Sasa.com Reviews 

Skin care product that I ordered was not in the original wrap! As you know when you order skin care product, it should be sealed and wrapped in a plastic cover. The container was opened previously with old dry tape stuck on the top. The box with finger prints all over! There were dirty marks inside the box! I wonder if the seller used the product and refilled it fake cream!!!! I feel this was a total scam!!! Please be aware! Do not buy from them!!!!!

Muy buena en muchos cariños y aspectos,😍😎😎

I have been using this website for as long as I remember. I get all of my skincare and most of my makeup (they don't stock Bare Escentuals, unfortunately). The site has the cheapest prices compared with other online shop. The products are genuine and shippings are always prompt.
The only downside is that they tend to go out of stock on some of their more popular brands.

I just buy a parfume set at sasa Alamanda outlet using a debit card, after I do a payment then the promoter said she will void the transaction bcoz she keyin the worng amount then I just say yes. After she give back my card with all the receipt, I didn’t double check it. When I’m home the girl text me that I’m must come back to make a payment again bcoz payment not complete. I just ignore for one night then she say want to make a report police becoz I’m not give a response. I was shock what she was saying. This is not my mistake girll.

Sasa is selling fake or faulty items

after using same products, Clinique and Estee Lauder items, very bad allergic reaction, contacting with Sasa customer service, they advised "Sasa is cheap because the items have different ingredient and different producer". Sasa refused to provide ingredient list to compare the one i got from Sydney brand. if you care about yourself, buy from nominated retail shop. Avoid Sasa

no quality of service...or I should say worst ever.

did not care about the buyer. Before you placed the order, they might suck your Xss. Once you placed the order, you will be ignored for sure.

Prepare to "enjoy" the real shopping experience in HK.

The worst online shopping experience I have ever experienced . I tried to make an online purchase from SaSa with the first time buyer $5 off gift code, when I tried to pay it would not process my payment multiple times. I tried to contact the bank and the bank said there is nothing wrong with my card and the bank is not blocking the payment either. When I returned to the site once again it has retained my card detail when I have selected not to save any details. When I contacted them in regards to the order and the payment issues they did not reply. I tried to cancel the order online then it will show as server busy or system error. Then I contacted them again to amend my order to cancel some items then they inform me that since I have paid I cannot cancel the order. However I did not receive a receipt or any order confirmation, noting that when I tried to pay it always shows as error. However, I keep receiving emails asking me to pay from them on a daily basis and still to this date. And the most annoying of all is since visiting the site I keep getting pop-up ads from them and spam emails.

I know I am not the only one having these problems as my friend also experienced the same thing.

It was in the Metro city shop last Saturday, what I have experienced make me uncomfortable.. I will never be there again

It was my first time to visit the Jurong outlet and I was very disappointed with the service rendered by the staff named Rachel. She was not helpful at all when I requested some information. I ask her a question and she pretend like didn't hear and simple walk away. I was further appalled when I saw her standing behind me more than 15mnts just for watching me while she can come and help me explain the products. Once again I went to ask her about the product, she look at me and walk away again. Seriously what happened to this staff? Or bcos she has no idea with MK UP SG brand? She is lucky bcos she is an eldest so I decided to just ignore her. It was a very unpleasant experience for me. In overall, a very bad service. It is very unlikely I will be at this outlet again.

Its a very very bad service i have got from Sasa Time Square. I was served by a consultant named Pinky. I was looking for a make up as a gift for christmas. On a half way she served me and let me try the colour of lipstick, she just left me alone and served another customer at the fragrance section. And i'm waiting and looking for her so long but she not coming to me. And she just looking at me from far. Such a very rude atitude.

