Sasa.com Reviews 

I rarely write reviews about companies, but this is the second negative experience with sasa and I feel that potential buyers should know of this company's quirks. I ordered over $150 worth of products so that I could qualify for their free shipping. That's the first mistake I made, since expending a large amount of money in one go isn't worth it if you aren't satisfied with the products. In total, there were six items and a few samples. One of the items was the Missha time revolution first treatment essence, which comes in a nice glass container. It was completely cracked when I received it, and the product had spilled all over. Next, I went onto check the other products (these weren't cracked but this was probably because they weren't in glass containers). Of the 3 that had expiry dates on them, ALL THREE had been expired by over a year. I am still debating whether or not I should try to get my money back. For all I know, I might end up shipping the products back and never see a refund for the shipping fee and the products. I am never buying from this company again.

I didn't have any problems with my past transactions in the last three years, but for some reason, my order was on hold and they required a copy of the front view of the credit card or an approval code of the transaction. I'm glad that they're being aware of possible fraudulent activities, but a copy of the front of the credit card? What customer would ever give a copy of that (no matter how good your previous experience is with the site)? I called the card's bank a few times, and they told me there were no problems with any of the transactions, and it showed in the balance so there was no need for an approval code. Too much hassle for a simple transaction... I'm moving onto somewhere else.

I went to the branch at Giza Kota Damasara.
This promoter name Sally Ng was being impolite. The attitude while serving the customer was really unprofessional.
It is disappointing.
Hopefully there is improvement.

This was my first order with Sasa's website. I had previously purchased products from a couple of their physical stores in China and Hong Kong while I was there to visit family, so I had an idea of the types of products they had and the quality of them. My order was very well packed, with bubble wrap and foam pellets. They shipped it in four separate packages so one lagged behind a bit, but the shipping time was pretty standard for international shipping to my country - especially since I got free shipping. All products were present and accounted for, and were as advertised - I have seen on some of the reviews here that some people received expired products, but for me they weren't. They also included a free sample of an eye mask, which I picked out of several things at checkout (it's quite small, but hey, it's free, right?). Emails were sent to me notifying me of when my items were being packed & when they were dispatched, along with tracking numbers. Overall, I'm quite happy with my order and I will definitely be purchasing from them again.

I brought a bottle of SKII Facial Treatment Essence for $218 and developed strong allergy on my face after using it twice. My request for a refund was refused on the ground that the product has more than 6 month's shelf life left. I cannot benefit from their 30-day return policy because I have opened the product.

Any Australian company would be obliged to refund the consumer in this circumstances under the Australian Consumer Law because the product does not fit the purpose it described. Please be careful when dealing with this company as there is no consumer guarantee!

I also found their advertising that this product has been developed for Asian skin is misleading. I brought this product because of their online advertisement, and it does not agree with my Asian skin.

First of all, the fact that they require a credit card copy is such a hassle. They want a front copy of your credit card.....are you kidding me? I swear this is probably the only company I know that ever does it. They do not trust their customer or value their privacy IMO.

Second of all, they are SO slow with shipping. If you want your order in a hurry....DO NOT..DO NOT buy from them. It TAKES them days just to package the order.

To be fair though, they have a nice website and their products are selling for a very reasonable price.

I already paid but the products were never delivered. Then they said the carrier delivered but i wasn't home so the carrier returned the shipment. if i want to cancel the order, they'll charge me for the returned shipment and handling fee!!!! So I chose not to cancel (but still need to pay the 2nd shipment), but it's been 3 months and I still haven't received my order. I placed the order and paid in April and so far I haven't got anything. I don't think i'll ever get them. The bad thing is i don't know where to report this!

Please tell everyone you know DO NOT buy on sasa.com

I received my package, but two things I'm disappointed. One thing, Honyaradoh Aunt Merry lavender sheep cushion (105603702001) missing lavender bag, only received sheep cushion. Second, Sasatinnie collagen collagen floral face gel cream (106141206001) already dry out, only 1/5 amount inside. Last year, they mailed me expired toner.

i filed a complaint for many times urging them to return my money. in the beginning they responded saying they were investigating and it'd take up to 3 months but then they didn't even bother to reply!!

this is absolutely NOT not a reliable merchant. watch out.

i am seeking way to sue them to get my money back!

