Staff friendly Dale and his other male colleague, knowledgeable, patient, and not pushy. Very helpful for finding the perfect combination for our rooms
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Lees wat reviewers zeggen
From entering the store, not pressured by a sale personnel, after a few minutes browsing Dale approached, we explained what we were wanting, he explained the layout of the store and where to fin... Toon meer
The staff are very friendly. Having been in sales you are given targets and you have to approach people. It was on our second visit that we had only just put our foot through the door when we were... Toon meer
Furniture looks well made and choice of materials is exceptional.Salesperson Carla and manager Phil were a delight to deal with and made our visit a pleasure.
Bedrijfsgegevens
Over poltronesofà - Warrington
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Unit 6B, unction 9 Retail Park, WA2 8TW, Warrington, Verenigd Koninkrijk
- 0191 731 3300
4,6
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
STAY WELL CLEAR
STAY WELL CLEAR. I have been lied to spoken to like poo. I have been lefted with no furniture and we are disabled.
12 juli 2025
Review zonder uitnodiging
Antwoord van poltronesofà - Warrington
Good Morning Lisa,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to read about the service that you have received and that you do not have your furniture at the moment. I can understand that this must be upsetting for you.
So that we can locate your details and advise further, please send a screenshot of your review and the order number or address and postcode to socialmedia@scs.co.uk and we can take a look.
Many thanks
Lynsey - ScS Social Media Team
Extremely poor customer after care service
Received a text 12 hours before delivery with no contact details so had to go into store to rearrange delivery. Upon delivery the gliders that we’d paid extra for weren’t fitted and the leather care kit wasn’t delivered. I phoned the distribution centre which posted out the gliders for us to fit ourselves, unfortunately I cannot help to lift the couch so these still haven’t been fitted and still not received the leather care kit.
The couch itself creaks when using the recliner which never happened on our old couch.
Extremely Poor customer service.
8 april 2025
Antwoord van poltronesofà - Warrington
Good Morning Kevin,
Thank you for taking the time to leave us your review.
As discussed, I have set a call back for later today with our aftercare team so that we can discuss this further with you.
Kind Regards,
Lynsey - ScS Social Media Team
Warrington store sale
We were in Warrington shopping and decided to just look in SCS as moving in October and will need a new sofa. No intention of buying today but the store was closing for refurbishment.
Dale and Lisa were amazing. They listened to what my needs were and guided me to the sofas on offer. They even through in a chair and footstool for free. The sofas are amazing quality and delivery tomorrow as they needed the store to be empty.
I was even able to put the massively discounted price on finance and given water and lolly ices while we waited!
Brilliant customer service and would highly recommend.
13 juli 2025
Review zonder uitnodiging
THANK YOU! Peter and Lisa
I just want to say a big THANK YOU!!!, to Peter and Lisa from the Warrington store. Thank you for all your help. Customer service was amazing, friendly and made us feel very welcomed.
13 juli 2025
Review zonder uitnodiging
Lisa, Dale & Raymond AMAZING!!!
Lisa, Dale & Raymond from Warrington & Speke are amazing!! Couldn’t fault anything. Customer service is 10/10. Highly recommend! We ended up buying 8 sofas off them. Quality is great
12 juli 2025
Review zonder uitnodiging
Dale absolutely first rate
Dale, was fabulous today, helpful, knowledgeable, honest and genuine. Not pushy in anyway and made buying our sofa really easy. Highly recommend visiting Dale.
5 juli 2025
Review zonder uitnodiging
Proffessional Team Work.
Got notification of time of my delivery, was able to track the couriers. On arrival both men were very friendly , handeled the lounge suite with care and the assembly was very proffessionaly done.
pictures were taken as proof that the lounge suite arrived without any damage.
My entire experience from time of purchase from Warrington SCS to the delivery of my lounge suite was simply the best.
28 juni 2025
Review zonder uitnodiging
Our sales man Dale was extremely…
Our sales man Dale was extremely knowledgeable about the products we were interested in buying. He described well all of the various facilities on the sofa's we were buying. The most attractive thing was the discount that was agreed with us. Oh and the coffee he made was OK for for a tea drinker.
29 juni 2025
Review zonder uitnodiging
Dale was great assisting us today in…
Dale was great assisting us today in purchasing our new sofa. Very knowledgeable. Customer service was fantastic, Answered all questions that we had. We had a very pleasant experience in store.
28 juni 2025
Review zonder uitnodiging
Dale was super helpful and polite and…
Dale was super helpful and polite and made the process of buying furniture for my new home very easy
26 juni 2025
Review zonder uitnodiging
Painless and friendly service
Organising my delivery and the delivery itself was very easy and fast. Staff were friendly and helpful. Extremely pleased with my sofa purchase and delivery experience.
24 juni 2025
Review zonder uitnodiging
Philippa was exceptionally helpful …
Philippa was exceptionally helpful great customer service
17 juni 2025
Review zonder uitnodiging
Refund
After ordering my sofa and not receiving yet I have got a refund, however I am still awaiting delivery charge to be refunded. I have been told it takes 14 days but way past that now.
Can someone please process
16 juni 2025
Review zonder uitnodiging
Antwoord van poltronesofà - Warrington
Good Afternoon Mr Pickersgill,
I hope you are well and thank you for taking the time to leave us your review.
Depending on how the refund is issued this can take around 10-14 working days to be back with yourself.
If you would like to send us a screenshot of your review, along with your order number or address and postcode to socialmedia@scs.co.uk and we can certainly take a look over this for you.
Many thanks
Lynsey - ScS Social Media Team
Great customer service from Phil
Great customer service from Phil
15 juni 2025
Review zonder uitnodiging
Amazing customer service
Amazing customer service! Phil was really helpful and easy to talk to. Would definitely return!
Thank you Phil!
15 juni 2025
Review zonder uitnodiging
Brilliant service
I went just to view the sofas, Peter at the Warrington store was extremely friendly and made sure to take the time to find my perfect sofa. He stayed with me while I tried each one in store and he kept all of my specifications in mind when helping me.
Bought a sofa that same day, amazing service
9 juni 2025
Review zonder uitnodiging
Peter is very good and helpful in…
Peter is very good and helpful in Warrington store
9 juni 2025
Review zonder uitnodiging
Great Experience in SCS from Raymond
I have bought a sofa with the help from Raymond from SCS in Riverside Warrington. He explained the sofa in details and provided every assistance to me to purchase the sofa.
8 juni 2025
Review zonder uitnodiging
Lots of nearly new and discounted sofas
Spacious SCS shop， friendly staff and lots of discounted sofas in high quality.
Special thanks to John and Raymond for their professional opinions and prompt follow up on delivery
8 juni 2025
Review zonder uitnodiging
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