Sasa.com Reviews 

The ordering process on the site is decent.
The processing after payment from order received to dispatch takes a
while (4 days-- but I did order the day after Christmas and there was a
notice on the site that there would be delays) but acceptable
considering the holiday season.

Shipment to the U.S.A. took 11 business days which was in the 7-14
business day time frame stated. After leaving Hong Kong Post, it was sent
as Registered Mail via the United States Postal Service (which means I
would have to be home to sign for it or pick up my package at the Post
Office) a little more work, but it guarantees only the Recipient
receives the package--which I don't mind. I was emailed tracking
numbers to keep tabs on my shipment for both the Hong Kong Post and United States Postal Service.

The box was really beat up when I picked it up at the Post Office, but the contents were wrapped tightly and in excellent condition. I would think twice before ordering anything fragile/glass containers after looking at the condition of the shipping box. Whether that was the USPS or Hong Kong Post responsible, it's indeterminable.

Invoice/packing slip included was in English, accurate, and order was complete. No separated items. No damage. No customs fees or additional fees applied after receiving the shipment.

The only negative feedback was the time it takes to go from site purchase completion to shipment dispatch--that could be improved. Overall wait time from purchase to delivery: approximately 3 calendar weeks with Standard Delivery.

I will most likely order from sasa.com again.

delivery speed: sasa.com allows themselves a shipping time of 7-14 business days. My order was split into 2 parcels (apparently it's what they do if you order several items). I've waited for roughly 14 business days (about 3 weeks) for my 1st parcel and even longer for my 2nd.

The thing is: I only was informed via the parcel tracking service, that my 1st parcel was tendered to me (apparently) unsuccesfully and was shipped back to sender (sasa.com, HK). Do they really expect their clients to WAIT HOME ALL DAY FOR ALMOST A MONTH just in case your order from sasa.com will be delivered???? If they ship it via private courier and not with the local post service, it's custom to notify the recipient on which day the delivery will take place. Not even a note was in the post mail, nothing. The parcel could've never existed in the first place.
To top it of, you're expected to pay a fee and an additional shipping fee if your order should be sent to you again. Unless you're a bum and sitting at home all day, you're pretty much screwed.
Nowhere was I informed about this procedure while ordering at sasa.com!

I sent a complaint, but I don't have any expectations. If sasa.com shows some cooperation I will post it.

I've ordered from them twice. The first time I tried to order, I had always this so called ''Server is busy'' problem. Trust me, I'm not the only one who keep complaining about this because it also happen when you try to review their items. Not only that, it took me 20 minutes to just place an order -_-
But at least, it's good they have a review system available. This is just a personal grudge now, but I don't like how they can't do a simple task like marking my parcel as a gift, since I hate the VAT system in my country. Yes, I know it's supposed to be like that but yet again it's just my personal grudge since I didn't get any charge from BonjourHK's parcel. Their working day to proceed my items takes usually 5 days, which is quite long for me since I'm used to 2-3 days.

The promotions they offer is really great, and many items are relative cheap compared to ebay and other stores. Sadly, there's some overpriced one like 2B Alternative line, if you compare the prices with BonjourHK it's a huge difference by 10$ or even more.

I highly dislike their points/reward system because we have to collect many points to reedem items (which is likely impossible, seriously)! It's good to see they have this ''alert'' system which informs you the specific item(s) when they've re-stocked it.

Sasa has items from head to toe, except hair dyes though. I love that they sell so many brands of Asian cosmetics, since it's impossible for me to get it in Norway. Otherwise, I am satisfied enough. I am also under impression that they sell diet and health items, like tea, pills etc.

They communicate in English, French and Chinese. Their English is good, so don't worry about that :)

The site seems a little bit chaotic to me, because I'v needed much time to find the products I was looking for, but the selection is huge and if one has got used to this site, it'll be easier to find the products.

My order came punctual, but for me, the package was a little bit exaggerate (the package was twice as big as the things, which I ordered).

If you live in an obscure city where it's hard to find good and decent price Asian beauty products then SaSa.com is a good place to shop.

The prices are fair although, not exactly the same as Hong Kong BUT it's still cheaper than buying it from other sellers (inflated prices and high shipping rates).

Shipping is a hit or miss. Shipping is free with purchase of $75 (or $99 - don't remember) BUT they offer shipping promos quite often (at least 2 times a month). The promo is free shipping with purchase of $25 (with tracking #) or add $8 for express mail.

In addition to the free shipping promo, sometimes they offer generous freebies. One time I got a free blackhead remover lotion that was worth $60! Because of this I guess a lot of people ordered and this delayed the packaging time and mail processing. This particular parcel with the free $60 lotion took 3 weeks to arrive to Canada. But taking into consideration that it did come from another country 3 to 4 weeks arrival time seems fair.

As well, you must check their weekly/monthly promotions on their site. You can take advantage of these promos (example buy one get one free, or free item with purchase of X, etc.,).

One problem I see with SaSa.com is that you get charged $5 for cancelling an order, and since they are located in Hong Kong there is a 12 hour difference for me.

Overall, it's been a positive experience to shop at SaSa.com

J'ai éffectué de nombreuse commandes sur ce site (cosmetoaddict que je suis) aucun probleme! Toujours un petit cadeau dans le colis!
Seul petit souci, de nombreuses ruptures de stock mais des produits supers aussi! Prix imbattables! Vraiment super! J'y ai passé des heures à faire mon panier de commande ^^

Wanted to pay with credit card and they asked for photocopies of my card and bank statements via email. Everybody knows it's scam and only fools would do it, yet their copy-pasted customer service reply kept on repeating itself, not paying attention to the topics I mentioned in my inquiry. I was called a fraud in the language of law, and when refused to give out scans(!) of my credit card, they cancelled my order on their own, without a word or apologizing. Second time I tried with another credit card. Partly, I wanted to see if they repeated the same treatment, they did. Same route again, not caring about my suggestion to swithch to Paypal either. Same "I-don't-give-a-shit-about-what-you-want" styled CS reply with only copy-pasted bullshit, which will make you feel humiliated, not them...

Now, this is a legit company....no wierd delays or false advertising. I've shopped at the wonderful Sasa outlets in Hongkong and have ordered online from sasa many times and without fail always recieved my items. Delivery takes around 10 days (slow) but, atleast you know where you stand. The only problem is that they don't stock enough products (limited) and often run out of stock.

Terrible terrible purchase experience. Order submitted more than 2 months ago and still not send out from the warehouse. They blame on the company's relocation of the warehouse, but my friend who made a purchase a month after me received her shipment 2 weeks ago! When I called in to check on my orders, they told me if I can't wait any longer, just cancel my order. They completely careless about me being a customer or on my purchase! They kept on telling me my order will be processed soon... soon... soon... but it has been 2+ months!
So unsatisfied by this company! Will never go back to them!

Siden har et kæmpe udvalgt til gode priser!

they shipped my ordered probably to the wrong address. item got returned to them becoz the package was unclaimed. i asked them for a picture of the address label on the package. they sent me a picture of the label that address was cross out. i can bearly tell if it's my name nor the address is correct. they now ask me to pay the shipping again to send my goods or refund me w/o shipping fees. what a scam!