the on the floor staff were very helpful...
But I then needed to pay and wanted to go to a manned check out till as I needed some help.
There was only one working - but it had already put up a closed sign - so wasn't usable after the customer who was being served.
I asked another member of staff if they would be opening another one: no came the rather surly reply. So I went to the self check out section where I was greeted by a very miserable lady and several tills that weren't working,
Sainsburys - it was 5.45pm - people shopping after work - on their way home - having collected kids from school / after school activities etc
Dreadful customer service!
I was going to ask for the manager - but then I thought - if you can't be bothered - why should I.

I did a online shop at Sainsburys Stockton. The grapes were bad and sell by date was the delivery date.
I rated it as 1 Star.
My review has been rejected for spurious reasons.

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They just don't like bad reviews.

On line shopping used to come from Enfield warehouse now they've opened one in Essex somewhere and ever since I get hardly anything on my list I get substitutes for 3 times the amount I ordered originally.
I've stopped using sainsburys now for good they've had 6 months to get it right and yet every single order isn't right leading to booking another delivery to get what I need at more delivery costs.
Nah I ain't no mug I only eat grass fed meat now and bovaer free dairy. Supermarkets now in China and food quality is at its lowest let alone portion sizes.
I mistook my kitchen roll for toilet roll the other day as even that is getting smaller.
Fix up Supermarkets and support farmers and meat free from S#![

Very very disappointed in Sainsbury's! My delivery was supposed to arrive at 19:30 to 20:30 and at 19:00 the driver called me saying something happend and they can't deliver today! So why is that my problem? Sainsbury's should have a Plan B! Have extra delivery trucks as resrve for incidents like this! and they don't even provide an alternative!! All they do is 'gracefully' refund, as if they are offering me something in compensation for their negligence and unprofessionalism! When I insisted, all they did was a £5 gift card as if that covers anyof my time and energy that has gone to waste!

After scanning my nectar card the reductions were not on the receipt. Yes I had unlocked them ! The discount from store items were also not implemented. Yet it add the points for a spend, which clearly shows I had scanned the card. As I was at the self scan I called across the assistant who told me to go to the customer service. Totally useless. The manager then appears. Totally useless. Told me I had to go home and wait 48 hours before going online and claiming back. Pathetic I simply returned all the shopping and left to visit a better supermarket
Sainsbury’s , Oadby , Leicestershire.
Unhelpful and awkward really

althought most of the groceries are good quality, be careful when you make orders online. Some of the substitutes are not suitable and although it says you will get a credit, it doesn't say when. Also difficult to get hold of anyone

I have been going to the Hamilton in Scotland for over 20 years and been a very loyal customer. The staff have generally been pretty good, today I have been left humiliated, utterly confused and very angry. I was stopped upon spending £250 at the store today to be confronted by, I can only assume was a 'manager' and another staff member. They said because I had asked for help packing my bags in the past and that this was something they didn't do, I was told i wasn't to come back to the store. He explained I'd apparently made 'disparaging' remarks to some staff members? I asked exactly what i was meant to have said but he said he didn't know but it had 'upset' the staff members in question and they felt victimised!. I feel completely victimised! I know for a fact I have never made disparaging, rude or otherwise remarks to anyone in that store other than say 'Marks & Spencers always offer to help pack when a customer has a large shop'. This must qualify as 'disparaging'. I'm beyond disgusted, sickened and extremely angry. Why are they listening to a couple of aggrieved staff members when I easily spend over £1000 in that store and couldn't tell me why these people are so 'offended'? There is clearly something wrong if certain staff are that easily offended and 'victimised' over that. I have seen customers swear, shout and become quite aggressive yet I've never conducted myself in this manner. Has anyone had this from Sainsburys before? How in sanity can anyone treat a decent person like this? I'll raise this with the Retail Ombudsman and possibly go public with this as I feel seriously and unjustly treated. There is something very wrong here.

Went into my local Sainsbury’s and asked the store manager if their meat/chicken was religiously slaughtered and no labelling to say otherwise! I was told categorically NO! i do not eat meat from animals who have been barbarically slaughtered without full non reversible stun! I took photos of the abattoir codes in the store and when home found out that 3/4 came from halal registered slaughter houses! It’s distrusting and disturbing that store managers have no idea what they are selling! I will never shop there again! I rang the customer services who just gave a flat line answer of all animals are pre-stunned. They would NOT answer my question that I posed 3 times -is this non recoverable stun! Speaks volumes. Boycott and shop with a local butcher!