If I could give 0 stars I would I orders some autumn planting bulbs on 11th October. I raised an issue about non delivery 6 days ago, with a promise of response within 5 days. I am being bom... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Order was incomplete. Their phone number is now well hidden, email produced automated holding messages, took ten days to respond that they’d run out of stock, awaiting refund. Won’t know whether the b... Toon meer
Bedrijf heeft geantwoord
Bag of three lilies £13:95, with one bulb missing - have been informed no more available, so refund on the way. Poor quality tulip bulbs in one case - still awaiting replacement. Long delay in r... Toon meer
Bedrijf heeft geantwoord
I look forward to viewing and usually buying from the Sarah Raven spring bulb range, especially tulips. They are well presented to give inspiration and ideas. However I only buy when discounted as th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our vision is to bring beauty, colour and joy to every garden. The Sarah Raven brand was first established in 1999 with a seed list. We now provide a comprehensive range of seeds, plants, and gardening and floristry kit. We pride ourselves on the quality of our products and Sarah trials most of what we sell in her garden at Perch Hill. Every single thing we sell goes through a tough selection process and is trialled, tested and loved by Sarah at her Perch Hill Farm – her garden in Sussex where she lives – so you know you'll only ever get the best quality items for your kitchen and garden. All our seeds, bulbs and plants have to not only look or taste fantastic, but also be highly productive. All our collections and mixes have been inspired by Sarah's designs for her own garden and flower arrangements.
Contactgegevens
Perch Hill Farm, TN32 5HP, Robertsbridge, Verenigd Koninkrijk
- sarahraven.com/help
- www.sarahraven.com
2,5
Slecht
13K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Bloomin’ great!
Good service start to finish even delivered earlier can’t wait to
See the blooms in spring.
22 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Sadly I did not receive the Terracotta…
Sadly I did not receive the Terracotta lasagne bulbs I ordered. After trying to contact you by telephone and sending 6 emails I received a refund.
Your customer service was none existent and your chat bot went round in circles.
Very disappointing.
Regards Julie King
26 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Large looking forward to the spring and healthy bulbs arrived as…
Large and healthy bulbs arrived as promised.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Good choice of bulbs
Good choice of bulbs. Order and postage handled efficiently
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Semi-satisfied
The bulbs were only part of an order, unfortunately the other plants, salvias, could not be supplied and I got a refund. The bulbs seem ok, one or two are definitely undersized. Won't be able to comment on performance until the spring!
16 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Great quality, great service, lovely bulbs and plants
My bulbs arrived, as they always do from Sarah Raven, in good condition and in good time for planting, Bulbs (and plants) that I have ordered over some years have always been of the highest quality, and when in flower, have never let me down - as lovely as in the catalogues!
Excellent customer service, too.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
I have only received part of my order, unable to contact a human
I have only received part of my order and have been chasing for weeks. Your chatbot is unable to help and I don’t seem to be able to teach a human as emails have gone unanswered.
This is very unusual for your company.
15 juli 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. Please be assured that if you have contacted the team via email or the virtual assistant, we will be in touch very shortly. Kind Regards, Sarah Raven Customer Services
Part of my order couldn’t be fulfilled…
Part of my order couldn’t be fulfilled and I received an email stating the value would be credited to my Sarah Raven account. I requested that this be paid back into my bank account. This took several weeks and emails to sort. Very poor customer service.
5 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
I had a ridiculous number of bad bulbs
I had a ridiculous number of bad bulbs, squashed, undersized, outright rotten. What has happened to SR's quality control? My experience is that quality has been slipping for several years, & not just bulbs.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. If you haven’t done so already, please do get in touch so we can look to resolve this for you.
There are two ways to get in touch with our customer service team, either through the Virtual Assistant on our site, or via email – info@sarahraven.com.
Response times are currently around 5 working days so one of the team will be in touch to resolve your issue shortly. Kind Regards, Sarah Raven Customer Services.
Bulbs ordered and received in good…
Bulbs ordered and received in good condition and well wrapped in eco friendly packaging. Have ordered from Sarah Raven before and have always been very pleased with the products.
23 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Excellent condition and very well…
Excellent condition and very well packaged as always, looking forward to seeing them flower in the Spring
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Tulip bulbs arrived on time and were…
Tulip bulbs arrived on time and were off excellent size and quality. Packaging all recyclable.
9 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Bulb order was fine, however…..
Bulb order was fine, no problem. However I await still a resolve to my accompanying order of two virginicastrum. I ordered and paid for two but received only one. I have twice used the chat line to complain & have twice been told someone will get in touch . As yet nothing. Consequently I am loathe to order from the website in future.
14 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are sorry there has been an issue with your order. Please be assured that if you have contacted the team via email or the virtual assistant, we will be in touch very shortly. Kind Regards, Sarah Raven Customer Services
Lovely big fat bulbs
Lovely big fat bulbs, (mcch bigger than local Garden Centre's) only one rotted. Evri delivery was pretty slow.
Looking forward to next spring
19 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Absolutely fabulous.. as always
As always, excellent range of choices, good detail on ( in this instance) the bulbs, placed my order and it come speedily, also as usual. They're in my garage waiting for November so I can plant the in my many pots... I don't think I'd better order more for a year!! :) always love Sarah Raven site.. super staff on phones if needed... Thank you all for continual marvellous service.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Bulbs took time to arrive which wasn’t…
Bulbs took time to arrive which wasn’t a problem but the container I ordered was thin like a tin can so sent it back!! After many weeks had to remind Sarah Raven to refund me! No email to say it was in way back or they had received it! Poor customer service!! My friend experienced similar!!
1 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. If one of the team can assist any further at this time, please get in touch via our website. Kind Regards, Sarah Raven Customer Services - www.sarahraven.com/help
Tulip Bulbs received during autumn and…
Tulip Bulbs received during autumn and were of good size. Have already planted them and will only be able to tell in spring how they did! All in all, no problems with this order and I am very happy with the quality of the bulbs. Also managed to get some varieties not available elsewhere which was a bonus.
12 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Sarah Raven bulbs
Excellent service that I expect from Sarah Raven. Order dealt with promptly and the bulbs look good. Daffodil bulbs planted and just waiting for the cooler weather to plant the tulip bulbs.
29 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Good quality
Good quality spring bulbs arrived when the company said they would, well packaged.
25 september 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Ordering was easy
Ordering was easy. The bulbs arrived safely and very well packed as always. I cannot tell you what they are like yet (spring bulbs) but Sarah’s colours are always lovely.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Sarah Raven
Thank you for your review. We are delighted to see how happy you are with your recent order from us. Thank you so much for taking the time to leave your feedback. Kind Regards, Sarah Raven Customer Services.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.