Sam Turner & Sons Reviews 

Made an order and was subsequently told it had to be cancelled - do not order from here unless you are local to the supplier

I ordered a garden fork from Sam Turner & Sons and communication was excellent from start to finish. Delivery was held up slightly and despite it being no fault of Sam Turner they promptly investigated and reported back. Would recommend.

I've bought a few items from this company recently and I've found them to be competitive on price. Also had to return an item and found the process easy and the refund was dealt with efficiently. Their technical department was also professional and knowledgeable. I can't fault this company, they do what they say they're going to do in a speedy and efficient manner.

I usually look at reviews first when buying from a company I don't know. There are invariably good and bad with one generally outweighing the other. I bought a hedge cutter at a good price but it arrived (on time) with a damaged box that was more than just cosmetic. Sam Turner support staff looked at the photos and promptly agreed to send a replacement by express delivery, no quibbles. This was affected and I was impressed by the agent's courtesy and commitment to rectify. The best part is that she was going to root out where the mishandling had occurred for future prevention. That matters.

Excellent customer service . Made a phone enquiry about a Sthil Strimmer was answered promptly . I went n the website and ordered it at 3pm and it was delivered the next day .

Ordered an item early on a Friday morning (8-15) hoping to get my item Saturday (APC Overnight delivery), as I'd ordered before 13-00. I received a confirmation of my order at at 13-39, (after the 13-00 cut off for next day delivery) and so the item didn't arrive Saturday as I'd hoped.
I've enquired this morning and apparently it's my fault for not checking Sam Turner and Sons delivery terms, which quite clearly say that it wasn't going to happen!
However at the point of ordering this isn't made clear.

First and last order from this business poor web site and misleading at the point of ordering.
Wish I could have scored you 0

If I could give zero stars I would. £12.95 to return a strimmer that wasn’t even taken out the box. Terrible couldn’t care less service. The post master tried his hardest to make the return as cheap as possible, just a pity the company didn’t have the same compassion.

Firstly, Sam Turner & Sons is a great company to deal with. Their prices are very competitive. Their customer service is old fashioned and great! And very fast delivery. Now the important bit – I have a 1.7 acre garden. My ride on lawnmower is in for a repair that might take weeks before parts are available. In the meantime, my grass is going to grow to an unmanageable height before my ride on lawnmower is returned. So, I have bought 2 Ego Power LM19003e lawn mowers. One for my son and one for me so that we can jointly tackle the huge area that needs mowing! This is an incredible machine. It copes, cuts, long wettish grass with ease. The self-propulsion takes all the hard work out. I have also purchased 2 sets of mulching kits. Saves having to keep emptying the grass box – it mulches so well, no need for grass collecting. It is a very smart looking machine. And it is great fun. Excellent exercise! In fact, it is a lawnmower and exercise machine in one! Very pleased.

I recently purchased a timber garden gate. The quality was superb, the advice and sales service I was given was really helpful and delivery was efficient and on time.

I read a glowing review of a battery powered lawn mower in the magazine Which? As I was considering buying such a machine, I looked around for one at a good price and this is where I came across Sam Turner and Sons. Not only were they selling the machine plus battery and charger at a very good price but they also offered free delivery. I decided to pay a small sum extra for express delivery as I wanted to be sure someone was available when the delivery was made. I ordered the mower on a Saturday afternoon and I was surprised to find that the mower was available for delivery by DPD on the following Monday morning. I was kept fully informed of each stage of the despatch process. The whole transaction was done online and couidn't have been more straightforward. Sam Turner and Sons provided a truly excellent service.

Ordered a cast iron drain cover on Friday and arrived on Monday with standard delivery. Excellent service and product looks good too.

Bought a robot mower from Sam Turner, which turned out to be faulty - most likely a manufacturing fault. After discussing the issue and options with customer service I asked to return it for a refund. They had the mower collected at their cost and processed a full refund within a week.

I recently had an extremely disappointing experience with this company I purchased a product from them on Thursday, with the expectation of receiving it on Saturday due to paying an additional fee for fast delivery. However, the item didn't arrive until Monday, causing frustration and inconvenience.

