Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Toon meer
Bedrijf heeft geantwoord
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Bedrijf heeft geantwoord
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Inbraakalarmwinkel
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Brandalarm leverancier
Over SECOM Plc
Geschreven door het bedrijf
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contactgegevens
52 Godstone Road, CR8 5JF, Kenley, Verenigd Koninkrijk
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Maintenance engineer bisit
Maintenance engineer came on time, was thorough and efficient and very courteous.
20 augustus 2025
Antwoord van SECOM Plc
Good morning
We're happy to hear that the maintenance engineer was on time, thorough, efficient, and courteous. We appreciate you taking the time to leave us this positive feedback and will ensure it is passed on.
Kind regards.
Lorraine.
The young man who came was very polite…and considerate.
The young man who came was very polite and considerate, he explained all that he did .
And also ordered me 5 new alarm fobs
As all mine have broken.
Thank you
13 augustus 2025
Antwoord van SECOM Plc
Hi Lisa
We appreciate you taking the time to share your positive experience. We're happy to hear that the service was considerate and thorough, and that new alarm fobs were ordered for you.
Kind regards.
Lorraine.
Our service was carried out efficiently…
Our service was carried out efficiently by a very polite and courteous engineer who was on time and gave good advice.
13 augustus 2025
Antwoord van SECOM Plc
Hi Richard
We're happy to hear that our engineer delivered efficient service, was punctual, and offered helpful advice. We appreciate you taking the time to share your positive experience and your feedback will be shared with the engineer and his manager.
Kind regards.
Lorraine.
The Engineer was very thorough
The Engineer was very thorough and continued to try to find a solution to the problem. However, he was unsuccessful as the Secom office was unable to find or reset the password remotely.
14 augustus 2025
Antwoord van SECOM Plc
Good morning
We appreciate your feedback and are sorry the engineer couldn't resolve the password issue. As this was a maintenance engineer, a free of charge call has been arranged for a reactive engineer to attend on 22nd PM and reset the password.
Kind regards.
Lorraine.
Good servicevas always. .y polite and completed…
On time,quietly polite and completed the maintenance work quickly and efficiently.
13 augustus 2025
Antwoord van SECOM Plc
Hi Clive
We're happy to hear that our maintenance work was completed quickly and efficiently, and that our service was on time and polite. Thank you for your positive feedback which is greatly appreciated.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mrs Brockwell
We're happy to hear that you found our service punctual, effective, knowledgeable, and friendly. Thank you for your positive feedback which is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
Person turned up on time
Person turned up on time, was extremely pleasant and was very efficient.
7 augustus 2025
Antwoord van SECOM Plc
Hi Mr and Mrs Llorente
We're happy to hear that the person arrived punctually and provided efficient service. We appreciate you taking the time to share your positive experience and will ensure your feedback is passed on.
Kind regards.
Lorraine.
Happy days.
A no nonsense, professional service with excellent communication throughout. Highly recommended.
5 augustus 2025
Antwoord van SECOM Plc
Good afternoon
We're happy to hear that you received professional, no-nonsense service with excellent communication. Thank you for your recommendation and positive feedback; we appreciate it and will pass on your kind comments.
Kind regards.
Lorraine.
Review
Excellent engineer pity your. Pity you only offered a 9 hour window for arrival
5 augustus 2025
Antwoord van SECOM Plc
Hi Mr Pollock
Thank you for your review and for the wonderful feedback about our engineer which will be passed on.
We understand your frustration regarding the 9-hour arrival window. While we were advised that you were available at any time on the agreed date, for future maintenance visits, we can absolutely offer you a more specific AM slot (between 8:30 and 12:00) or a PM slot (between 12:00 and 17:00). Please just let us know your preference when you schedule your next visit, and we'll be happy to accommodate a narrower window for you.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mr Morar
We're glad you found our service punctual and courteous. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Engineer did all he could and tried…
Engineer did all he could and tried several different methods to see if it would make any change. He explained each step
31 juli 2025
Antwoord van SECOM Plc
Good afternoon
We appreciate you sharing your positive experience. We're glad the engineer was thorough and explained each step. Thank you for your feedback which will be passed on.
