Delivery men were nice and helpful but sofa arrived damaged after a 5 month wait so delivery was refused for one item

Northampton Riverside store. Went browsing and left with a new recliner chair. Amy was very knowlegeable and did not rush me in my decisions.

Hassle free delivery

Agreat experience. Polite and efficient staff

Sharon who delt with us was very helpful and patient

We visited the Northampton store and were pleasantly surprised to be able to wander around without any pressured selling tactics. When needed, Scott provided helpful information (and refreshments) and left us to make our minds up. There was no pressure to make a purchase. We did choose something from the store and were happy with the whole process.

Kyle and Dan were amazing moved my old settee to drive as not been collected and my husband is disabled so couldn't move it with me they put new furniture together and were really polite and helpful so pleased with everything

Absolutely perfect delivery crew they were very helpful and professional couldn’t ask for any more

Ally in store was brilliant. The drivers gave an informed time of arrival, were quick but with polite service. They took all the packaging away when they left too! Excellent.

While our in store experience was good, and the sales advisor was lovely and helpful, when it came to delivering our sofa our experience fell short.

We received an email to say our slot was 7:05-7:25, but when I checked the tracking link they were 10 drops away, they arrived about 8:10.

My living room is recently redecorated and recarpeted (hence the new sofa).

The crew who delivered our sofa kept their boots on inside our home with no shoe covers and walked all over our new cream carpet.

I appreciate given the nature of their job, carrying heavy furniture, removing their work boots isn’t feasible but I would expect them to be able to slip shoe covers on and off, especially with a brand new carpet in place.

The last time they walked across my carpet, before leaving was just to place a manual on the sofa, completely unnecessary.

Shame really, as otherwise faultless, the sofa looks lovely.

Well Looked after and didn’t feel pressured very helpful even the cleaner was helpful felt very comfortable and relaxed

From salesman in shop to delivery guys service was A1

Had a warm welcome from SCS, other shops didn't even acknowledge me! Scott was helpful but not pushy which I appreciated.

Enriqué was also very helpful. It was a good experience. I hope the after care will be as good if I need it. First time buying from SCS, so hoping I can consider them in the future.

The delivery was on time on the day agreed. It was a wet day and the delivery men had to walk across grass to get in. There was no carpet protection put down and no overshoes worn. This resulted in a very dirty cream carpet with wet mud and grass, a laminate floor equally as soiled. It was a big job cleaning the surfaces, especially as we had to move the heavy sofa. What would have happened if you were delivering to an elderly or disabled person? How would they be able to clean up after Please can this issue be addressed. Carpet protection should be standard practice in any company. It has happened with other companies that have needed to enter our home.

Good communication throughout purchasing and delivery, delivered on date and time as arranged, all protective wrap removed and taken away, the guys were polite and friendly

Wrong item sent and not all the electrical parts so the recliner doesn’t work. Tried phoning to sort out and on hold for 2 hours and counting.

Absolutely brilliant service from Kingsley and Ehis this morning. They very kindly moved my old sofa outside for council collection and were professional, polite and very lovely all round! The SCS tracker is very accurate and Kingsley and Amis rang me beforehand to say they were on the way. Excellent service all round. Thank you.

Fantastic service, sofas, delivery the whole experience, no issues and a very happy customer

Our two delivery drivers were excellent. They arrived and delivered our sofa with a friendly and professional manner. They made it look easy but we do know it’s very heavy.
Thank you very much.

My mother is really pleased with the quality of her sofa and chair.
Delivery men kept us updated re delivery time.
Unfortunately they did not put protective covers on their shoes and trod mud into her carpet. They did so once asked by my mother's grand daughter who then had to fetch her vacuum cleaner to clean the carpet.My mother is 90 years old with mobility difficulties so would gave struggled to challenge or indeed clear up the mud should her granddaughter not have arrived.
Apparently there was a distinct and ingrained smell of cigarette smoke left by the men
Learning: Advise delivery staff to wear shoe protectors on all occasions. Request that delivery staff refrain from smoking in enclosed spaces to reduce smell.