Savills Reviews 

Overall positive experience working with Savills through my tenancy. George Pride in particular has been very helpful and responsive throughout the tenancy with any issues we had, and he has been able to get things resolved efficiently.

First time hearing of these is a "final warning" letter through my door from "Kevin Donohoe - Head of Asset Strategy, Planning and Delivery". Claiming they need to do a survey on my house and that their "records indicate" I have "refused them access" - NO one has knocked on my door about a survey! Claim they have tried to contact me via phone, letter etc and that I'm in breach of my tenancy and threatening to kick me out and legal proceedings, but I've had NOTHING from them until now! No letters, no calls, no one knocking on my door! This is absolutely disgraceful! I called and spoke to a nice lady, she was understandanding and apologetic, told me I should have had letters and stated a number of people have complained they've not recieved letters from them either so there's something wrong with the mailing system. She assured me I wouldn't lose my home - obviously, as I've not done anything wrong.
You lot need to do a survey? That's fine, but DO NOT threaten me when I've doing nothing wrong!

Do better Kevin!

Our experience was significantly and uniquely enhanced by working with Justin Godfrey at the Bishops Stortford branch. He is an absolute professional, with excellent communication skills, a much appreciated honestly, knowledge of the market, and a pleasure to work with. He genuinely made the sale happen, helping in every way he could, whilst dealing with the many parties involved without issue or stress. I can only say positive things about the way he works and would not hesitate to recommend him or indeed use him again ourselves.

Our property manager, Shan, helped us when we had concerns with our flat and kept us in the loop throughout when she was arranging solutions with our landlord. Thank you for your great help and brilliant service !

Fiona Withers has been our property manager for many years. She is consistently quick to respond, make good recommendations, and liases well between ourselves, the tenants, and with contractors. She is a star.

We have had a great experience with our property manager, Roshni Jethwa over the past few years. She has been very helpful, responsive, and professional throughout.

What really stands out is her problem-solving approach - whenever an issue arises, she handles it quickly and efficiently, making the whole process smooth for us. Communication is always clear and timely.

Overall, we’re very happy with the service provided and would definitely recommend her to others.

From putting our house on the market some months ago through to completion of the sale, the service from Savilles and in particular Claire Dwyer, has been superb! Claire has been tenacious, professional and pro-active every step of the way. Our house sale has not been easy but Claire has ensured that it stayed on track and that it completed today! Thank you Claire we could not have done it without you!

As a renter with Savills for the last 5 years, we have had a superb experience. Any friction or dispute has been dealt with immediately and professionally, and having rented through numerous other agencies, I can safely say it has been immeasurably better with Savills. Our property manager, Lauren Sullivan, in particular, made it a very easy and stress-free time. We are sad to be moving on to another agency as a result but would highly recommend both Savills and Lauren for any West London/Hammersmith renters.

Excellent service from start to finish from the whole team at Savills. It was not an easy sale but they were super helpful and professional at every step of the way, holding our hands the whole time, and I don't think we would have achieved our final price without their experience and guidance. Super happy with the whole service across all the years. Their post sale help was invaluable and I cannot recommend them enough.

We worked with Ben and he was very good- very responsive, available over the weekend and very reasonable.

From the first viewing to the completion, we had a very good experience with Savills, they are professional, pleasant and extremely helpful. They went out of their way to assist us in everyway possible. Tamar and Ellis were both wonderful and made the process as easy as possible for us.

Can't even bloody reply! 1-2 days been told twice someone would get back in touch oh wait in still WAITING 🙄🙄 give me a company who do the same job but actually reply anyone?!?!

I'd like to take a moment to give a massive shout-out to Jack for expertly navigating a series of recent maintenance requests.

We began working together recently, and to say he has hit the ground running would be an understatement; he got stuck in from day one, and has been a superstar.

Super responsive, professional, friendly, efficient, communicative, and much more - it's a huge help and a great comfort to know that Jack is looking after things.

Thanks so much again, Jack!

