Santander Consumer USA Reviews 

I am a disabled senior citizen and my income has decreased. Therefore some bills have fallen behind and gone into collections. However, I always pay my rent, car note, car insurance and utilities on time. Every one turned me down, even Hyundai Finance and I have never missed a payment since the 90’s. I had one previous loan with Santander and they excepted my loan application and didn’t base their approval on credit scores alone. I am truly thankful.

Thank you for the ease yo work with your institution online. We appreciate the applications features.

So far, no paperwork was mailed to me. All i got was a phishing email. Sorry i need documentation proving who you are.

Muy amable y profesional la agente que me atendió

Horrible!!!!! Represantives keep stalling telling me 3 to 5 days everytime I call for my refund unbelievable frustrating talking to people overseas having to explain myself over and over again. They tell me
To send them a bank statement for past 6 months, I send it to them and they come up with more excuses everytime. Worst experience I have ever had with customer service ever. Stay away from these people!!

I needed reassurance on how I would be making payments. Person who helped me answered all my questions and was a pleasant person.

Great customer service. Efficient

I would like to recognize the outstanding customer service I received when contacting Santander Consumer USA. The representative was extremely professional, knowledgeable, patient, and genuinely helpful.

He went above and beyond by offering valuable advice on setting up automatic payments directly through my financial institution, allowing me to make my monthly payments early and better manage my finances.

What impressed me most was that he didn’t just answer my questions; he took the time to provide a practical solution that would benefit me moving forward.

It is refreshing to speak with someone who truly cares about helping customers. His professionalism, positive attitude, and willingness to educate me made this a wonderful customer service experience.

Thank you, Santander Consumer USA, for having representatives who understand that excellent customer service is not just about answering questions, but also about making a positive difference for the customer.

Wonderful agent who stayed with me during my online setup process. He was patient and knowledgeable. Thank you so much. Linda Coady

Santander Consumer USA has made my vehicle purchasing very easy once again!!! My credit is not exactly where I would like it to be right now but that didn’t matter to them. Santander quickly processed my application and had me approved and in my new vehicle in no time!!! I will definitely look forward to doing business with them for any future purchases. There Customer Service was amazing, they made sure all of my questions were answered and they kept my car payment within my range!!! I definitely recommend them!!! Thanks Santander!!!

High *** interest Rate for a short term loan took 9k turned it into 17k+ had I Know It Would jump That High I would've Chosen a Higher priced vehicle w/all my Preferred options... Is this Better

Santander as a business in sub par. Don't give them your money! They suck!

This has to be the worst financial institution and the online account features are terrible. Good luck trying to get a human when you call their support number also.

The gentleman that helped me was professional, patient very knowledgeable and kind. I am an older gentleman with limited tech skills. He patiently walked me through everything.

This is my first time and my experience has been good so far and I'm hoping it stays this way.

Fast payment option for buying a new used car first time 🤠 thank you

This company is a scam. Do not get me wrong, this is a real company. But the workers will lie to you and the company will steal your money. Be very careful doing business with this financial institution because chances are you will have to sue them later down the line.

I recently purchased a car last year and was randomly assigned to this financial institution for my Loan. This past August, I missed a payment because I forgot to update my portal with my new banking information, totally my fault. I didn’t notice until the next pay period which was September instead of making two payments. I decided to take them up on a payment plan that they offered. I would be charged an extra $200 per car payment for the next four months. So my payment plan starts in September and it ends in December. These people decided they were going to NOT honor the payment plan!!!! HIGHLY ILLEGAL BUT AGAIN THIS COMPANY IS A SCAM AND THEY DON’T CARE ABOUT THE LAW AT ALL. I have been going back-and-forth all September trying to figure out what is going on and why after I paid the full payment for September it still says that I owe a balance. And I had to talk to three different representatives and I even had to threaten them before they would finally pass me over to a supervisor. The supervisor explain what happened, which made sense but again what they did was illegal. He explained to me that yes I did pay my first installment for my payment plan but instead of honoring the payment plan they took that payment and they fully paid off August. These idiots then tired to get me to simply give them more money in September and to break my payment plan. Absolutely not!! Not only did they mess with someone that knows law but I care about other people as well. That’s why I’m here to let everyone know that this company will lie to you. And you need to hold them accountable. If you were on the phone talking to representative and they tell you something that doesn’t make sense, demand to speak to a supervisor. If that supervisor is telling you something that that doesn’t make sense, demand to talk to somebody else. Everything is recorded and you do have legal option. After this review, I am finding a claim with the CFPB and I suggest everyone else do the same if they feel like they have been taken advantage of lied to or having their money stolen from them. Don’t argue and fight with these people. Hand the case over to the local authorities and have them deal with it.

My contract sets a monthly payment of $588.46, and my account now shows only $1,751.01 remaining. I have paid substantially ahead on this loan. I want Santander to explain in writing why it continues to bill the full monthly amount, why it shows $588.46 past due, and whether my additional payments were applied to principal or to future installments.

Please provide a complete payment history and an itemized account ledger showing how every payment was applied, the specific installment you claim is past due, any fees or interest included in the balance, and my current payoff amount. If my payments were applied incorrectly, please correct the account, remove resulting fees, and correct any inaccurate credit reporting.

It was easy to create my account but there was not an option to log out of my account. Is this website safe with my personal information?