Bought a sofa from SCS and while the sofa itself is great, the overall experience was very disappointing. My order was initially processed incorrectly, I was misinformed about some sofa features, and the 3-seater footstool does not function properly as demonstrated in store.

I was also charged for additional products and services I did not request, and despite multiple calls and emails, I struggled to get any meaningful response. I even had to travel from Halifax to Birstall in person, only to be told the charges could not be removed.

Overall, poor communication, misleading information, and the way my concerns were handled left me feeling dismissed as a customer. Very frustrating experience despite liking the sofa itself.

The customer service is very good and the company is great and helpful customer service the time is right as I expected on time they deliver to me so I am happy with everything thank you so much.

January 27, ordered two sofas.Delivery expected early May but due to delay was moved to the 18th and then again until the 21st. On the 21st spent the whole day awaiting delivery and contacting Scs showroom only to be told delivery is expected. At 7pm when I rang the third time was initially told we cannot do anything but after a few attempts they rang warehouse and were told delivery van's tyre was flat so unable to deliver will deliver at 10am on the 22nd. At 10am on the 22nd delivery still not arrived and told we will email warehouse but expect a 2hr wait. At midday get a call to be told sofa has been damaged and will not be delivered. You will need to reorder your sofas. Still we don't know when we will receive our sofa

The sales man was very helpful had a great knowledge of the product and he was very polite

Delivered when told .and delivery men were very pleasant and helpful.

Our salesman was very polite helpful and informative.

Excellent delivery service. Matthew and Glynn were a delight! Very professional and efficient. Two really nice guys.

The young lady that helped us store was very informative. Helped us through the store and explained the products fully.

Order Number: S0065-1000420687

Extremely disappointed with the quality of the sofas we received from ScS. We have only had the sofas for just over 30 days and we are already experiencing ongoing issues with multiple sofa arms sagging, not clicking properly, and not staying in position correctly.

A technician already attended previously regarding the same issue, however the problem has returned again and additional arms are now faulty too. The sofas now look uneven and the arms do not feel solid or properly supported.

What is most disappointing is that the quality of the sofas delivered does not feel anywhere near the standard of the showroom model we viewed and tested before purchasing. The showroom sofas felt much sturdier, more supportive, and far better built.

For the amount of money paid, we expected a product that would last for many years. Previously, we owned Sofology sofas for over 10 years without problems, so naturally we expected a similar standard of durability and quality here.

Instead, this experience has caused inconvenience, stress, disappointment, and a complete loss of confidence in the long-term durability of the product. If these issues are already happening after only a month, it raises serious concerns about how these sofas will hold up in the future.

Relaxing Atmosphere

Brilliant delivery service, very friendly, efficient and tidy.

Team that came were very friendly and efficient handling our new sofa up to the middle floor of my house

Communication re delivery poor, came at an earlier time given. Left without a sofa for 4 days. No care kit, no extra 12 glide 40mm Self adhesive. Still waiting for the manager to call me!!!

Easy process, the sales person Mohammed answered all our questions and gave us the confidence that we making the right choice and delivery was as agreed. Paying the balance had a cut of deadline which I wasn’t aware off ie. lunchtime so delivery was delayed but only by a day. The delivery guys Darren and Tom were great, on time, confirmed by phone, and were polite, courteous.

Fab choice of sofas (and wow the range of colours and fabrics!!) the staff were incredibly helpful, patient and not pushy at all! The store is beautifully laid out and smells incredible!

A price change in less than 3 days to the sum of £130 refund they owe me, is like trying to get blood out of a stone, you Phone them , but it does not help, Iv a good mind to cancel the order, as i got 11 days to do so, I am not happy at all

The staff were amazing and got the best deal they could for me. Thanks so much I lovet new sofa