Jamie arrived on time. He was friendly and courteous throughout but also very efficient and helpful. He undertook the service to our fire alarm very thoroughly and answered my questions clearly. He wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
He is so nice, friendly but very professional. I always feel totally reassured by him that my alarm system is in good working order. I also like the fact that he is a regular so fully trust him in my... Toon meer
Bedrijf heeft geantwoord
Dylan was professional and friendly. He was thorough in conducting our service. Secom are always helpful. We have been with them for along time as they always provide an excellent service. Thank you.
Bedrijf heeft geantwoord
The engineer was very thorough and carefully checked each individual component. I understand that the visit took around four hours because there had been some errors in the previous setting and he n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Inbraakalarmwinkel
- Beveiligingsmaterialenwinkel
- Beveiligingsservice
- Beveiligingssysteem installateur
- Beveiligingssysteem leverancier
- Brandalarm leverancier
Over SECOM Plc
Geschreven door het bedrijf
Get in touch with us today
Start your journey with SECOM to see how we can help keep you safe
Leading provider of security and fire safety solutions for over 100 years
Thanks to our innovative range of products and our amazing teams of experts, we have been able to keep you as safe as possible for over a century. Whether it’s residential, businesses large or small, or major retail brands, we work endlessly to ensure you have peace of mind.
As part of a global brand, we have access to support and learnings from across the world and technical innovation, enabling us to deliver quality service and products. Having these close ties and shared passion with our partners means we can continue to develop our solutions to provide cost-conscious, reliable security solutions and a rapid response service.
Leader in technological innovation and security solutions
We employ over 53,000 people in nearly 2,800 locations worldwide, operating in 12 countries. We have nearly 2.7 million customers and an annual turnover of £4.4 billion.
Together with our partners, and the dedication of everyone here at SECOM, we have created a trusted organisation that has become synonymous with care, quality, and innovation.
Our history
SECOM’s roots in the UK go back as far as 1918, when the family-owned Lodge Lock and Safe Company began providing security solutions.
Growth and acquisitions led to its re-emergence as the Carroll Security Group – a major independent electronic security company.
In 1991, Carroll was acquired by SECOM Co Ltd of Japan, which has seen us go from strength to strength ever since!
Awards
We have been honoured with awards recognising our excellence in innovation for our products and services, dedication to security and implementation of bespoke security systems. See awards.
Accreditations
Our long list of accreditations demonstrates our commitment to uphold the highest standards when installing, maintaining, and monitoring our systems. See accreditations.
We care
We care that you are happy with our products and services, and we want you to let us know if you are not satisfied so that we can ultimately help you and make improvements to our products and services.
Watch our Youtube video
SECOM | Safer Together
Contactgegevens
52 Godstone Road, CR8 5JF, Kenley, Verenigd Koninkrijk
- 020 8645 5400
- customerservices@secom.plc.uk
- www.secom.plc.uk
4,7
Uitstekend
4K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Well Done Shannon!
Thank you to your Engineer Shannon who attended one of our sites and did a fantastic job. Her professionalism and co-operation towards what we were trying to achieve in the day was amazing.
25 maart 2026
Review zonder uitnodiging
Antwoord van SECOM Plc
Hi Stuart
We're happy to hear that the engineer provided amazing support at your site. We appreciate your highlighting their professionalism and cooperation in achieving your goals for the day. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
FRiendly and reliable
24 maart 2026
Antwoord van SECOM Plc
Hi Anna
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer friendly and reliable and this feedback will be passed on.
Kind regards.
Lorraine.
😊 Engineer very helpful and…
😊 Engineer very helpful and professional, and amicable. A good ambassador for Secom.
24 maart 2026
Antwoord van SECOM Plc
Hi David
We're happy to hear that our engineer was helpful, professional, and friendly. We appreciate your positive feedback; it's great to know they represented us well.
Kind regards.
Lorraine.
Timely service
17 maart 2026
Antwoord van SECOM Plc
Good afternoon
Thank you for taking the time to review us. We really appreciate the positive feedback about our service.
Kind regards.
Lorraine.
Excellent service
We have been with Secom since they took over from Ambassador in ?2005. We have had excellent service from the engineers during the annual check on our system, and cannot fault their care,
18 maart 2026
Antwoord van SECOM Plc
Hi Peter
We appreciate your long-term loyalty since 2005. We're happy to hear that you've consistently received excellent service from our engineers during your annual system checks and value their care. Thank you for your positive feedback.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Mr Hallam
We're happy to hear that our service was punctual, informative, and courteous. Thank you for sharing your positive experience with us and this will be passed on.