What aggravated the situation even further was the response I received when I reached out to their customer service team. Instead of addressing the delay, they provided me with an excuse about Friday orders, despite the fact that I made my purchase on Thursday. This lack of accountability and communication is unacceptable.

I believe that it is important for companies to uphold their promises and deliver on the services they charge for. Unfortunately, this company failed to meet this standard in my case. Not only was I overcharged for fast delivery, but the delivery itself was delayed, making the extra fee pointless.

As a customer, I expect transparency, honesty, and reliable service. It's disheartening to encounter a company that disregards these expectations. I urge this company to take responsibility for their actions and rectify the situation promptly.

I hope that my review serves as a cautionary tale for other potential customers considering purchasing from this company. It is essential to carefully evaluate a company's track record and customer reviews before making a purchase, as it can save you from the frustration and inconvenience I experienced.

I sincerely hope that this company recognizes the importance of customer satisfaction and takes the necessary steps to improve their services

First and last time ordering from them

Avoid buying off them, if item arrives faulty they charge to return it

Do not buy from this company, they sell repackaged shop display lawnmowers with missing parts as new. Then they take you on a shady back and forth dance, saying they posted the part, but sent an empty envelope. After the 4 emails and 4 phone calls. They still haven't sent the missing part. My Hayter lawnmower still has a missing part, and they refuse to send it to. Instead they are playing games, delaying and waiting for the return window to close. I am really disappointed, and regret ever buying it from them. They are like a bunch of dodgy market traders looking to rip you off.

I am writing this review in light of what was said to me. I would be sent a returns form at a cost of £60 which I agreed as I had a new lawnmower turn up without the oil that’s said it is in the box to which Sam turner and sons saids we take it out upon transport and you need to buy oil. Which wasn’t said on the website so I couldn’t use the lawnmower which was only taken out of box and left inside. Now I cannot return as it’s outside of the window so now I’m stuck with a new lawn mower without any oil which I haven’t started and now I cannot return it. So I will write this review anywhere I can. Unhelpful company

I am writing this review in light of what was said to me. I would be sent a returns form at a cost of £60 which I agreed as I had a new lawnmower turn up without the oil that’s said it is in the box to which Sam turner and sons saids we take it out upon transport and you need to buy oil. Which wasn’t said on the website so I couldn’t use the lawnmower which was only taken out of box and left inside. Now I cannot return as it’s outside of the window so now I’m stuck with a new lawn mower without any oil which I haven’t started and now I cannot return it. So I will write this review anywhere I can. Unhelpful company

Ordered a Barbour jacket after noting it was about £49 less than in the store .Paid the £7.99 expedited shipping . Delivery arrived to my hotel in a few days but was too small . Contacted them immediately and was told to do an online return process to get a return label before they would send a replacement . The label was not provided immediately but was advised that my request was under review and I would be advised via email with a return label before i could proceed . After 36 hours I had no such reply so Contacted by phone again . An email was then sent with instructions but still no label !
( Note : their website stating for exchanges customer will only be charged ONE delivery fee ), The online return process was a bust . It has so many glitches and wouldn’t accept my telephone number or billing address which was irrelevant because the item
Was being shipped to my hotel . I called client services again - over 40 minutes of being on hold while a solution was sought . Essentially I was told to just go to a mailing center without a label and ship it at a higher cost than their £4.75 label 😕. I then had to place a brand new order for a jacket when they knew I was only exchanging . This meant paying another £7.99 to
Expedite the shipping , as two days had been lost trying to do a simple online exchange which could have meant free shipping within the time frame I was still in the Uk .Add to
That the return shipping cost . So in all , due to their incompetence and lack of urgency , and three to four phone calls and half a dozen emails , I was forced to spend £20.75 on unnecessary shipping costs . I normally try to shop directly with a merchant and cut out the middleman like a Amazon . But after this experience, and the ridiculous number of hoops to jump through and punitive charges I was billed as result of their imprudence , I have changed my resolve .

Ordered a birthday gift and paid for express next day delivery. 4 days later still waiting, and the parcel hasn't been passed onto the courier. Had no contact from the store to explain why.

Very impressed with speedy delivery and service. Thank you Sam Turner and Sons.