Honestly one of the most frustrating experiences I’ve had with an agent at Savills Wimbledon.

Everything was just painfully slow from start to finish. Constant chasing, vague replies, and things that should have been simple dragging on for no reason. We moved in with no blinds, piles of rubbish left in cupboards and all over the place… it took weeks to clear the rubbish out and months to have blinds.

The final straw was the deposit. We’d already agreed what was being returned and I sent my bank details straight away, and it still took ages with zero urgency. I ended up having to chase again and again just to get a basic response (which I still haven’t had). Korben has no interest in doing his job. Appreciate the landlord is clearly a dishonest nightmare but that’s no excuse to keep screwing over the tenants.

Dealt with Korben and Elisabeth at the Savills Wimbledon branch — neither seemed particularly bothered about actually getting things done. Both just scream incompetence and laziness with every interaction. Elisabeth even used my details to create accounts with various companies I didn’t engage with, though Korben has since said she was fired. Definitely deserved.

Just felt like nothing ever moved unless I pushed it multiple times per day. Wouldn’t use Savills Wimbledon again, they have no clue at all, and if they do then they don’t care.

Highly impressed with both the Lettings initially and more recently the Sales Teams at Savills in Barnes.
Alex Mersh did a great job keeping us fully informed at every stage of the process and progress of our sale.
Highly recommended.

I’m extremely disappointed with the service I’ve received from Savills regarding the return of my tenancy deposit.

It has now been over a month since we vacated the property, and we have still not received our deposit back, nor any clear breakdown of proposed deductions. While I understand that there can sometimes be delays if a landlord is unresponsive, this does not excuse the lack of progress.

As a professional letting agent, Savills should have robust processes and internal controls in place to ensure tenants are not left waiting for extended periods. Waiting over a month without clarity is unacceptable and falls well below the level of service I would expect.

This delay has had a real financial impact on us, as the deposit was intended to contribute towards a house deposit. The lack of timely action has put us in a very difficult position unnecessarily.

I would strongly urge Savills to take more accountability in managing landlords and ensuring that deposit returns are handled promptly, transparently, and in line with tenant expectations and regulatory standards.

Overall, a very frustrating experience that needs urgent improvement.

Although there were some frustrations in the beginning getting the right details published, Savills took us on without knowing how complicated and extended our house sale would become and saw it through to the end. Stewart Chipchase was patient in explaining what was happening, brokered a financial deal to keep the chain of 6 intact and even acted as carrier of documents when we were unable to get to our solicitor's office.

Overall, a great team of professionals to work with.

I’d give zero stars if I could!

My experience with Savills as the managing agent for a rental property has been beyond awful.

The place was in a terrible condition when I moved in. Absolutely filthy everywhere and I was knee deep in dust, bugs, rogue hairs and nail clippings. No working heating so I could have frozen to death over winter waiting for a repair, yet Savills claimed it was all fine, habitable and had been ‘professionally’ cleaned and checked. They clearly have no regard for tenants health and safety!

Atrocious lack of communication from the property managers. Took weeks to get anyone to respond, so I had to pay to live in a tip before I ended up paying for a heater, blankets and to get it all cleaned up it was so bad. They won’t refund anything either despite evidence.

Don’t rent from Savills, they don’t care about you, they just want your money.

Our experience with Savills as the property management agent at Dandi Wembley has been very disappointing.

The building experienced no heating for over 2 months during winter, which was not resolved within a reasonable timeframe.

Temporary heaters provided were not sufficient and led to significantly increased electricity costs
There has been no clear or fair compensation plan despite prolonged disruption.

Maintenance responses have been slow and inconsistent, requiring repeated follow-ups
Silverfish were observed in both flats and common areas.

Rodent activity near bin areas was observed, with responsibility often attributed to residents rather than proactively addressed.

Overall, the management of the property has not met the standard expected, particularly in handling critical issues like heating, hot water, maintenance, and resident communication.

We would strongly recommend that prospective tenants understand how issues are handled in practice, not just what is communicated.