I would give 0 star if there is such a choice. I wanted to post this for so long but I just did not get time to do it. I used to be a very royal Sasa VIP customer for more than 15 years mainly because of two brands it carries - Suisse Programme and Sisley. But now I do not think I would go back and purchase again. I started to purchase online ever since I moved to Canada/Toronto more than 6 years ago. The orders appeared to be fine at the beginning. But lately I noted long delays in two of my orders (over 1 month not delivering for an expedited delivery services) and their response has been extremely slow and inaccurate in terms of what happened. Now here comes the icy on the cake with respect to my most recent purchase. I placed an order on Sept 18, again due to the price I paid, it was expedited delivery. After almost a month, there was still no package. I filed an inquiry online and again someone sent me the almost automated email asking me to check with my neighbors and friends and colleagues (how dumb the answer is??!! I simply could not bear as I live in a high-end condo and we have concierge on site 24-7 to deal with all inquiries and deliveries. Which friend and colleague would take away my package if delivered??!!). Then complete silence. Couple of days later when I followed up again, the funny thing happened - I was told the delivery failed and the package was shipped back to Hong Kong likely due to several reasons including incorrect mailing address. They have been shipping to the same condo address for 6 years and now they are saying my address is wrong! The even worse thing is that even though it is completely Sasa's fault, Sasa suggested two alternative solutions - either (1) no package at all and they will provide me a cash coupon towards my next purchase or (2) they can ship the package again but will need me to pay for the delivery fee and restocking fee. W*T*F*! So basically I need to pay one way or other as an innocent customer for their own mistakes. What I can tell is that if this happens in Canada, I will get a call from the company apologizing for the delay and proposing to ship the package immediately as fast as they can. They likely will give me a discount for my purchase or the whole purchase is free as they cause significant inconvenience. But apparently Sasa does not realize that there is something key to run a service company called customer service. Despite the fact that I made it very clear I do not accept either option 1 or 2, I need the package to be shipped immediately and I need an apology. Despite the fact that I made 2 long international calls to Sasa from Toronto to advise them what happened in person as the email replies were extremely slow (no response within 2 weeks) and made no sense, the issue has not been resolved. After more than 2 months, nothing has been concluded and the package still has not been shipped. It is extremely unprofessional and unethical for them to conduct business like that. I am so upset and disappointed!

Don't buy from a company like that folks. I have seen reviews saying the products they sell are fake, which is definitely making things even worse!

I have shopped in Sasa before but the customer service at the Granville Road branch in TST is absolutely unacceptable. After I paid for my products, security followed me out of the store and asked me where is a product which I have looked at but did not purchase. I asked him to search in my bag and that I do not have any products in my bag which I did not pay for (I also have a receipt as evidence). He refused to look at it and proceeded to continue to humiliate me in public by speaking on his speakerphone. He treated me like a thief without even searching in my bag. At this point, I was pretty annoyed so I demanded that I will find the product back in the store. After I relocated the "supposedly stolen" product, I didn't even receive an apology for the public humiliation and wrongly accusing me! I couldn't believe it! Avoid this store at all costs if you don't want to be treated as a criminal. In addition, I was FOLLOWED around in the store by security for the whole time which made my shopping experience highly uncomfortable. Very unhappy and will not shop at this branch anymore. I encourage other makeup enthusiasts to also shop at either a different branch or a different shop all together.

Bought products, they NEVER shipped entire products, emailed them with no response, a month later they finally response because i was trying to dispute from my credit card company, then they told me where is the shipping box (take a picture show me the weight there), first at all, they suppose to have all information for shipping weight, they just make you no way to do what ever they said refuse to ship the products. Then, they said take a picture of the entire products (never opened packages), they used very thick bubble warp....if you don't opened it up you won't know what inside and what is being missing.....you HAVE to remove the bubble and count what inside, then they said you already opened we can not do anything.....they are a company without any ethics, a scam CHINESE company!! Products they shipped out almost expire as well (a month later), sk2 is fake one made in China version.....crazy, stay away from them!!

