Sam Turner & Sons Reviews 

Have used Sam Turner & Sons on many occasions, every time has been a great experience, Steve in parts is superb, he is so helpful and professional, great company with great staff.

Recently ordered a coat as had tried it on elsewhere and this site had the best price. Extremely pleased with it still, many thanks. Very swift and careful delivery (2 days after placing order) and notified throughout. Very pleased, thank you.

Ordered a Stihl m170 chainsaw in August 2023.went wrong after 15 minutes use,sent it back and they would not repair it under warranty said it was my fault,how they work that out is beyond me.wouldn’t use this company again if you paid me

No problems at all when ordering from this company - very fast and efficient. Unfortunately my Ego mower quickly developed a fault and this is when my problems began. Multiple errors, things going to wrong addresses, constantly chasing for an update, it really seemed like a complete lack of organisation. Took about two months to be fixed and returned to me. Unfortunately it developed a fault again and I'm currently another two months in and still waiting for it back or a permanent replacement (they did get me a temporary one after a couple of weeks, more wrong deliveries and multiple times chasing). Real shame, and every now and then I do get someone who seems to care, but it's such a mess I couldn't possibly recommend, sorry.

Received a faulty lawnmower , i called numerous times each time i was being put through to someone , i was given a ticket for a call back , after 8 weeks still no response , the mower its self was seeping out petrol from from rubber and out the air filter , friend popped round and said he was surprised it hasnt caught fire

I ordered a 2 litre bottle of linseed oil, on the day of the order, the carriers advised that delivery would be the next day. 2 days later, it hadn't arrived so I 'phoned the suppliers fully expecting to get the usual runaround that we get when we issue 'phoned complaints, so I also sent a back-up e/mail whinge ….

After 3 rings a guy called Matt answered, checked on the package status, he assured me that it had been accepted by the carriers but it seemed to have been mislaid.

''Don't worry'' he said ''I'll send another out today and it will be with you tomorrow''. Then I had an e/mail from Jemma 'Leave it to me' she said.

The 'phone convo was yesterday at about 14:00 and half an hour ago, the replacement consignment was delivered.

A first class service …. Thank You Sam Turner & Sons.

What a great professional company.
Super fast delivery, supprt and tracking email's every step of the way.
A fantastic buying experience. I'm not going anywhere else.
Professional gardener.

Ordered a pair of boots from this retailer because they were the cheapest online price. Placed the order just after 2pm on Friday. The delivery arrived before 10am the following morning - astonishingly fast given we didn’t pay any extra for a priority delivery. Thanks for great service.

Ordered a Stihl long reach hedge trimmer on the weekend. The price was competitive. Delivery predicted Tuesday and amazingly arrived on Monday, all tracked by DPD with lots of notifications on delivery timescale.

Order arrived in a soaked cardboard box. One of the bottle tops was not properly tightened and leaked. Having emailed them there was no response, appalling customer service

I ordered a Stihl bush strimmer online, which with the batteries and charger came to £1,100. After using it four times the start button jammed. I called Sam Turner & Sons and asked them to collect and repair it. They refused and said i had to deliver it back to them. I live in Sussex and they are in North Yorkshire and consumer law states that it is their responsibility to collect the item. I will be contacting Stihl directly tomorrow to inform them that one of their dealers is behaving in this way. I would recommend you stay away from Sam Turner & Sons.

I ordered urgent medicine for my dog (which was out of stock at all the local vets) on Friday for next day delivery which cost me £8 extra for the express service, thinking I would get a delivery on Saturday but instead the item is due to arrive on Monday via DPD. After following this up with them I received a very smug email from their "customer service" team stating its in their terms that next day delivery may not always be next day. No doubt I would have received the item quicker had they had posted it first class, and at a fraction of the cost. Incidently other online retailers were offering delivery on Monday but without the hefty delivery charge. My dog is now suffering for potentially 3 more days because of their misleading and greedy "next day" service.

Quick delivery and convenient, accurate DPD tracking. Saved a few £ on Amazon price of same item.

Ordered pair of boots at £340. Arrived on time to have only one damaged boot in box. Called to complain guy not really bothered on phone. Says he will see what’s happening and hangs phone up. Called 25 minutes later to be told I was just off the phone ten minutes ago and started being discourteous on the phone. Then started trying to say he would send a new pair out straight away. Stopped him at that and told due to his rude manner on the phone I wanted a full refund which he agreed to. And to think I was going to buy a chainsaw from them next week. Definitely won’t be using again.

I ordered 2 chainsaws on a Sunday afternoon with standard delivery......just unpacked them at 10am on Monday morning!!!!!! How do they do that??? Amazing service and would deffo use again.

A while ago I purchased an EGO 56 volt battery powered strimmer.
It arrived promptly and has worked very well.
I decided to buy an extra battery as the single one sometimes didn't last the job of strimming around my 20 pole allotment and surrounding area.
The extra battery arrived, again, very promptly.
So thank you Sam Turner and Son for dealing with my purchases quickly and efficiently.
And as for the EGO Strimmer, it's brilliant. It's really good at cutting down long grass, weeds anything I present it with it cuts it down.
It's reasonably quiet, indeed very quiet compared to a petrol powered Strimmer, but much nicer to handle without noise, vibration and exhaust fumes.
No need to mess with cans of petrol and the battery charges very quickly.
Love it.

Bit slow responding to questions on an item I wanted to purchase. It took a couple weeks for a reply to questions I had about a specific leaf blower. They were not answered in the first reply so I frustratingly had to ask all over again and wait a lengthy period for a response. Eventually this was answered so proceeded with the order. Requested a PDI (Pre delivery inspection) on the order which was done without hesitation so I thank you. Delivery was a day earlier than predicted to a remote location. Item itself arrived in original packaging in good shape. The blower works great so overall a good experience. I will likely buy from them again If i need anything else.

Always able to find what you need here. Vast selection of products with bulk buy options

Really poor customer service it seems the cannot deal with a simple phone enquiry . Thankfully the manufacturer of the product was able to deal with my problem within minutes.

Sam Turner’s service, pricing and website accuracy were exemplary when I ordered a Stihl battery-operated lawn/hedge shears and matching vacuum cleaner.
In fact, the items were delivered earlier than expected and, as usual with Stihl, all the individual components appear to be of top quality.
My only minor criticism concerns some of the wording on display - “Made in China” - which, with the inevitable price increase, no doubt, I would willingly have substituted for “Manufactured in Germany/Britain/Romania/Eire/Australia et al” (delete where applicable!).
That aside, my verdict’s a well-deserved five stars all the way. Well done to Sam Turner & Sons and to Stihl.