I had read the comments that other people received defective, expired or wrong products so I was a bit worried. I bought only a few items so I won't be cheated out of my money if ever the reviews were true. When I got my box only within ten days (to the US) the products were properly packed with bubble wrapping and peanuts. The products were sealed and some were still shrink wrapped. I also checked the expiry dates and they don't expire any time soon. So happy to get good quality products in an affordable price. Very great experience for my first buy in sasa.

I ordered about $300 (CDN) worth of SK-II products. As this brand is very expensive and selection is limited in Canada, I was looking to save a bit of money. The prices seemed reasonable (mistake #1). I've ordered items from China online in the past (strawberrynet, etc), and really didn't have any negative experiences other than extra shipping time which is understood...so I decided to take my chances. This company looked to be quite big with happy customers from the limited research I did beforehand.

The bulk of the items I ordered were for a trip I was taking and ordered various travel-sized creams and lotions. I figured if they processed the order in a timely manner there was an inside chance I'd have it before I left for my trip.

Then I got the email advising my order was on hold "Waiting for Bank/payment verification". Okay, I'm an international customer. They want to know the credit card belongs to me and is not stolen. Anti-fraud measures, I get that. Been through that before with other international orders. Usually it takes a phonecall to resolve and the order is on its way. But no. They want me to call my card-issuing bank and obtain the transaction approval code. That's a pain in the butt, but had it not been 1am at the time I received the email, I would have just made the call. But Hong Kong is 12 hours ahead of me, so if I waited until the next day then they would be closed, so that would delay my order another 2 days. But wait - they gave me 2 more options! I could send by email or fax:

2) A front copy or photo of your credit card
Or
3) A copy of your credit card statement

Rewind.... Excuse me? You want me to send you a PHOTOCOPY of my CREDIT CARD via unsecured transmission, to a foreign country? WHO DOES THIS? Nobody in the civilized world, that's who. Their 'anti-fraud' policy compromises the security of their own customers. Where is the guarantee the the fax or email isn't going to end up in the wrong hands - like a janitor?!

I was so annoyed by this I emailed them and asked them to cancel my order and close my online account. I wanted nothing to do with them by this time. Then I realized they had already charged my credit card and I had a better chance of trying to receive my products than to fight for a refund at that point.

I called American Express, and explained I needed the transaction approval code and he was genuinely confused as to why they were asking me to do this. He said there are easier ways for companies to obtain identity verification for online transactions. When I told him they also gave me the option of faxing or emailing a copy of my credit card or bank statement, he almost choked on the phone. He said under no circumstances should I ever do this (which I already know!). We both agreed at this point it would be easier to give me the approval code they needed and try to get my order delivered. He also put a flag on my account to not let any further transactions from Hong Kong go through in case someone already made note of my card number.

I emailed them back with the approval code they needed and the next day I got an email advising my order had been dispatched. Of course, I did not receive my order in time for my trip. DHL attempted to deliver it the day after we left, and would not let my house-sitter sign for the package, so it sat at the post office for a week until we returned.

I picked the package up today, finally. There was $35 worth of duty and taxes to pay. I did get what I ordered, but one of the products is expired by more than 1 year, and another product expires next month. The rest of the products don't have expiry dates stamped on them, but I can imagine they are also old.

Lesson learned - looks good online, but not worth compromising the security of my credit card and receiving expired products.