Kind regards.
Lorraine.
Very helpful engineer
17 maart 2026
Antwoord van SECOM Plc
Hi Mr and Mrs Cornelius
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer very helpful and this feedback will be passed on.
Kind regards.
Lorraine.
The engineer was great no problems…
The engineer was great no problems there but we were not informed of the appointment again despite several requests for you to do so before booking.
16 maart 2026
Antwoord van SECOM Plc
Good afternoon
We're glad the engineer provided good service. We apologise that you weren't informed about the appointment despite your requests. We'll review our communication process to ensure this doesn't happen again. Thanks for your feedback.
Kind regards
Lorraine
Excellent service
Excellent service. Engineer arrived on time. Friendly ,helpful and efficient. Couldn’t ask for more.
12 maart 2026
Antwoord van SECOM Plc
Hi David
We're happy to hear that you received excellent service. It's great to know the engineer was punctual, helpful, and efficient. Thank you for your positive feedback; we appreciate it.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Andy
We're happy to hear that our engineer was on time, efficient, and knowledgeable. Your positive feedback is greatly appreciated and will be passed on.
Kind regards.
Lorraine.
SECOM Alarm Check
The SECOM Engineer who visited our property was very friendly, polite and efficient at all times while checking the alarm system. He was a positive representative of your company.
Chris Lowe
12 maart 2026
Antwoord van SECOM Plc
Hi Chris
We're happy to hear that the engineer's visit was a positive experience. It's great to know he was friendly, polite, and efficient while checking your alarm system. We appreciate you recognising their representation of our company and will share this with them and their manager.
Kind regards.
Lorraine.
Servicing the alarm system
Kyle Lynn the engineer who came to service the alarm system was friendly, efficient and professional and did his job well.
4 maart 2026
Antwoord van SECOM Plc
Hi Mrs d'Aigremont
We're happy to hear that Kyi was friendly, efficient, and professional while servicing your alarm system. We appreciate you taking the time to leave your feedback and will ensure this is passed on.
Kind regards.
Lorraine.
Our usual man came in to service the…
Our usual man came in to service the alarm, as always great service and a lovely young man.
4 maart 2026
Antwoord van SECOM Plc
Hi Lorraine
We're happy to hear that you had a great experience with our service engineer. We appreciate you taking the time to share your positive feedback with us.
Kind regards.
Lorraine.
Quick & competent visit
Professional and friendly engineer who competently carried out the necessary checks
3 maart 2026
Antwoord van SECOM Plc
Hi Tim
We're happy to hear that the engineer was professional and friendly and performed the checks competently. We appreciate you taking the time to leave your feedback which will be passed on.
Kind regards.
Lorraine.
very informative when asked questions
very informative when asked questions, very pleasant nature, quick and efficient in the work carried out
4 maart 2026
Antwoord van SECOM Plc
Hi Mr Butcher
We're happy to hear that our engineer was pleasant, informative and efficient. We appreciate you taking the time to share your positive experience with us.
Kind regards.
Lorraine.
Feedback
The email we received prior to the visit was misleading - it sounded like we had booked a call as we had an issue with our alarm. There was very little notice given that the service was taking place.
2 maart 2026
Antwoord van SECOM Plc
Hi Diana
We appreciate your feedback and are sorry the email caused confusion regarding the service. We'll review our communication process to ensure clarity and improve notification timing in the future. Thank you for bringing this to our attention.
Kind regards.
Lorraine.
Excellent service
The service engineer who visited was really excellent, very proactive and friendly. Very impressed.
3 maart 2026
Antwoord van SECOM Plc
Hi Mr and Mrs Gerold
We're happy to hear that the service engineer's proactive and friendly service impressed you. We appreciate you taking the time to share your positive experience.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Good morning
We're happy to hear that you found our engineer friendly and polite, and that they explained everything clearly. Thank you for your positive feedback which will be passed on.
Kind regards.
Lorraine.
Antwoord van SECOM Plc
Hi Hilary
Thank you for taking the time to review us. We really appreciate the positive feedback about our engineer and this will be passed on.
Kind regards.
Lorraine.
Friendly and efficient
25 februari 2026
Antwoord van SECOM Plc
Hi Mr Jewell
Thank you so much for completing this review. We really appreciate you letting us know that you found our engineer friendly and efficient and this feedback will be passed on.
Kind regards.
Lorraine.
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