SCG South West Reviews 

My call was answered by Matt B (Service Assurance Engineer) and from the outset he was professional, knowledgeable and eager to assist. Furthermore he called me back 15 mins or so later to check that I had received the email he'd sent with the DHL tracking details, as he wanted to be sure I had the information to resolve my query. If this is the quality of staff recruitment and training at SCG, as a company they should be very proud; but I don't want to take away from the quality and expertise Matt B delivered - thank you Matt.

Matt was simply SUPERB! He resolved an issue IMMEDIATELY! Very pleased with the service thnkyou!!!!!!!

Contacted by email, got back to us within the hour and solved the issue within minutes. Dealt with Gareth Spencer.

3102804 - Thank you Liz for your help and support and your tenacity with seeking resolutions!

Very happy with the service, raised a ticket and Matt sorted very quickly! Great service

Matt and Jullie have been brilliant and have very quickly established an essential landline for my elderly parents - providing follow up calls to ensure all was working and being flexible to allow me to help my parents - thank you

Five Stars for Emma Lavis & Liz. After months of problems with our new phone system we finally found Emma who arranged for herself and Liz the engineer to come to visit our site. Problems solved.
Thank you

Excellent service, transition and setup of our new phone system was easy with very few problems. would no hesitate in recommending SCG! Thanks Rachel and the team for your hard work.

Gareth was super efficient as always! Quick response and did exactly what we needed. Would always recommend Gareth!

Reliable, professional and get the job done quick.

kept up to date all the time - issue fixed with Matt keeping me posted all the time.

Responses.

The team member I was speaking with did exactly what he said he would do. He also responded within a short period of time and spoke with confidence and understanding. The whole of the situation wasn't resolved at this point, but the ground work has been set and we're moving forward.

Gareth was really helpful - sorted my issue promptly and helped me action the next step.

Andy has been dealing with our telephone queries for a number of years. He deals with the requests promptly, he is reliable and if we have any further concerns/questions he is happy to help.

Liz very quickly sorted out printing issue which had been driving me crazy for a week! Always fast, efficient, friendly and good at explaining things to someone of limited technical ability! Always relieved to hear that she will be the one to get in touch with us. Many thanks once again.

Very easy to contact and arrange the addition phone service required for our system , good communication and all done quickly.

Very impressed by the service I was given throughout the process of obtaining my new phone. The staff were very impressive with information throughout from buying and to the after care of my new iPhone 17. Emma and Oliver have gone above and beyond in making sure I am happy with my phone.

Listened to what the problem was and resolved iot very quickly

Gareth Spencer was a great help!

Kept regularly in contact with updates.

We are increasingly using SCG as the customer service and work on site is excellent.
Tim the engineer overcame several issues and dealt directly with our office to successfully install an essential lift alarm system. Fantastic work, thank you.