Sainsburys Reviews 

My wife and I walked out in disgust after being told we had to use an app.
I do not have a smart phone but my wife does but the store staff couldn't get it on her phone. This means we would never accumulate points that mount up and get money off your shop. We shopped at M and S instead. High tech enthusiasts on Sainsbury's board seem unaware that many of their customers do not have smart phones.
We have now had our shopping experience ruined as we enjoyed shopping together at Sainsburys, spending hundreds of pounds a week. We will now shop elsewhere.

I am rating it 2 star in comparison to Morrisons for delivery

Morrisons didn’t have all the dog food so needed more and went to Sainsbury’s

Usually the Morrisons driver will bring the crates into the kitchen and will sometimes help me empty them ( maybe not their job but as disabled person I do appreciate it )

Today driver piled the crates up at my front step which meant there was no way he could come in , and I emptied them at the door putting them on my hall floor as he stood and watched

Just not impressed with Sainsbury’s these days , every time I’m in people complaining no one on check outs , big trolleys at self service , I’ve stopped going in but I do like some of their products
That delivery delivery was a duker, if ever I’ve seen one
Maybe try Asda or Tesco if Morrisons don’t have the stock
Usually give the driver a few quid to say thanks , first time today I’ve not done that cos I appreciated every little bit of help living in chronic pain

On visits to the store in Aylesford the ready meals dont appear to have a long enough date on them to make things go abit longer if it's not that then the fridges are not being kept stocked up with dinners they have also stopped doing the sweet and sour chicken on it's own and done away with the Beef Burritos and Chicken Enchiladas. Prices as getting high too. My mum did her shopping and wasn't pleased there wasnt many dinners for her. Low Stock

Much better quality than TESCO, and cheaper with the ALDI price match. Nectar reduced prices make it more affordable me, not to mention collecting extra NECTAR points.
Drivers on home delivery seem to much older than other delivery people so they understand when delivering to a senior citizen. They will get all my grocery shopping from now on.

My god. The eastern Euro guy couldnt even find my account. It sounded like they were having a party in the background. Its the end of the world as we know it - and i feel s..t.

My eyesight is failing so I trusted the assistant was giving me the correct vape pods. The tiny boxes are feet away from the otherside of the counter. I specially asked for SKE Crystal Vape Pods (2 set). When I got home late, I opened the box to find an ordinary pod & a holder for the same price. I have 2 holders already. The argumentative operator talked over me, blaming me & questioned if I have help selecting items from the shelf; a totally different experience to buying tiny boxes from a kiosk. She finished with it's opened, so we can't (won't) do anything. No responsibility taken whatsoever.

Why do I have to activate my personalised offers? Surely swiping my nectar card should be enough. I didn't do it, the receipt didn't print properly and I was looking at a queue at customer services for 60p. Sainsbury's really losing the plotm

Need to supply bags as this well make deliveries quicker and more convenient francheska

Shopping didn't arrive at the specified delivery time. Telephoned the call centre to see when it would arrive - they said it wouldn't due to an IT glitch and there was no point trying to book a slot for the following day. Barely a hint of an apology or the promise of expedited delivery due to the inconvenience. The call handler then proceeded to deliberately talk over me for about five minutes and also claimed that I wasn't "the customer"... despite being the person paying for and booking the delivery. Here's an idea Sainsbury's - employ people who are competent with customer service skills. Disgrace.

I ordered a home delivery as I cannot get to the store and sadly the van broke down an hour before my delivery, I know this cannot be helped but when I called to arrange a re- delivery I was told there were no slots available so my only option was a refund which could take 3 - 5 days, great service Sainsburys.

overcharged now have to wait 5 days for a refund , the phone was put down on me , i have now cancelled everything to do with them will shop elsewhere from now

Pulborough. Got a response asking me to private message on Facebook or twitter. Wanted to appear sympathetic . Didnt work Angela because I am not on either and you asked i use detail "below" but failed to give any detail.More evidence sainsburys really do not care about its customers and will only send anything we say back to the branch. Part of the abuse I experienced cedar from a truly awful bully. Go elsewhere if you don't like it. They are just not truly interested at all.

I did an online shop because I required some items that are heavy for me to carry from the shop to my 3rd floor flat and I am now one month of being 70. I ordered a 6 pack, box, of uht semi skimmed milk, enough to last me the month. My order was placed on Friday but Sunday the milk was not available. What sort of outfit has Sainsbury's become if they can't supply even the basic essentials today? I'm going to have to seriously think about doing my online shop elsewhere.

What an absolute sh*tshow of service. Cannot speak to a human being. The chat agents have no more info than you do and can offer no additional value whatsoever. They are just there to stall for time and go through a script of platitudes with literally no value to add at all.

This is 1990s call centre 'service'

I will not be using again

Sainsbury’s Nantwich online home delivery shopping.Firstly the delivery driver was outstanding . Now here goes, bags backing awful and despite asking for no substitutions they were several and all sent back . However, here goes, bananas ordered 6 and 1 delivered. Now how on earth can only one be delivered . How can they have no bananas, seriously rubbish .

Totally sick of Sainsbury. Have attempted five customer collections at Lee Green and Charlton store and have only managed to collect twice. First time fine, second time order wasn't available to collect at given slot, third time had to collect from inside store instead of Customer Collection van outside in the carpark, fourth time, the Customer Collection bay had no alert machine to tap on the Customer Order Number to announce my arrival for them to come out.

My credit card account has run very well for years, but the transition to NATWEST has been terrible. Sainsbury's keep telling me that I have received either a letter or an email providing my NATWEST customer number, but when I phoned to ask why I had not received the info, I was told curtly that it was down to NATWEST and Sainsbury's could do no about it. Maybe the transfer will leave the lady jobless tomorrow, but her attitude and Sainsbury's lack of sympathy or help was appalling. I shall close the account very shortly.

On Tuesday 30th September I went to do some shopping about midday. I used the toilet before I started. They were disgusting. None of them flushed and a couple of them held excrement . Only one of the hand driers worked. I did notify one of the staff.
When I was shopping I found it very frustrating that so many changes have been made. ( I have visited many times since “improvements “ were made” ) There doesn’t seem to be any logic in the way it is laid out.
I was not the the only shopper to be wandering round
wondering why you have tried to reinvent the wheel.
However I completed my shop and went to the cash desks. Unbelievable chaos. There were two tills open and at least five shoppers with packed trolleys waiting at EACH till. When I politely asked a passing staff member if they could open another till, he glanced either side of him and said there didn’t seem to be anyone around, so no! He was as much use as a chocolate fire guard. I was so furious I left my trolley as was, and walked out and went to Tesco.
I realise that you want us all to use self service which I have done on occasions but when one has a trolley full it is easier to go through the till. OR are staff becoming a thing of the past.

I ORDERED 10 BOXES OF 15 HEINIKEN BEER, BUT THEY SENT ME 5X15 AND 5X10 BOXES. WHEN I inquired, THEY TOLD ME THEY WERE SHORT OF 15 BOXES, SO WE SENT YOU 5X10 BOXES INSTEAD!!!!!!!!!! DOES THIS MAKE LOGIC??????. SO I HAD TO TAKE THEM ALL TO SOME 8 MILES AWAY TO Sainsbury's TO GET MY MONEY BACK. I NEVER ORDER OR GO TO THIS SUPERMARKET AGAIN-

The disabled trolley,s at the leek store are disgusting. Rusty and not able to push.promised replacement,s months ago