SBS Insurance Reviews 

Excellent service from my claims manager James Carlo. James was polite, respectful but most importantly he was very quick to respond and dealt with my concerns quickly making the whole process stress free, which is quite unique in this day and age. I wouldn’t hesitate in recommending SBS and James Carlo. To coin the phrase “they don’t make a drama out of a crisis”

Fantastic experience with Dan. He was so understanding and proactive, and found an excellent resolution so quickly and efficiently. Incredible service.

Just wanted to make a little shoutout to Amy who handled my claim… she was amazing. Really helpful, emotive around my situation and stayed professional throughout. I am super happy I had her as my advisor. Thanks again x

What a breeze!

It has been an absolute pleasure dealing with SBS from start to finish on our insurance claim. I very rarely write reviews, but on this occasion I genuinely felt compelled to do so.

Dan was a true professional throughout and a real credit to your organisation. From the initial claim being submitted to approval for a high-value item, the whole process took less than 72 hours, which was incredibly impressive.

Dan’s communication and attention to detail were exceptional. At times, it genuinely felt as though I had my own personal PA managing the claim, keeping me updated and making sure everything progressed smoothly.

I only wish more companies offered this level of service and personal attention. A genuinely first-class experience from start to finish.

Thank you, Dan and SBS.

Claim Number: 905029

A brilliant experience from start to finish. Fatima was so helpful and professional.

I lost my diamond necklace and made a claim (no 888078) via our insurer Privelege. SBS are the claims company for Privilege.

Fatima handled the claim throughout - was super clear about the process, and provided all the information and reassurance that my replacement necklace would be like for like. The necklace was a 60th birthday present from my husband so very special.

Fatima really cared about doing a great job for me - thank you!

I cannot praise this company SBS enough.Felix you are a credit to your company and yourself. On the 1st September I rang Hastings Direct for advice because I had lost the Diamond out of my engagement ring. I was very upset about it obviously , but the were very reassuring about the situation and guided me through what would be done. I always think you don’t know how good an Insurance company is until you have to make a claim , well I delighted with this Company and how quickly my claim was handled and resolved. They said SBS would be in touch within 2 days, 30 minutes later I got a call from the lovely Felix, he explained what was going to be done and how to proceed and not to be worrying at all. Really reassuring, keeping me updated at every stage. Today 9 days after making that first call I have received my Ring, a new centre diamond and new claws to hold it in place, ring cleaned and polished and in a new box. I am amazed, happy and delighted with not only the ring but the Service and the way SBS and Felix dealt with the situation in such a fast time. Thank you Felix once again for your kindness and courtesy at all times throughout what has been an upsetting time for me.

Michael was very efficient and friendly. The team handled the claim with incredible speed and professionalism - very impressed.

We couldn't fault SBS and their representative Fatima. She was helpful, friendly, efficient and responsive. And she dealt with our claim in double quick time.

First time ever claiming house insurance. Can highly recommend Swinton Insurance for being so professional and quick. Dealt with 1 ladies Theresa from Swinton and Amy from SBS, both were friendly, patient, helpful and made the process extremely easy for us.

George was very helpful with my claim & after a few questions it was all settled & my new item was getting delivered 2 days later .

Mike, the insurance handler was professional, polite and extremely helpful.

Thank you for making the process easy.

My handler Fatima, claim ref 903422 was very efficient and made the process very straight forward resulting in a successful outcome

Very good sevice

Michael was so clear & easy to understand. He also handled the IT work well. A pleasure to deal with, and I don't normally like call centres!

I've never claimed on my insurance before so I was a bit daunted, but Klara at SBS was brilliant - calm & professional and listened to my very lengthy explanation about what happened with our cracked cooker hob, and then she talked me through the information that I needed to provide for her to ascertain the claim (photos & receipts) and then quickly approved my claim and even dealt with Curry's to urgently source the replacement hob and arranged for the installation this week, all during the same phone call. Absolutely brilliant service!!

Amy was brilliant and solved my claim swiftly, as well as being friendly and helpful.

Very easy to get in contact with.
Everyone i dealt with was very helpful and make the experience hastle free and not stressful.
Thank you

Daniel helped me with my claim. He knew his stuff on cameras etc, and it made things much smoother. Everything was settled just 20 days after making the claim. Thanks Daniel!

I couldn’t be happier with the service I received regarding my engagement ring. Vicki Telford went above and beyond to help me throughout the whole process and made what could have been a stressful situation feel quick, simple and completely hassle-free.
Vicki was incredibly helpful, professional and kept me informed every step of the way. She genuinely went the extra mile to make sure my claim was resolved as quickly and smoothly as possible.
I’m extremely grateful for all her help and would highly recommend Vicki for her outstanding customer service. Thank you so much Vicki.

Jacob Newman handled my claim. Reference ID 900029.

He was friendly, professional and sorted everything within a few days.

The whole experience was stress free.

Thank you Jacob Newman