I went on sasa.com because my cousin had used the site and it always worked perfectly fine for her. I ordered a few things for my mom and the total came up to over $400. I was fine with the estimated shipping time (which was pretty long, but expected since their warehouse is based in China), but then I got emails asking for verification by sending them pictures of my credit card or faxing over my bank statements, which is completely inappropriate and unnecessary. They put my order on hold and said they wouldn't ship them until I provided them with "verification" of my payment. I sent them an email explaining my concerns of the emails being a scam but they just sent an automated email saying that they would try to process the order through their bank using the information given and that it would take three weeks to do so. What??? Oh, and then at the bottom of the email, they asked for pictures of my credit card and bank statement again. I just don't understand how some people have great experiences with the company and some people get screwed over like this. On my account it already says that they've accepted the payment, and my bank said that they took the money out of my account already, so why are my items still on hold? On top of all of that, I can't even contact a customer service representative and complain because I live in the U.S. and their phone number is an international one. I would've completely canceled the order by now if they didn't already charge me! I was totally scammed. I am personally never ordering anything from this website again. The little price difference for the products is not worth all of the frustration.

I waited 3 weeks, never receive my order. Then I realized that it was was marked shipped back to Sasa. Within 3 weeks, I've never got any notification from them.
I tried to contact them - their website form was broken. After google search, I found their customer service email.
I waited 1 more week for email response. They just tell me to wait for my package to get there and they will charge me 15% restocking fee!!!
2 more weeks, I emailed them ask for estimated date - when the package will get back to them. I waited 8 days to get email response said they will give me refund once they get the package, doesn't tell me when.
I've been very patient for something that's not my fault at all. I'm an avid online shopper and this company is the worst I've ever deal with.

I was reading through other people's reviews and I was just heart broken! I love SaSa! And I feel bad for those who went through a hard time with them. I, in the other hand, didn't.

I have ordered from Sasa three times already. My first time, it took exactly a month for me to receive it. Everything was perfectly perfect! I then ordered again three weeks before Christmas and received it within two weeks, and again everything was in good condition. BUT! They did do a mistake. I was supposed to receive a Green Tea Toner + Herbal Toner, in which I received two Green Tea Toners. I asked them if they could send me the other toner back, but if so, I would have to ship one of the toners. We concluded on refunding me money AND! I also received a free gift from them (a cute coin pouch). So I just recently ordered from them again and I received it within a week and a half! I thought it was fast shipping!

I truly am a fan of Sasa. Yes, I agree that tracking the item is not easy, but I do not mind because I love opening my door to a surprise seeing the mailman bringing in mu package. I think they have great customer service and I also love how there are always good deals and super affecting products! Again, I feel bad for those who had a hard time with them.

I don't know why the shipping takes too long (14-21 days). However, it's been almost a month and I still not get my parcel. I sent them email to ask about this. 2 days later they replied that they reported my case to SingPost for mail tracking service. However, its mail tracking service may take 6-8 weeks for more information. I don't know how long I have to wait more. This is way terrible shipping service. I'll never buy anything on their website again. Stay away from them if you don't want to get into trouble like this and may not receive your parcel ever.

I ordered the Shisheido Benefiance Wrinkle resist eyecream and the order was delivered super quick. So I was happy with the delivery.

When i checked the Expiry date, which I always do with all cosmetics, using checkcosmetic.net, I found out the Manufacturing Date is 2008 ! General shelf life: 60 months Valid at least for the next 1 year ! Wow !

So if this product was manufactured in january 2008, I have about 3 months to finish using the product !!

I wouldnt use this product which has been sitting around for the past 5 years, would you ? Why do Sasa stock the item and leave it on the shelf for so long ?

Disgusting...

I bought products from this website.

First, the delivery was SUPER slow. Other website similar with this sent products much more quickly!
Why do they need such a long time to send products???

Second, I got a faulty products. It was opened by someone already!!!!This was clearly a faulty products.

Third, I sent a email to the customer service to get a replacement or a refund.
They somehow need 2 business days minimum to send "template" email. Nothing was tailored on my situation.

