Sam Turner & Sons Reviews 

Still not heard anything so I've written to the Managing Director at the store address and also the address on Companies House, both by registered post. All the directors are Turners.

I ordered a widget. It was easy to buy, and it arrived really quickly.

The product was delivered in the manufacturer's box rather than then being packaged in a delivery box. I don't know whether to think this is how it should always be (much more eco) or whether we need to ensure the manufacturer's box needs to be packaged so as to preserve it in case of returns... probably depends on whether the item needs to be returned, I guess.

Anyway, it was all fine for me, so thank you and five stars.

I spent over £300 with this company and got great value for money a good service and prompt delivery.
If they sell the product ime looking for this is where I will be shopping in future.
100% satisfaction.
If only other internet providers could give a service like this.
Well done Sam Turner .
Thank you.

Robot mower…cost almost the same as our ride on tractor mower…I can mow the lawn in an hour…Sam’s gps navigation robot can’t do it in two weeks. It mostly just sits there looking up…..can’t find the satellites..doh. Sam Promises to turn up and fix it….waiting. Could be great if they could install it properly. Helpful Engineer attended today and reports all fixed. Waiting for tonight’s scheduled mowing session for proof.
19-aug-23
Husqvarna Automower
I luv my robot mower...but....I luv anything automated. I must say Sam's guys are 1st class and v helpful. The mad mower not so. It does go and mow the lawn...but 90% times I have to go manually restart it from some error....not good. I will/probaly not send it back cos I want it to work...clearly released too early with s/w bugs. I hate/luv my mad mower.

I don’t often leave a bad review, but sadly this company’s customer service in northallerton is disgusting!

Having had a dismal experience with another company selling this product, I needed 4 acorn finials to complete the set.
I found them, cheaper, with Sam Turner.
They have just arrived, in perfect condition, the number I ordered, faster than anticipated and finally I can put them all where they belong.
Im over the moon with them, the service, the delivery and the whole experience

Absolutely Fantastic service, next day delivery even though it said 3 to 5 day standard delivery, 2nd item purchased both very quick and able to pay in 4 instalments, can’t recommend this company highly enough, great service. Thanks Sam and Sons 👍

Oh dear, made an order without reading reviews here first, won’t ever use again.

Terrible customer service, this company needs to realise you are messing with people’s lively hoods. You can’t get anything right and you obviously have a major issue with pickers who can’t send all the goods we order. I’m still waiting for you to correct the problem so I can actually go back to work? Isn’t hard to just send me the missing parts?.

Bought a pair of Loake boots online on Sunday afternoon, they were £40 cheaper than anywhere on the net. I only paid for standard 3-4 day post and they arrived the next day at 11am. That’s what I call service! 100% recommended.

Excellent Service, recently visited the Stokesley Store in person, to purchase a mower.However,the first machine, I purchased was an excellent machine and done a great cut, however, it was just to heavy for me to use and get in and out of my small van.This was my mistake as I should of researched the initial mower more, however, the issue was quickly dealt with by Chris Agnew and a lighter Honda mower was sourced and prepared for me.Excellent service again from all at Stokesley, but thanks again to Chris for going the extra mile, to sort my problem out .

Good experience was looking to buy stihl on ebay was around 185 to 200. I bought 265 in four instalment.

My first order with the company. Ordered on a Thursday, received the goods on the following Monday.
Everything in the order was present and correct.
Very happy. Would certainly use again.

Ordered a Husqvarnia chain saw, paid 26-05-2023, many emails informing me of the delivery, just before a holiday weekend and it arrived when they said it would on the day, and even the time it would come. Very pleased thank you.

I have purchased a number of Stihl semi professional items from this company. All have turned up on time, perfect condition and also at a price that’s as good as I could find. I haven’t had any issues that needed further assistance so can’t comment there. I will however use for my next requirement

ORDERED A STIHL RMA 448VC LAWNMOWER AT £586 AND RECEIVED A DAMAGED EX DISPLAY ONE THROWN INTO A HONDA BOX. CUSTOMER SERVICES AGREED TO REPLACE AND THEN CANCELLED THE REPLACEMENT 3 MINUTES BEFORE COB!! DO NOT TOUCH THIS COMPANY!!

Selling stuff they haven’t got never again Sthil Resin Spray waste of time

Ordered a hose and fittings from Sam Turner. There was a problem with the fittings which was resolved quickly and with no fuss.

I’ve now used this company a number of times for Sthil products. They always deliver next day without fuss and unlike so many websites clearly accurately portray if they have stock or when it’s due to arrive.

Genuinely can't rate Sam Turner and Sons highly enough. My family purchased a couple of fairly expensive garden tools and experienced an issue with one of them, but the team at Sam Turner resolve things quickly and very fairly. Matthew deserves a personal mention as he was friendly and extremely helpful and arranged for the problematic product to be replaced the next day. Order fulfilment was speedy, prices competitive and the return process impressive and super smooth. We're very grateful to Sam Turner and will highly recommend them to friends and family. Truly excellent - Five by Five!

Great prices and very helpful staff. Business is not local to me so unfortunately can't visit the store but my online purchases always arrive quickly and any time I have phoned or emailed for advice staff super helpful.