Kind regards.
Lorraine.
Very friendly engineer
Very friendly engineer, who took great care to check everything. However was unable to reset the clock. probably not his fault but could not get advice from office.
30 juli 2025
Antwoord van SECOM Plc
Good afternoon
We appreciate your feedback and are glad the engineer was friendly and thorough. We regret that they couldn't reset the clock and that our office couldn't provide immediate assistance. We'll review this to improve our support.
Kind regards.
Lorraine.
Great service and very knowledgeable staff.
Great service and very knowledgeable staff means that our system is always well maintained.
21 juli 2025
Antwoord van SECOM Plc
Hi Peter
We're happy to hear that our knowledgeable staff provide great service and well-maintained systems. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Excellent service
The engineer knew exactly what he was doing & was very helpful and polite. He even apologised for coming earlier during the day than I had expected!
29 juli 2025
Antwoord van SECOM Plc
Hi Nik
We're happy to hear that the engineer was helpful and polite. We appreciate you mentioning their expertise and apology for arriving earlier than expected. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Helpful engineer who set up fob usage…
Helpful engineer who set up fob usage on my alarm.
24 juli 2025
Antwoord van SECOM Plc
Hi Sandra
We're happy to hear that our engineer was helpful in setting up your alarm fob. Thank you for sharing your positive experience with us.
Kind regards.
Lorraine.
Very happy with service
Very happy with service, engineer was professional and efficient.
24 juli 2025
Antwoord van SECOM Plc
Hi Ms Cook
We're happy to hear that you were very satisfied with our service. We appreciate your positive feedback regarding our engineer's professionalism and efficiency and this will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mr and Mrs Burrow
We're happy to hear that the engineer was punctual, polite, and efficient. Thank you for sharing your positive experience with us and your kind feedback will be passed on.
Kind regards.
Lorraine.
Slightly disappointing
Slightly disappointed about getting a quote from SECOM, mainly down to how my query was handled. From the get-go, I made it clear about our requirements, and this was not taken onboard during the survey. The most interesting part was being told SECOM would be cheaper, this is incorrect, they were the most expensive quote we received, despite only having basic keyholder response, two zones, and a smoke detector (we actually save going with ADT, having an All Inclusive service plan, and Police Response). Feedback wise, please listen to your customers requirements, and then realise when you quote an install fee of £1600 that it'll likely result in a 'No Thanks'.
18 juli 2025
Review zonder uitnodiging
Antwoord van SECOM Plc
Hi Alex
We appreciate you taking the time to share your experience. We're sorry to hear that the quote and service did not meet your expectations. So that this can be fully reviewed please can you email: customerservices@secom.plc.uk with your full name and address including postcode.
Kind regards.
Lorraine.
I am a long term client
I am a long term client and ha ve mostly been happy with the service. Normally a letter arrives suggesting a date for the annual service and if I need to change it, it is up to me to telephone and change the date. For the first time I found a card saying that Secom had called and as I was out, it was up to me to reorganise.
I resented this and refused to pay the bill until the annual visit had been made. I considered this was a reduction in a standard of service.
16 juli 2025
Antwoord van SECOM Plc
Thank you for your feedback, Merrilyn. We sincerely apologise for the inconvenience you experienced with your service visit.
We believe your comment relates to a visit that occurred in February of this year. At that time, we were experiencing a system issue where service letters were not being generated as they should have been, and unfortunately, we were unaware of this problem at the time. This issue has since been resolved.
We also have a system where clients can receive an email link with a proposed service date, giving you the option to easily reschedule if the date is not convenient and you have also been set up for this service.
We value you as a long-term client and appreciate your understanding as we continually work to improve our service.
Kind regards
Lorraine
Nobody could be friendlier than…
Nobody could be friendlier than Jermaine who services our alarm. 5*+
17 juli 2025
Antwoord van SECOM Plc
Hi Eamonn
We appreciate you taking the time to share your wonderful experience. It's great to hear that our service met your expectations and that you were so pleased with our Jermaine's friendliness.
Kind regards.
Lorraine.
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