If I could give 0 stars I would I orders some autumn planting bulbs on 11th October. I raised an issue about non delivery 6 days ago, with a promise of response within 5 days. I am being bom... Toon meer
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Lees wat reviewers zeggen
Bag of three lilies £13:95, with one bulb missing - have been informed no more available, so refund on the way. Poor quality tulip bulbs in one case - still awaiting replacement. Long delay in r... Toon meer
Bedrijf heeft geantwoord
Order was incomplete. Their phone number is now well hidden, email produced automated holding messages, took ten days to respond that they’d run out of stock, awaiting refund. Won’t know whether the b... Toon meer
Bedrijf heeft geantwoord
I ordered 3 Strong Annabelle hydrangeas at the end of August. They never appeared. Sarah Raven eventually sent a replacement order which arrived this morning (23/10/26). Only one hydrangea in poor con... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our vision is to bring beauty, colour and joy to every garden. The Sarah Raven brand was first established in 1999 with a seed list. We now provide a comprehensive range of seeds, plants, and gardening and floristry kit. We pride ourselves on the quality of our products and Sarah trials most of what we sell in her garden at Perch Hill. Every single thing we sell goes through a tough selection process and is trialled, tested and loved by Sarah at her Perch Hill Farm – her garden in Sussex where she lives – so you know you'll only ever get the best quality items for your kitchen and garden. All our seeds, bulbs and plants have to not only look or taste fantastic, but also be highly productive. All our collections and mixes have been inspired by Sarah's designs for her own garden and flower arrangements.
Contactgegevens
Perch Hill Farm, TN32 5HP, Robertsbridge, Verenigd Koninkrijk
- sarahraven.com/help
- www.sarahraven.com
2,5
Slecht
13K reviews
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Good quality. Happy gardener.
I order from Sarah Raven as I really like the quality of their bulbs and plants. The information 're dispatch and delivery is very good. I am a novice gardener with a tiny garden. I grow most things in pots and have had good success with most things I order from them. I particularly like referring back to the plant information for advice on planting, placement and care of what I'm growing. That's why I keep coming back.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Better despatch QA required! Another year receiving rotten/mouldy bulbs
I’ve ordered spring bulbs from Sarah Raven for many years now as on the whole find them to be very good quality. But this is the third year in a row where a number of the bulbs have arrived rotten/mouldy on delivery. Having to contact customer services to request replacements is both frustrating and time consuming. Please please improve your QA checks before they leave the warehouse.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
My plants did not arrive although I…
My plants did not arrive although I know they were sent. It’s IMPOSSIBLE to contact Sarah raven to complain. WHY ???????
21 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. There are two ways to get in touch with our customer service team, either through the Virtual Assistant on our site, or via email – info@sarahraven.com.
Response times are currently around 5 working days so one of the team will be in touch to resolve your issue shortly. Kind Regards, Sarah Raven Customer Services.
Never again
My 5 plants eventually arrived nearly two months late. It was difficult if not impossible to speak to anyone about the order. To make matters worse, the plants were damaged when they arrived having been tipped upside down with soil all over the box. Never again.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. There are two ways to get in touch with our customer service team, either through the Virtual Assistant on our site, or via email – info@sarahraven.com.
Response times are currently around 5 working days so one of the team will be in touch to resolve your issue shortly. Kind Regards, Sarah Raven Customer Services.
Very well packed and received in good…
Very well packed and received in good time.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Well packaged
Well packaged
Very good quality plants
Arrived when stated
7 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Looking forward to the flowers
Lovely healthy bulbs. Came well packed. Looking forward to the flowers.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Bulbs are perfect but PLEASE stop using…
Bulbs are perfect but PLEASE stop using Evri. My parcel was left on the pavement in the rain for many hours.
I am unlikely to order again until another courier is used which is a great shame as I love Sarah Raven bulbs.
The delivery date I have given is approximate
15 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
We are really frustrated
We are really frustrated, we only received part of the order. I have used the chat bot twice to get help with the promise of a call back and no call has come. Would it be too much to ask for a telephone number for customers to call.
This will be the last time I purchase from Sarah Raven, if this is how they treat their customers
10 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. Please be assured that if you have contacted the team via email or the virtual assistant, we will be in touch very shortly. Kind Regards, Sarah Raven Customer Services
Bulbs came on time
Bulbs came on time. Very well packaged and correct order. Thank you
21 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Lovely selection
Lovely selection. Bought a a gift. Delivered in the time frame they promised.
21 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Just happy with everything sarah Raven…
Just happy with everything sarah Raven does
Top qaulity
Fast postage
Good prices
10 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
You'll be lucky if they send you what…
You'll be lucky if they send you what you ordered (certainly in the seed section). I placed an order on Sunday and filled in everything correctly for shipping and billing (checked three times to be sure) and as soon as I got my confirmation email, it was sent to somewhere I have not lived in a year. How is this even possible? Somehow they've found a way. I emailed them immediately about this, as that is the ONLY way to communicate for customer service. They have yet to reply and it's now Wednesday. I've followed up twice and still just ignored. They have shipped the items to the old address so now I've paid for them and will never see them ever. This site portrays themselves as a high end garden centre but is really just a giant scam. If they cannot provide the most basic customer service, they don't deserve to have any customers. NONE.
18 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. Please be assured that if you have contacted the team via email or the virtual assistant, we will be in touch very shortly. Kind Regards, Sarah Raven Customer Services
Ordered Species Tulips
Ordered species Tulips, as generally not a tulip fan but these mini and scented pricked my interest so I thought I’d give them a try. Ordered in advance in summer, arrived on time in September, well packaged and can’t wait to get planting in November to see the results next spring.
20 juli 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Disappointing service
I have been buying bulbs and plants from Sarah Raven for years. I am still waiting for my order, promised at the end of September and when I chased I was told by Evri that my bulbs were on their way back to the warehouse! What has happened to Sarah Raven service - I could not even speak to a human
19 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. There are two ways to get in touch with our customer service team, either through the Virtual Assistant on our site, or via email – info@sarahraven.com.
Response times are currently around 5 working days so one of the team will be in touch to resolve your issue shortly. Kind Regards, Sarah Raven Customer Services.
Always good quality bulbs
Always good quality bulbs, shipped as expected, this is repeat business for Sarah Raven
5 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Very pleased with the delivery & well…
Very pleased with the delivery & well packed bulbs I ordered.
They were planted on Monday
& I look forward to seeing the beautiful tulips & aliums flowering in the spring.
19 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Bloomin’ great!
Good service start to finish even delivered earlier can’t wait to
See the blooms in spring.
22 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Sadly I did not receive the Terracotta…
Sadly I did not receive the Terracotta lasagne bulbs I ordered. After trying to contact you by telephone and sending 6 emails I received a refund.
Your customer service was none existent and your chat bot went round in circles.
Very disappointing.
Regards Julie King
26 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Large looking forward to the spring and healthy bulbs arrived as…
Large and healthy bulbs arrived as promised.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
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