I have been with Sasa for long time, used to be very good from service to price, HOWEVER, recently, I found them not shipping out my order 4 business day after the order date. Totally have no idea why they would take your order, take your money, put your order status as "packing" but never ship the order out.
Also, they have something call "presale" items now, the idea is if your order have one of these items, they can always, charge your credit card, but never send your shipment as item is actually no in stock and they would not give you a shipping day. Even they email you and give you a restock they, they would not be true as later they will tell you item not in stock again.
Seems like they have a very serious business practice issue and management problem

ZERO STAR
After 3 weeks, they still haven't shipped my order yet.
When I asked them what happened to my order. They treated me like a suspect. They kept asking me to provide my receipt. After I show them the confirmation email they sent me and the screenshot of the order status on their website. They said thats doesn't count!!! Like it was me hacking in their system stealing their money!!! And they have no way to confirm any custom information based on their own system.
After checked my bank account, I found the transaction didn't complete at the first time. And their system said it was succeed and kept me waiting for half a month.

I have been ordering from sasa for several years now. The first time I ordered from them it took about 3 months to receive my order so after that it took some time before making another order.
However for the past 3-4 years I have been ordering at least 4-5 times a year paying using paypal (I don't know if that fact plays any role) and I have always received my products. It usually takes 3-4 weeks to my country but I know that beforehand so I just relax until I receive it. Maybe if you want your order to arrive fast its frustrating but if you don't mind waiting it will eventually arrive. They stock products you can not find in other online shops and the price is good. So for me I would definitely recommend it.

I've been a customer of Sasa.com for about 5 or so years. I understand people have issues with looking up the tracking number (I go through my order history to get my tracking numbers). I've made about 6+ orders. Sometimes if the payment method is unverified it can take a while. I've switched to using PayPal and my orders usually arrive within 8-10 days. Regarding the products, I've ordered a great variety for a fair price, I order large amounts of sheet masks especially along with various items without any issue.

Angry customer...

I have never ever written a bad review of any businesses, online or not, but I feel that I must share my recent experience with this online company, Sasa. I placed an order for two SK-II products on 1/6/16 and quickly received confirmation emails that my order was processed. The thing is, I intentionally ordered more than $200 so that I can get my products in the shortest amount of time (5-7 days shipping to USA per their website if you order more than 150). Well, 1 1/2 weeks go by and nothing. I checked the tracking number and went to the site as directed; tracking number came back invalid. I tried to contact Sasa via their email address: undeliverable. I tried calling their international phone numbers: not working. I panicked and was left with no choice but to contact Paypal to file a complaint since I paid with my Paypal account. Paypal sent me an email to give Sasa a chance to respond back with and date of 1/21/16, while I continue to check daily for any news/updates via my Sasa and Paypal account. Nothing every day. Finally, on 1/22/16, Paypal sent me an email stating Sasa finally responded back with a ordering tracking number, which was one digit off from the receipt I got from Sasa. I used the new tracking number to look up my order, a message finally comes up saying they've received the order but doesn't mean they have the actual products in their hand and may still be at the seller's warehouse!!! Seriously?!!!. I strongly suspect that SaSa probably has no intention to send me my items ever and only responded back because PayPal is doing an investigation. I still don't know if or when I'll get my order but to anyone who is desperate to purchase discounted SKII products from this company, please BE AWARE...the headache is most likely not work the $40-50 discount.

Few days ago i went to sasa bintang mega mall miri sarawak. I went there with an intention to buy a perfume for myself. So as i was testing some perfumes there, a saleswoman approached me with a very unfriendly face and rude manner. The way she looked at me was like disgusted. I think because she thought that i cant afford to buy anything. So she was so rude to me. I asked her nicely if they have cheaper perfumes and she answered me if u want cheap go buy fake ones. They can give u free also,she added. So i was embarrassed with her rude answer to me. I felt like i was belittled by her. So after that i walked away from the shop. I felt really embarrased and sad. I hope ur company can take action to any of your stuffs who treats customers badly. They should not judge people by look.