Staff in shop were fantastic and delivery team were excellent at doing delivery

Excellent .A great selection of sofas, Paul was knowledgeable, patient and so helpful.
We bought the first sofa we saw ,no pressure, exactly what we were looking for. Exceeded expectations.
Looking forward to its arrival.

staff were very friendly and competent. There was no pressure to purchase and they made the choice we eventually made, much easier. My only complaint would be we could not get a swatch of the sofa material. to assist with other purchases, curtains, cushions etc.

Paul was very friendly and informative. Great shopping experience

Tracking on delivery was excellent didn’t have to sit in all day waiting delivery staff were fast efficient and pleasant

William and Douglas our delivery team were absolutely fabulous, they were thoughtful, respectful and did a great job of putting my furniture where I needed it to be. No moaning or disgruntledness just a great efficient service. They were brilliant 👏 the emails and updates were great too and kept us fully informed. All around good service😀

From start to finish our experience was great ..nothing was a problem..
Thank you 😊

My parents who are 76 and 82 ordered a sofa from SCS back in February. The store assistant in the Dundee store (Paul Wilkinson) showed them a sofa which was on sale and they both liked it and he completed the paperwork. The day they were in he was really busy and rushed through the paperwork. My parents didn't check this as they thought he would have ordered the sofa he showed them. When the sofa arrived it wasn't the same sofa they ordered. The delivery men said they could keep the sofa until the correct sofa arrived. When they checked the paperwork they realised that the sofa the store assistant ordered was not the one he showed them. When they went back into the shop to speak to them about this he and the store manager both said that they should have checked it and they would not change the sofa. They were really cheeky to my parents and made out that they did not remember what they had ordered. The sofa they have isn't hugely different from the one they wanted but it was more the way the staff instore spoke to them. They were really annoyed. The level of customer service was terrible and I would not recommend this company to anyone.

5 star service from the delivery guy, poor communication experience no update the evening before eith estimated time or tracking service...

Truly one of the worst company's I've had to deal with after delays and finally receiving the sofa at the weekend, the manager reneged on his offer of £150 goodwill and downgraded it to 100 after. Will argue with you till blue in the face. I would avoid this company at all cost and go with a reputable firm.

Order number: S0060-1000406802

I was given the time to look round the store in peace to make my decision, but there was always an assistant at hand to help. When I did decide on something I was given full information about the product and helpful advice. Overall it was a pleasant and hassle-free experience.

Nice staff - well laid out store

Staff were extremely helpful and friendly

Guys in store were great delivery terrible had sloth 11/12.45 today still waiting trying to call speak someone virtually impossible waited 30mins in queue then asked call back over hour ago still waiting got call from courier headquarters and because my partner bought sofa on day wouldn't discuss anything with me thou we live together same house he said I'm terminating call had my partner on phone at the other end still said no. just received call have wait another week fir delivery ,said tried to delivery all lies for you would think my partner could take call ??? Not acceptable another week plus loss another day wages just lost 2 sales due delivery service

Friendly staff who made us welcome. Took time to explain process and availability. Only down side was on returning home we realised it was free delivery if we ordered online. They didn't tell us that in-store unfortunately.

Paul was very welcoming, took considerable time to explain the products, was most helpful advising finance options and in now way made us feel rushed or pressurised.

They are very professional and courteous. From the moment we walk in, selecting the right sofas for our needs, sales, transportation and delivery, the services are of very good standard.

The guys who delivered our furniture kept us up to date throughout the to let us know when they would arrive. They worked quickly and professionally to put the furniture together and were really friendly.
The sales team were great and talked us through several suites before we made our choice and completed the order quickly and were very knowledgeable about the product we had chosen!

Nothing wrong with sales rep but I ordered sofa at 3pm one day wife had change of heart went back 930 am next day and was told you have no cooling off period u can’t cancel you can only amend order which is shocking as means you are now stuck with a sofa you don’t want

Sofa is very well made and was delivered on time. However the delivery crew managed to scrape 2 walls and a door frame getting it into the house. They were not careful at all