Visited the Durham store ,staff were incredibly helpful,no over selling allowed us to browse uninterrupted with all relevant information to hand. Store was well laid out,immaculate and well lit. We... Toon meer
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Lees wat reviewers zeggen
Nice warm and friendly greeting when we came into store,we knew exactly what we wanted so member of Staff took us straight away to product and explained all about the colour selection and fabrics avai... Toon meer
We were given a nice welcome with a smile and to let us help was readily available. Staff were great as not pushy or in our faces but were close by and immediately answered all our questions, as well... Toon meer
Ordered our recliner chair in April told it would be ready approximately end of July and everything went smoothly. Delivered on the 29th of July. Very helpful and pleasant delivery people. Chair place... Toon meer
Bedrijfsgegevens
Over poltronesofà - Durham
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
8, Durham City Retail Park, Renny's Lane, DH1 2RP, Durham,, Verenigd Koninkrijk
- 0191 731 3300
4,7
Uitstekend
2K reviews
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Renny Lane, Durham
Visited the store at Renny Lane, Durham.
Greeted by staff who explained about the sofas, materials and features. We were left to look around and try the sofas, but help on hand when we needed it. Great choice of furniture with so many materials and colours to choose from. We asked for measurements for a few sofas we liked so we could measure at home.
We returned the following day and chose the sofa we wanted. The store manager, Gill and salesman Terry were amazing, patient, helpful and very friendly. Paperwork filled in and sofa ordered.
11 juni 2026
Very happy with my new sofas
Very happy with my new sofas. Staff were very helpful and never pushy. Delivery was seamless wirh a clear time slot.
12 juni 2026
Delivery drivers were excellent and I…
Delivery drivers were excellent and I was kept informed of the delivery times
12 juni 2026
The crew were polite and efficient that…
The crew were polite and efficient that delivered my sofa and chair the staff at the shop where I bought the suite were polite and lovely
12 juni 2026
Brilliant service the 2 Lady assistants…
Brilliant service the 2 Lady assistants were incredibly friendly knowledgeable and helpful throughout my visit to the shop, making it easy to find exactly what I was looking for.The customer service they gave and advice without being pushy was great . I was impressed they really went above and beyond.
Overall excellent service would recommend to anyone .
13 juni 2026
The delivery crew who were amazing
The delivery crew who were amazing . Their efficiency and expertise showed how true professionals they are
11 juni 2026
Staff gave us brief overview of…
Staff gave us brief overview of leather/ cloth availability and left us to browse without being intrusive.
10 juni 2026
Great experience with Poltronesofa
Jen was pleasant (as were all staff) knowledgeable and took time to explain all the different fabrics and sofas. I felt valued as a customer. She is a credit to your company and I would highly recommend this store.
11 juni 2026
Kept right up to date about delivery
Kept right up to date about delivery, delivered without any problems. 2 very good lads knowing what they were doing. Spot On.😀
11 juni 2026
Arrived earlier than original order and…
Arrived earlier than original order and the crew that delivered it were very polite and careful
11 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I think the guys who work for scs to…
I think the guys who work for scs to deliver sofa should have had more training they couldn’t get sofa in and we had to get an alternative sofa delivery witch all they did different was to take of removable headrest really if the first delivery guys had known this I would not of had to pay an extra £140 for someone else who had known what they where doing sofa is now in very pleased with it but already have just noticed a little scratch will be back in touch with with scs soon
5 juni 2026
Antwoord van poltronesofà - Durham
Ciao Mr Futers,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that your delivery did not go ahead as expected on the day and the crew deemed that the goods were not fit. We can completely understand how frustrating this must have been for you and apologise for any inconvenience caused.
I am also sorry to see that you have noticed a scratch in your sofa.
If you would like to report this to our aftercare team, via our online contact form on the link below. This allows us to obtain all of the relevant information so that we can review this and advise on the next steps.
https://enquiries.scs.co.uk/
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service by the delivery team
Great service by the delivery team. Called me when they were five minutes away. Friendly and polite. Didn’t take long. And took all rubbish back with them.
4 juni 2026
helpful member of staff I think…
A very helpful member of staff I think she was called Samantha was very knowledgable about the sofas and fabrics I was looking at and very friendly .
2 juni 2026
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