Fourth, they asked me again to post it back by a "template" emails. Also, they insisted that they checked all the products before delivery, but it could be damaged during delivery (which means that nothing is their fault!?) It is fine, however, the policy mentioned that they will not accept opened products. My product was opened by someone, so I asked them to guarantee that I will get a replacement once I sent a product. And again, they sent a template email which was the exactly same template email to ask me to send it back! They also mentioned that they will cover the delivery fee, but I do not think that they will cover the box which I will use to send the product back. Why do I have to pay something to get the replacement which I am not sure that I will get a replacement!? Even if they decide to replace my products, I have to wait more than a month AGAIN!?
I thought "this is enough". I am not willing to spend my time to them to send the product with my time and cost (of box), and I might not get anything back. So I sent an email to them that I was totally unhappy with such a terrible customer service with template email & decided not to send the product back (also I decided not to use them). AGAIN, they sent a template email. WTF! In the end, I wrote to them not to send any more template emails with my unhappiness.

Finally, even though they know that I was totally unhappy with my purchase, they still asked me to write a review. So, I wrote the honest review with one star (because the product was such a sh*t), and they rejected my review!!! probably because I put one star for the product because I could not use it.

I will not recommend this shop to anyone AT ALL. There are so much better online shops. Do not consider to use this shop seriously!!! They do NOT know anything about customer service and product checking.

I am not one to complain too much about late delivery or bad communication but in this case I feel that i must to prevent anyone else experiencing the same thing. I ordered a few skincare items in early March and was promised delivery in 8 weeks, due to customs, which I was ok with as they did make it clear it would take that long. However after 10 weeks, nothing arrived so I contacted them. When I tracked the item, it said 'delivery unsuccessful' which was ridicolous because if it were, it would be sent to the post office, where I would have to personally go and collect it. They replied back saying they've sorted it out for me and I'll have my products in the next 3 weeks. 6 weeks passed, again nothing. I kept emailing them over and over again, and received the same automated emails. After 3 months of waiting, I asked for my money back. it took further annoying automated emails and reminders to them that they still haven;t issued a refund. Finally I got my money back after sending a pissed off email to them. all in all, it took 5 months. They only paid me back 85% of what I initially paid, which was annoying and thinking about it now, I should have refused and taken to court. It's little money, but I can tell that this is a way of scamming customers. This was the worst experience I have ever had with purchasing items from overseas. Will never go back to them. Ever.

Il mio primo ordine non ando' a buon fine, sono abbastanza rigidi per quanto riguarda il pagamento.(buono da un lato, troppo dall'altro) Non capisco come mai pretendessero fossero inviati TUTTI i dati sulla carta di credito per confermare l'avvenuto pagamento, per motivi di sicurezza aspettai semplicemente che accettassero i soldi senza dover inviare i dati relativi alla carta. Ma l'ordine fu cancellato, quindi la seconda volta riprovai con paypal e ando' tutto bene.
Il customer care risponde velocemente alle email, nota molto positiva.
I prodotti mi sono arrivati integri in una scatola, nonostante un prodotto mi sia arrivato senza l'adesivo di sicurezza che testi il prodotto nuovo (stesso prodotto uno con e l'altro senza). La spedizione e' arrivata in due settimane piu' o meno nonostante il pacco fosse IMPOSSIBILE da rintracciare, nonostante avessi il Tracking code

The delivery time was reasonable, I ordered the products on 1/14/2013 and received them today 1/28/2013. The delivery took about 14 days and I live in Arizona. I had a lot of difficulty logging in as a member to their website due to a problem within their system and they took a lot of time to amend the problem. To give them credit, they eventually did fix the problem and they had always responded to my emails within a time span of 3 days or so. Be aware that some email services cannot receive emails from their website making it difficult to receive important emails such as order confirmation number, tracking and membership login. I had difficulties because my email service kept blocking important emails.

Another warning is to look carefully at the product sizes. A lot of their products are sample sized and it is in fact listed for example 10 ml is a sample size. Be careful
when ordering products and look carefully at the description. The package was pretty untrackable although they give you a tracking number. It basically said on the website that the origin was preparing shipment despite the fact that the package was basically at my door. You would have to be a bum sitting at home to receive their packages.

Overall I liked the website and service was pretty good.